Reviews:
 ·Time Warner Cable
| reply to chamberc
Re: [TWC] Dallas/Ft Worth Metro Vol II -- Time Warner said by chamberc:said by OtherguyTX:Does anybody know what the reason was for the outage on Sunday in the 75063 area. Service was out for about 3 hours.
Not every where... no problems in my part of Hackberry, but there were a lot of trucks working on the problem. The only thing I experienced was increased Ping times. Had an outage in Arlington Yesterday for about 5 minutes when the power went out and it took my entire node offline as my internet channels rearranged as I was on 783MHz as the primary downstream channel now it is on 795MHz and the upstream was on 33MHz now it is on 36.5MHz.
So now modem has the channels like this:
downstream:
795MHz
783MHz
789MHz
801MHz
807MHz
813MHz
upstream:
36.5MHz |
|
| Has anyone ever had this happen to them?
I used to be a TWC customer. Disconnected my service back in March. I get this lady (apparently she lives behind me across the alley) who comes over to my house and accuses me of stealing her cable service. She claims that a TWC technician went to the pole and told her that it was my house that rerouted her cable service. So im apparently stealing her cable service with the satellite dish I have sitting ontop of my house and says she will file a report with the police.
What should I do about this?
I want to go back for internet service but after an incident like this..im really hesitant. |
|
| I had this happen. My neighbor cancelled their TWC and the tech came out and disconnected the line to my house instead of the one to his house. I called and reported an outage, waited for their guy to come out and reconnect mine and disconnect the neighbor. A few months later they were working on the lines and guess what, they disconnected me again. When I asked why they tried to blame my neighbor. That is my guess; the imbecile they sent out to disconnect you , or a guy checking lines went and disconnected her drop line thinking it was yours . When she called to report her cable was out they did not accept responsibility but tried to blame you.
So just tell your neighbor that you had yours disconnected and that the imbecile they sent out disconnected hers by mistake and won't own up to it.
Here are a couple notes.
If you ever get random channels giving the "this station should be available shortly code S0011 or S0012" this is an indication that a line amplifier / repeater is failing and not passing the handshake verification that you are authorized to view the channel. The channel may come back later, especially if you tune to it during an advertisement. This will continue until you get error S0600 no connectivity which means the amp failed and they have to replace it. Then enough people will complain that they actually send someone out to replace the amp. The problem is complicated by the fact that this may be intermittent in hot weather. The amp displays the problem only in afternoons when the sun is high and so is the temp; but when they send a guy out at 8AM there is nothing wrong. |
|
|
|
Reviews:
·Time Warner Cable
| said by DallasCust10 :I had this happen. My neighbor cancelled their TWC and the tech came out and disconnected the line to my house instead of the one to his house. I called and reported an outage, waited for their guy to come out and reconnect mine and disconnect the neighbor. A few months later they were working on the lines and guess what, they disconnected me again. When I asked why they tried to blame my neighbor. That is my guess; the imbecile they sent out to disconnect you , or a guy checking lines went and disconnected her drop line thinking it was yours . When she called to report her cable was out they did not accept responsibility but tried to blame you.
So just tell your neighbor that you had yours disconnected and that the imbecile they sent out disconnected hers by mistake and won't own up to it.
Here are a couple notes.
If you ever get random channels giving the "this station should be available shortly code S0011 or S0012" this is an indication that a line amplifier / repeater is failing and not passing the handshake verification that you are authorized to view the channel. The channel may come back later, especially if you tune to it during an advertisement. This will continue until you get error S0600 no connectivity which means the amp failed and they have to replace it. Then enough people will complain that they actually send someone out to replace the amp. The problem is complicated by the fact that this may be intermittent in hot weather. The amp displays the problem only in afternoons when the sun is high and so is the temp; but when they send a guy out at 8AM there is nothing wrong.
actually the SDV handshake code is S0500 or S0600. S0011 or S0012 is a Bandwith issue in which too many SDV requests are being made at once. |
|
| What is S0200? |
|
Reviews:
·Time Warner Cable
| Time Warner Cable's agreements with programmers to carry their services routinely expire from time to time. We are usually able to obtain renewals or extensions of such agreements, and carriage of programming services is discontinued only in rare circumstances. The following agreements with programmers are due to expire soon, and we may be required to cease carriage of one or more of these services in the near future.
BBC America BBC America On Demand -- Cooking Channel -- Cooking Channel HD -- Current TV --
DIY Network -- DIY Network HD -- Encore Encore HD Encore Action Encore Drama Encore Love Encore Suspense Encore Family Encore Westerns Food Network Food Network HD GAC GolTV-- GolTVHD--
GSN Music Choice Channels NHL Center Ice NHL Center Ice HD Sprout --
Sprout On Demand -- Starz Starz Cinema Starz Comedy Starz Edge
Starz Edge HD Starz HD Stars InBlack Starz Kids & Family Starz Kids & Family HD
Starz On Demand Youtoo
--Excludes Greenville
In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers.
The following changes are planned:
ADD: KAZD (Azteca America) HD to Basic Cable HD Channel 399
KAZD (Azteca America) HD to Basic Cable HD Channel 722 (Greenville Only)
KFWD (IND) to Basic Service Channel 22 (Greenville Only)
MOVE: None at this time
DELETE: None at this time
CHANGE: None at this time
The new services listed below cannot be accessed on CableCARD-equipped Unidirectional Digital Cable Products purchased at retail without additional, two-way capable equipment.
