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MeInDallas

join:2001-08-17
Dallas, TX
reply to bwillcox

Re: [TWC] Dallas/Ft Worth Metro Vol II -- Time Warner

said by bwillcox:

Anyone else's tuning adapters been screwing up recently?
My TA has been blinking yellow since sometime Sunday in 75067 zipcode.

Diag screens show it seems to have IPs on the network and has upstream and downstream channels locked but can't initialize, even after multiple TiVo and tuning adapter power cycles.

-b-

Did you call the cable card hotline and tell them to send signals to it? I've had that happen before and they can send signals to it and try to initialize it on their end.

Dave_DFW

join:2008-02-12
Richardson, TX

My TA was blinking last night for an extended amount of time. When it came back online, I saw the firmware had been updated to 1.37. I don't remember the previous version, but it showed a 2009 build date.

Were they doing an update across the metroplex, or is my area special?



MeInDallas

join:2001-08-17
Dallas, TX

said by Dave_DFW:

My TA was blinking last night for an extended amount of time. When it came back online, I saw the firmware had been updated to 1.37. I don't remember the previous version, but it showed a 2009 build date.

Were they doing an update across the metroplex, or is my area special?

Yep mine did as well. I think the previous version was 1.35, and I got it on 3 tuning adapters. One of them kept blinking and finally I had to pull the plug for a bit and then it synced back up.

chris_dfw

join:2001-07-18
Dallas, TX

I rebooted Friday and got the update. You guys do know what they update gets us? ... We can now resolve 6 channels with one TA and cable card.



MeInDallas

join:2001-08-17
Dallas, TX

I noticed on my Ceton diagnostic screen it said something about "6 channels" now that wasnt there before



motorola870

join:2008-12-07
Arlington, TX
kudos:3

come 1-22-13 we will be able to use true DTA's!

Digital Adapters

Starting on or about December 19th, designated channels will be delivered in digital format only. This will not affect any TVs you currently have connected to a digital set-top box. If you want to view these channels on additional direct-connect analog TVs and similar devices, you may request a Digital Adapter free of charge through November 2013. After that time, each adapter will cost 99 cents a month.

Important Note: You will receive the adapters within a week of the date in the table. Adapters should be connected on or after the dates below. Connecting adapters before this date will make some channels unviewable. Please refer to the chart below to find the Connect Date for your area. You can set up your adapters any time from that day on without any loss of picture.

Location Date
Kansas City, KS and surrounding areas 10/23/12
Wisconsin and surrounding areas 12/5/12
Austin, TX 12/19/12
Waco, TX 12/19/12
Dallas, TX 01/22/13
Wichita Falls, TX 01/22/13
El Paso, TX 01/29/13
Fredericksburg, TX 01/29/13
San Antonio, TX 01/29/13

Digital Adapter Easy Setup Guide

Digital Adaptor Image

Download this guide for setup and activation instructions

Download instructions for the Digital Adapter remote control

Technicolor

Guide Mascot Image

Download this guide for setup and activation instructions

Order Your Digital Adapter

Here's how to check each of your TVs: If you plug your cable line directly into a TV, then that TV needs a Digital Adapter.

You can order your Digital Adapter(s):

Online Ordering

»buy.timewarnercable.com/existing···Name=DTA

Please note: Texas customers online ordering will be available for you starting 12/6 until then please call us at 1-855-286-1736

In Person

Sign in to your account

Visit Time Warner Cable Stores
Pick up the number of Adapter(s) you need

By Phone

Call 1-855-286-1736

Upgrade to Digital TV

Upgrade your service to Digital TV and enjoy the benefits of more than 200 channels, many in HD.

Install and Activate Your Digital Adapter

Connect to your TV

Activating your Adapter

Connect to your TV and VCR/DVD player

Did You Know
Related FAQs
Related Topics

A digital adapter is a small device that allows digital television signals to be displayed on your analog TV.
Your digital adapter comes with an easy-to-use remote control


Dave_DFW

join:2008-02-12
Richardson, TX

Does the DTA offering mean that TWC is planning to drop analog channels?



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by Dave_DFW:

Does the DTA offering mean that TWC is planning to drop analog channels?

yes! it also means we will have 8 channel downstream bonding sometime in January or February.


