dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
22726
share rss forum feed


Reid1

@reidster.net

Set up Comcast service without giving SSN?

Hi,

I was creating an order for service with Comcast and got to the "here chat with someone" stage, where the rep requested my social security number, wouldn't proceed without it, and said there were no other options for setting things up.

Since the SSN is pretty much the master key for identity theft, no, I don't want to give it to Comcast.

Is it possible to get Comcast internet without giving out my SSN? And if so, what are the secret procedures or magic words?

Much appreciated,

Reid



newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1

Keep calling back until you get Comcast CSI that has a clue.

Comcast Admits Error In Requiring SSN Under "Patriot Act"


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

2 edits

1 recommendation

reply to Reid1

you can just go to the office and pay a security deposit. Its a security deposit or social security number. You get to pick. but if its the deposit route you need to go in and pay first. All cable companies, dish companies you name it pretty well operate like this. If they didnt why would you even use your real name. they cant require it but they most certainly will require a deposit and maybe even first month if you dont agree to provide it.



baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI

1 recommendation

reply to Reid1

I believe the policy is, they need a SSN to run a credit and identity check. If you refuse (which you have a right to), you just have to pay a deposit. That amount is based on the level of service you are getting.


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
reply to Reid1

Some companies are really strict. Service electric cable if you dont provide your social you pay first month, security and lose the free install. plus they charge based on how many boxes you order Pretty well everyone just gives the social. Cost like 500 not to.



newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast
reply to Reid1

If you elect to go the Security Deposit route, make damn sure you get a dated receipt, and keep it someplace safe. Comcast has a tendency to "forget" stuff like what modems belong to them and what modems belong to customers, etc. I wouldn't be surprised if they "forgot" you gave them a security deposit years down the road.
--
The Rules of Spam



Reid1

@reidster.net
reply to rody_44

Thanks for the info!

So if I'm doing it over the phone/internet, the SSN is required? Or can I pay the deposit with a credit card?

We're not yet in the area where I want to turn on service (move in progress), but I could go to a local office. Would they be willing to set up service in a different city?

I'd like to get things rolling now so the amount of time after we arrive with no service is minimal.


WH4K

join:2010-08-12
Albuquerque, NM
reply to Reid1

Interesting. When I tried to get some tech support with Comcast's online chat a couple of weeks ago, I had a similar problem. The agent wanted the last 4 digits of the SSN of the "primary account holder," and wouldn't go past that, so I ended the session.

I am not the primary account holder, e.g. the person who initially called to set it up, but the service is in my house and I am authorized to make changes to the account. I don't know the other person's SSN and wouldn't give it - or parts of it - to strangers in any case.

Because of that and another instance, I have pretty much given up on Comcast's online tech support.

I haven't been asked for even a partial SSN - and certainly not someone else's - when getting phone tech support from Comcast. I suppose it's down to the cluelessness of the individual agent you're dealing with.


reidpr

join:2010-08-25
Cambridge, MA
reply to Reid1

(OP here - I just registered.)

Wow, thanks everyone! You all are super helpful. Very much appreciated.



denb45
Premium
join:2001-02-04
Albuquerque, NM

1 edit
reply to Reid1

Interesting, last Spring 2009 when I canceled Comcast--Digital-TV
and got Direct-TV they NEVER even ask me for ID or a SSN to order or install my service, however The DTV-installer did ask to see
a Gas & Electric Bill with my name on it to verify that I did live at the address he was installing the service.....
--
AMD Phenom™ X3 8400 Triple-Core 2.1 GHz*8 GB* RAM*Windows Windows 7™ Pro x64



sortofageek
Runs from Clowns
Premium,Mod
join:2001-08-19
kudos:23

I know it is easy to drift off topic. Just a gentle reminder, this is the Comcast HSI Forum. There is a different forum for discussion of Comcast TV. Sometimes an idle aside leads to a totally different discussion which really belongs elsewhere.
--
Join Team Helix * I am praying for these friends .



FordTech1
Premium
join:2005-06-22
Katy, TX
kudos:3
reply to Reid1

EVERY time I have used the chat service they ask for last 4 digits of SS number,account number and name.
I always tell them look it up by my phone number and give them my name and that works.


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

1 edit

That works for me also. To the OP, You sound like a fine outstanding citizen. Just go to the office to set it up. Im betting you could get setup with just id. Its not written in stone that you have to pay a security deposit. It really comes down to Other things out of your control. They mainly just want to know you are who you say you are. Something they cant do over the phone or internet.


rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to denb45

I dont know what they did in 2009 but direct tv sure does require a social security number or deposit now. How far you have to go as a new customer really depends on if the company providing the service ever lost money at the new address.