TWC Deportes to TWC Sports Pass Channel 148
TWC Deportes HD to TWC Sports Pass HD Channel 149 -
TWC SportsNet to TWC Sports Pass Channel 146
TWC SportsNet HD to TWC Sports Pass HD Channel 147 -
(Dallas only - not available in Greenville)
TWC Deportes and TWC Sportsnet are out of market Regional sports nets based out of LA set to launch Oct. 1st (No major league sports will be shown only classic stuff, lakers shows, galaxy shows, collegiate sports, high school sports, and anything that is not live sports action from NBA, WNBA or MLS.)
PAC12 National network is now on:
196 SD version (image looks weird because it looks like a weird version of zooming is used for the video as the left and right portions of the video are chopped off compared to the HD version.)
808 HD version
Also KAZD HD should be showing up on TWC soon as KAZD has gone HD over the air as of last thursday. The channel is broadcasting 720p over the air. |
|
| I know Texas is the test market for many services. Has anyone with a Motorola box running Navigator received the guide upgrade? In LA the SA/Cisco markets got it last week while the Moto areas wait. |
|
 chambercPremium
join:2008-08-05
Irving, TX
·Time Warner Cable
| said by Vertigo :I know Texas is the test market for many services. Has anyone with a Motorola box running Navigator received the guide upgrade? In LA the SA/Cisco markets got it last week while the Moto areas wait.
LOL... if you mean getting lookback, caller ID and start over that the rest of the nation got 5 years ago, yeah we got it.
We have all Motorola in n. Texas but depending on the unit, you get Capigator or iGuide. Both are equally awful. |
|
| Actually, I was referring to the updated "black guide" that Time Warner has been advertising, that supposedly enhances speed and functionality. I know boxes with iGuide will be staying this way. However the M boxes running Navigator should be getting the upgrade eventually. Just wondering if anyone has gotten it yet on a Motorola. |
|
chambercPremium
join:2008-08-05
Irving, TX Reviews:
·Time Warner Cable
| said by Vertigo :Actually, I was referring to the updated "black guide" that Time Warner has been advertising, that supposedly enhances speed and functionality. I know boxes with iGuide will be staying this way. However the M boxes running Navigator should be getting the upgrade eventually. Just wondering if anyone has gotten it yet on a Motorola.
Nope. We still have the light grey Navigator on the 3400m's. |
|
| Is the audio out of sync on IDHD (Investigative Discovery) channel 728 for anyone else in Plano/Richardson? The SD version channel 206 is fine. Has been like this for at least the last couple of days.
I've been on the line with TW for about 20 minutes now, and we're still at the "let me get your account, check your signal strength" stage. I seriously doubt it's just me, and I don't know how to get someone at TW to just tune to channel 728 and take a look for themselves...
Great, they just rebooted my rebooted my box, which didn't fix anything, and want me to schedule a technician to come out.
Whatever. I don't even really watch ID. Just thought someone at TW would want to know and check it out. |
|
| reply to Vertigo
Still Navigator on the 3510-M, too. |
|
Reviews:
·Time Warner Cable
| I noticed a nifty feature on the iGuide boxes yesterday the zoom key on the remote now works on the DCX3200 and DCX3400 boxes running navigator so you can zoom without having to use the motorola settings menu also it looks like the text box that tells you if the screen is in stretch, zoom, wide etc. has some transparency  |
|
| anyone else have their iGuide boxes Pause broken when changing the channel and then pausing? This is only affecting certain channels. |
|
Reviews:
·Time Warner Cable
| woke up to find that TWC is getting the NFL Network back on the Dallas system!
»www.bloomberg.com/news/2012-09-2···one.html
Also upstream bonding was released yesterday but you have to reboot the modem to get it working. |
|
| reply to Joe Siegler
Seems to be some sort of outage on the Dallas area tonight on the SDV channels. I called and they have a recording on saying theres a problem in my area and they know about it already. My SDV channels have been acting weird the past couple of days. |
|
Reviews:
·Time Warner Cable
| said by MeInDallas:Seems to be some sort of outage on the Dallas area tonight on the SDV channels. I called and they have a recording on saying theres a problem in my area and they know about it already. My SDV channels have been acting weird the past couple of days.
there has been sun outages due to the sun aligning with the satellites so you are more than likely seeing that as it affects all cable networks in the fall/spring. |
|
| Oh wow I didnt know that, thanks! |
|
Reviews:
·Time Warner Cable
| said by MeInDallas:Oh wow I didnt know that, thanks!
yeah I did not realize it until after more than just the TWC Sportsnet HD channel on 147 was artifacting really bad and then other channels started doing so yeah it is that time of the year when channels tile with no control over fixing it all providers have the issue. |
|
Reviews:
 ·Verizon FiOS
 ·TierOneNetworks
1 edit | reply to Joe Siegler
Are we sure there are no SDV issues? I was out of state all week. I came home yesterday evening to find that my tuning adapter will not initialize. I called the cablecard support line and they suggest swapping it out at a local office.
*update 4:45pm*
It's happy now. I didn't touch anything. Happy I don't have to swap anything out and can watch the footie. |
|
