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motorola870

join:2008-12-07
Arlington, TX
kudos:4
reply to PamelaTS

Re: [TWC] Dallas/Ft Worth Metro Vol II -- Time Warner

I am pretty sure that the city of dallas can't help you as they no longer have any say over franchises that has been moved to the state level.

BTW TWC is not trying to make you get a DVR from them the only reason they have not deployed ESPN3D to Cable Card customers as it is sent out MPEG4 and Tivo Series 3 can't tune it so they don't give it to cable card customers. They just send out ESPN3D the way ESPN sends it to them. The only boxes that they have approved for ESPN3D are:
DCX3200
DCX3200p2
DCX3200Mp2
DCX3400
DCX3400M


PamelaTS

join:2004-04-20
Dallas, TX
Reviews:
·Time Warner Cable
·Clearwire Wireless
·Clear Wireless
said by motorola870:

I am pretty sure that the city of dallas can't help you as they no longer have any say over franchises that has been moved to the state level.

BTW TWC is not trying to make you get a DVR from them the only reason they have not deployed ESPN3D to Cable Card customers as it is sent out MPEG4 and Tivo Series 3 can't tune it so they don't give it to cable card customers. They just send out ESPN3D the way ESPN sends it to them. The only boxes that they have approved for ESPN3D are:

TiVo Premier is not an extension of the Series 3 line, it is Series 4 and most definitely can do MPEG-4
--
---- Insanity: doing the same thing over and over again and expecting different results.
---- Albert Einstein

-- DLink DIR-825 (B1) fw2.06NA / DAP-1522 (a1) fw 1.31 {2@5ghz bridge mode} / Clear Modem series G


MeInDallas

join:2001-08-17
Dallas, TX
reply to Joe Siegler
SDV channels are out since early this morning like 5am in Dallas area. I called 2 times now and keep getting a recording that theres a problem. This sucks on the weekend.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
reply to PamelaTS
Tivo is working on a firmware update that will enable MPEG-4 over QAM signals.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
I think this is the new v21.x firmware that will enable a new Netflix UI, Parental controls, and other new bugs and feature fixes.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
reply to PamelaTS
A new MPEG-4 compatible firmware is coming to the Premiere and it should be available by the end of this month.


PamelaTS

join:2004-04-20
Dallas, TX
Reviews:
·Time Warner Cable
·Clearwire Wireless
·Clear Wireless
The v20.2 already does mpeg4 you do need the latest "licensed" TiVo Desktop. The free version you may be correct. There was a recent TiVo Desktop update that addressed this issue. TiVo had to fully develop mpeg4 in its development of the new HD DorecTiVo as all DirecTV HD content has been mpeg4 for several years mow.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
Yes, but this new firmware enables MPEG-4 over QAM.


runner77

join:2010-03-12
Frisco, TX
Anyone know if it's worth the headache to swap out my DCX3400 with the newer DCX3510 box? Any idea what I would gain? Larger hard drive?

jtltke137

join:2009-02-28
said by runner77:

Anyone know if it's worth the headache to swap out my DCX3400 with the newer DCX3510 box? Any idea what I would gain? Larger hard drive?

»www.motorola.com/Video-Solutions···-M-US-EN

Motorola continues to expand its industry-leading set-top portfolio with the DCX3510-M, an all-digital HD Digital Video Recorder with dual 1 GHz video tuners and support for both MPE G-2 and MPE G-4 HD decode. The DCX3510-M includes the latest audio and video output, with support for full 1080p60 high-definition output, HDMI™, award-winning Dolby® Digital Plus, and Dolby Volume intelligent multi-channel audio leveling. In addition, the DCX3510-M features an internal 500 GB hard drive, which can be expanded to 1 TB or more using an external disk drive connected to the set-tops eSATA interface. The DCX3510-M is OpenCable Application Platform (OCAP)-capable, and compatible with Motorolas DCT legacy software API set. The DCX3510-M also supports Motorolas new software enhancements for processing 3D video and graphics in the set-top prior to being delivered to a 3D-compatible television for an exceptional high-quality 3D TV viewing experience.

