| worst service ever  I have never been so disappointed with a service before xplornet (broadband service provider via satellite) came along. I was calling every other day either because they was no service, or, internet was down, or too slow . . . I am so glad I am now with Ontera (DSL tower) what a difference with the service and quality. After my contract was up, I stayed with them on a monthly basis because we had no other services besides dial up .... and when I called to cancel the service, they said that I had signed up for an extra two years to save $10 per month and that a verbal contract in Canada was binding. I was floored, and fit to be tied. I did not verbally signed up as I knew the tower for another service was in the works. Xplornet said that a Susan took the notes and that if I want out of the contract, it was going to cost me $460. I never agreed to any contract but they would not hear me - they wrote me a letter saying I was going to be in the credit bureau if I didn't pay. I am furious. Has this happened to anyone else? |
4 edits | I wouldn't call a verbal contract binding when it never happened.
Ask for the recording that they apparently do with all their phone calls(if they bother to record all calls that is).
The contract has to be read over the phone to the user(unless you opt out of the contract reading, but you still need to be notified of the contract), otherwise they would have to send you a contract to read over and then sign and return to Xplornet. Otherwise, you would not know all the details of what you are signing up for.
Or at least point you to their webpage that has the contract on it for you to acknowledge the contract terms over the phone.
I have not read their contract/service agreement on their webpage for awhile, but I have never seen any terms that would mention automatic contracts for changes in payments on speed packages.
»www.xplornet.com/legal/xplornet-···ent.aspx
Many call center people get a money 'bonus' for signing up people into new contracts or contract extensions. Hopefully this is not what has happened. The way it goes is, the call center employee offers the user a new monthly price and then 'forgets' to tell about the contract that goes with it. Also known as fraud.
Call their bluff.
Consumer Protection For Ontario.
»www.sse.gov.on.ca/mcs/en/pages/default.aspx
»www.sse.gov.on.ca/mcs/en/Pages/C···act.aspx
Ontario Police and Fraud contacts.
»www.opp.ca/ecms/index.php?id=133
Edit: If you called in(?) and they offered a $10 discount per month without telling of a contract extension, thats not legal.
And 'wireless' is not 'DSL'... DSL is 'digital subscriber line'. 'Land line' in other terms.
Maybe you are using cellular wireless? Or point to point wireless. I see Ontera offers various methods.
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Consumer Rights is more than just a suggestion. |