M-Cardâ„¢ (Multi-stream CableCAR Dâ„¢) support for Conditional Access
OpenCable Application Platform (OCAP ™) – capable
Compatible with Motorola DCT/DCH legacy software AP I set
Digital Video Recorder (DVR) with dual 1 GHz digital video tuners
Additional 1 GHz DOCSIS® tuner
Standard 500 GB hard drive
Standard MoCA integrated home networking interface
High-definition (HDTV) decode of MPE G-2 and MPE G-4 AVC (H.264) with 1080p60 HDMI output
Dolby® Digital and Dolby Digital Plus audio decode
Dolby Volume intelligent multi-channel audio leveling
DOCSIS 2.0+ embedded cable modem with support for DSG and downstream channel bonding (3 down, 1 up)
SCTE 55-1/SCTE 55-2 outof-band
64 MB Flash, 512 MB DRA M
Remote and on-screen diagnostics
Switched Digital Video (SDV)-capable
Accelerated 2D and 3D graphics


runner77

join:2010-03-12
Frisco, TX
Doesn't TWC disable the ports on the back of all their cable boxes? That would be nice to hookup one of my old HDs to it.


motorola870

join:2008-12-07
Arlington, TX
kudos:4
Click for full size
KAZD looks to going HD soon! though the channel number is still TBA.

I was thinking that we might be getting a local OTA HD channels soon but it was not KAZD that I had in mind it was KTXD as they have their main channel in 16:9 1080i with sidebars OTA. I wonder what they are going to do OTA drop the sub channels and broadcast 1 single HD channel or drop 2 SD subchannels and have a .1 , .2 , and .3 subchannels?

I am going to assume that channel 399 is where it will end up in Dallas and channel 726 in Greenville maybe with Galavision HD moving to 812 in Greenville?


motorola870

join:2008-12-07
Arlington, TX
kudos:4
channel 800 has been added it is MLB Network's strike zone HD which has highlights similar to NFL Redzone and only shows programming on tuesday and friday nights.

it is in the sports pass/HD sports pass/all access tv tiers

it is SDV and 720p.


julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS
reply to Joe Siegler
Hello, I meant to post earlier in the week... just curious if anyone in the area uses a cablecard and if so, are there any issues\headaches? I signed up for El Paquetazo and 1 cablecard. I have a SiliconDust HDHomeRun Prime waiting for TWC. My install is today. Hopefully the installer is somewhat familiar with CC's. I hope he has the USB Tuning Adapter on him. I read up on things and it looks like it's required for SDV. My plan is to add the above to an exiting FiOS HDHRPrime and OTA unit. Hopefully the only issue I'll deal with is dupe channel numbers. Thanks in advance.


MeInDallas

join:2001-08-17
Dallas, TX
said by julesism:

Hello, I meant to post earlier in the week... just curious if anyone in the area uses a cablecard and if so, are there any issues\headaches? I signed up for El Paquetazo and 1 cablecard. I have a SiliconDust HDHomeRun Prime waiting for TWC. My install is today. Hopefully the installer is somewhat familiar with CC's. I hope he has the USB Tuning Adapter on him. I read up on things and it looks like it's required for SDV. My plan is to add the above to an exiting FiOS HDHRPrime and OTA unit. Hopefully the only issue I'll deal with is dupe channel numbers. Thanks in advance.

I live in the Dallas area, and I have 4 cable cards and tuning adapters. I dont have any problems with them at all. Back in 2008 when TWC first started using them they were a complete nightmare, but things have changed so much since then. I dont know why you just didnt go to the office and pick them up yourself and do the "self install" and call the hotline (866-606-5889) to get them paired up. Much much easier to me than having a truck roll. The only problem I had was with a Tivo Elite that I purchased 2 months ago, but in the end it was the Elite and some major flaw they have in them when attached to the TWC system here in my area. I just went to my local office here, asked for the cable cards and tuning adapters and they gave them to me. Came home and installed them, called the hotline and had them going within minutes. Easy Peasy.


julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS

4 edits
reply to Joe Siegler
I had a truck roll to get the TWC line reconnected at my apt building tap and in the attic. That was easy. From what I can tell, the tuning adapter and CC are sync'd and happy. The HDHomeRun application sees the entire lineup but it's only able to tune clear channels at the moment...
UPDATE
My tuning adapter went back to flashing yellow. I was told it should be solid yellow. The HDHR app is not able to get the lineup from the device\card. Below is status page from the HDHomeRun Prime's web interface. I removed the card addresses and etc:


julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS

3 edits
UPDATE #2
Compared to my FiOS CC setup which was truly a piece of cake, this has been a bit of a nightmare so far :/ I've spoken to 3 different CC tech's. The 1st rep was very knowledgeable. Long story short, we determined my CC was bad. I went down to the Farmers Branch office and swapped cards. The second rep got the new card activated so I let him go so I could begin setting up WMC. I was getting an "Activation Required" on just about every TWC channel. I just got off the line with a third tech. She has scheduled another truck roll for Sunday evening, what for I'm not sure. I guess we may try a STB. Some channels were working (300s) but most are not. In between Activation Required messages, I was receiving Subscription Required on many of the channels after the last tech reset things/sent hits. I'm now back to Activation Required on channels that were working moments ago. The only channel that has worked every time is 802-ESPN Deportes HD. Idealy, I want to watch Fox Soccer HD, Fox Soccer Plus HD, and GolTV HD. At this point, even SD would be fine. If I get the main WMC hub working, my next problem will be getting rid of the Copy Prohibited messages from my media center extenders. Thank goodness my FiOS HDHR Prime is working flawless on the WMC hub and all extenders. If anyone has any suggestions, I'm all ears. I'd really like to get this to work. I (should be) subbed to the El Paquetazo package. My guess is the issue is not WMC. Using the HDHR software/apps, I see the same results when trying to tune channels. The channels giving me errors in WMC do not play in the HDHR app. The very few subscription channels that do work and basic/broadcast channels that work in WMC work on the HDHR app. I'm wondering if package info is missing or perhaps my Tuning Adapter is wonky. Maybe if I am bored tomorrow I can swing by the office again and pick up a STB to see if it gets all the channels I should be receiving. Thanks in advance.

Setup details:
1 x HDHR ATSC/OTA tuner
2 x HDHR Primes
-1 for FiOS (working perfectly)
-1 for TWC (nightmare)
WMC on 7Pro PC
-TunerSalad has been installed to increase tuner limit to 12. It is seeing 6 CC tuners, 3 per HDHR. I have rescanned and even reset WMC and ran through the setup again.
3 x Xbox 360's to view live/recorded shows

Just got TWC. I have the new DCX3510 box with a UR5U-8790L remote. Any idea how to program this remote to send a 30 second skip to the DVR? I've seen similar posts for older Motorola boxes but the key sequence doesn't appear to be the same. Any help is appreciated. Thanks

Joe Siegler

join:2008-10-08
Garland, TX

1 edit
reply to julesism
Hello gang. Haven't posted in awhile. Hopefully some thread regulars might remember me as one of the Tuning Adapter guinea pig guys from 2008 (with a TiVo).

Anyway, I've got question about the Cable Internet speeds. A year ago when I disconnected my cable TV service due to unemployment and needing to drop costs, I did that. At that time, the CS agent in retention at TWC hooked me up with a deal, that gave me Cable Internet (with Turbo) & Nationwide Home Phone for about $75 a month (WITH taxes included).

That deal has now expired, and as I'm still bloody unemployed, I had to call today to see what their current deals were. The folks in retention said there were no current deals involving Internet, but the guy said he was able to package the service together in such a way that I'd keep the phone and Internet, but with a bill now (including taxes) of $87 a month. Told me that if he had not done that, the bill would have been around $110.

The downside is that it took away their "Turbo" level of internet speeds. Which brings me to the reason I'm posting here at the moment anyway.

What is the level of speed I should expect from Time Warner's Internet service with the Turbo "off"? I vaguely remember seeing something in the last year that the basic Internet speeds were increased at no cost. Could be wrong.

Joe Siegler

join:2008-10-08
Garland, TX

1 edit
Appear to have answered my own question.

»www.timewarnercable.com/texas/le···ans.html

That says I should get 10Mb down and 1Mb up. The CSR in retention I spoke with said my downgrade from turbo was immediate, but I'm still seeing down speeds that are more in line with Turbo than not.

This is what a speedtest looks for me now. I expect it will slow down when the system recognizes my new status.

»www.speedtest.net/result/1963652484.png

This is what one looked like before the change (ran this yesterday morning from my phone). The 15Mb down was indicative of what kinds of speeds I was getting before they messed with my account today.

»www.speedtest.net/iphone/260382645.png

It's almost like my current status has the download speed of "Extreme", and the upload speed of "standard". I checked my account - it shows "standard" as my Internet speed.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
reply to PerplexedPOS
Navigator and the new remotes do not support 30 sec skip.

OtherguyTX

join:2004-01-06
Irving, TX
reply to Joe Siegler
I have two questions that I would like to ask.

First, I was watching VOD the other day and then the movie stopped playing and when I tried to get back to VOD I kept on getting error code "CL-SG-3200". Does anybody have any idea what the error code means.

Secondly, has anybody noticed that some shows had entries on VOD but are not being updated with the new episodes. Is this normal and if not, who do I report this to. The local office seems to a little un-informed about this.


rv65
Premium
join:2008-08-02
USA!!!!
kudos:1
reply to Joe Siegler
ODN v5.2 is coming to the MR boxes and will have a permanent Guide filter.


MeInDallas

join:2001-08-17
Dallas, TX
reply to Joe Siegler
Dallas area Switched Digital Video seems to be out tonight. I cant even get thru to tech support.


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by MeInDallas:

Dallas area Switched Digital Video seems to be out tonight. I cant even get thru to tech support.

SDV is working fine in Arlington.


MeInDallas

join:2001-08-17
Dallas, TX
said by motorola870:

said by MeInDallas:

Dallas area Switched Digital Video seems to be out tonight. I cant even get thru to tech support.

SDV is working fine in Arlington.

Must just be the head end I'm connected to then. I got on the web chat and they said there were issues and they were sorry and they were working on them. Oh well thank God for DVR's.


motorola870

join:2008-12-07
Arlington, TX
kudos:4
If I am not mistaken Dallas is the headend for all of North Texas now. I believe that the Grapevine, Plano, and Arlington headends are now just transport Hubs. Arlington still has the dishes out back though. I know that all of North Texas' VOD comes from Dallas and I assume that SDV is the same.

Also there was some other changes done this week:

the QAM carrier on 363MHz (analog channel 47) has moved to 153MHz (analog channel 19) so now channel 19 has a digital carrier on it waiting on something to be added to it.

There are some changes planned for june 21st: KXTX HD moving QAM channels probably to 19-1 mapped to 39-1 or 39.1.

I have a feeling that we might be getting another 2 VOD carriers on RF 81 and 82 on the 21st when they move things around.

Also we are getting KAZD in HD soon on channel 399 in the Dallas metro and should be the same in Greenville/Commerce.

as well as:

Shop Zeal 2 channel 170
Shop Zeal 3 channel 171
Shop Zeal 4 channel 172
Shop Zeal 5 channel 173


MeInDallas

join:2001-08-17
Dallas, TX
See I wish I knew as much about it as you do. Unfortunately I dont. I live over in the Urban Park area close to I-30 and White Rock Lake. The main office here is on Chenault Street that was the main office back when it first was TCI Cable in the 80's, and theres like 7 or 8 dishes out beside the big building and a huge antenna. I always thought there were different headends because they use different equipment, but I'm probably wrong about that.

I got a message the other day on one of my Tivo's that there were all these new channels detected and did I want to add them so I said yes. I checked the channel list and it added channels 1000-1040 and channels 3500-3542. I try to tune to them and they are just blank, and then if try on one of my Motorola boxes it throws me back to another channel thats active, so I dont know what they are for. No clue on that one at all, but it was strange that they showed up on the Tivo's. Maybe they are testing them or something?


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by MeInDallas:

See I wish I knew as much about it as you do. Unfortunately I dont. I live over in the Urban Park area close to I-30 and White Rock Lake. The main office here is on Chenault Street that was the main office back when it first was TCI Cable in the 80's, and theres like 7 or 8 dishes out beside the big building and a huge antenna. I always thought there were different headends because they use different equipment, but I'm probably wrong about that.

I got a message the other day on one of my Tivo's that there were all these new channels detected and did I want to add them so I said yes. I checked the channel list and it added channels 1000-1040 and channels 3500-3542. I try to tune to them and they are just blank, and then if try on one of my Motorola boxes it throws me back to another channel thats active, so I dont know what they are for. No clue on that one at all, but it was strange that they showed up on the Tivo's. Maybe they are testing them or something?

what are the channels? Are they labeled?


MeInDallas

join:2001-08-17
Dallas, TX
Yeah they have really weird names.

The 1000 series have names like ASTB1 ASTB2 so on and so on. The 3500 series have names like 2000TV 2001TV and halfway thru they change to 2500MA 2501MA which is odd because I never seen them named this way before. We get a lot of messages on Tivo when new channels are detected.