MeInDallas

join:2001-08-17
Dallas, TX

OK sorry to be so dumb, but what is the benefit of that? Does it mean more HD channels maybe? Thanks.


Dave_DFW

join:2008-02-12
Richardson, TX

1 edit

Getting rid of the analogs frees up space for other uses.

The analog channels consume an enormous amount of bandwidth and generally look horrible on modern TVs. Each analog takes up the same bandwidth as three HD channels or up to twelve digital SD channels.

Not too long ago, TWC offered around 100 analog channels, which accounted for nearly 2/3 of the available bandwidth of the system.

As a cablecard user, I'm not sure how many analogs are currently left, since tuning most channels in that range remaps to a digital version.



motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to MeInDallas

said by MeInDallas:

OK sorry to be so dumb, but what is the benefit of that? Does it mean more HD channels maybe? Thanks.

what it means that TWC can now start to drop analogs slowly and not have to worry about giving out full blown boxes instead they can give out smaller one-way boxes that can only get 2-99 plus the local subchannels along with some HD channels if you wind up with an HD DTA.

chris_dfw

join:2001-07-18
Dallas, TX
reply to Joe Siegler

Requested a DTA and received a TA. Got to love timewarner



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by chris_dfw:

Requested a DTA and received a TA. Got to love timewarner

I would wait until the first week of January as TWC seems to have issues with this as I ordered one and was denied because of a price lock which is supposed to allow for the digital adapter. And the system is screwy if it sent you a TA. Did you call or do the online order? If you did a phone order they are not even familiar with the changes yet and the system is still being worked out for the adapters. You weren't supposed to get the adapter until the week of January 14th as they are not mailing them out until about a week or two before the transition and you are supposed to get them a week before the changeover date.

chris_dfw

join:2001-07-18
Dallas, TX
reply to Joe Siegler

Did the online order



MeInDallas

join:2001-08-17
Dallas, TX

I ordered one online, and the next day got an email that said call regarding my order, and when I called they had no clue what I was talking about. I got transferred around for about 30 minutes to different departments, and finally got tired and hung up since no one could figure out what I was talking about.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by MeInDallas:

I ordered one online, and the next day got an email that said call regarding my order, and when I called they had no clue what I was talking about. I got transferred around for about 30 minutes to different departments, and finally got tired and hung up since no one could figure out what I was talking about.

I have a feeling we won't be able to complete the orders until at least the 21st or 22nd at the earliest.

MeInDallas the email you got is the same exact one I got I guess we have to wait until the 30 day countdown kicks in.


motorola870

join:2008-12-07
Arlington, TX
kudos:3

Channel adds:

BBC World News SD 209 (Dallas) 152 (Greenville) has been added to digital basic.

KTXD HD is on QAM channel 47.1 remapped from 19.3 which it shares a QAM with KXTX HD, and KAZD HD. not mapped to the boxes just yet.



Anon28

@verizon.net

Do you have any info on the Wylie headend/plant? Amount of channels bonding, etc? I know it has FIOS but 15 meg is $29.99 with time warner, and almost $70 with Verizon.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by Anon28 :

Do you have any info on the Wylie headend/plant? Amount of channels bonding, etc? I know it has FIOS but 15 meg is $29.99 with time warner, and almost $70 with Verizon.

wylie is not a headend but a hub and currently there are 6 downsteam channels bonded and 4 up bonded. If you want a modem that is DOCSIS 3.0 capable you will have to buy one off of the list on the TWC website.

NateEaton

join:2004-12-05
Mesquite, TX
reply to Joe Siegler

We just swapped out our DCX3400 for a DCX3510. While it's great to have connectivity from our phones/tablets, we're beginning to wonder if we made a mistake.

1. Of all the things that have ticked us off, we had Dr. Who set to record this evening and it appeared to be recording but afterwards the only thing on the DVR was another show that recorded at the same time on the other tuner. Of course, I'd messed with the remote so wife assumes I must have done something to cancel the recording. More on that in next point.

2. While Dr. Who was recording, there didn't appear to be any way to watch it from the start. We could watch it from the current live point in the recording but the menu options didn't list any way to Play. We had swapped to other tuner, started watching something else after the show recording there finished and I'd swapped bak to see whether just hitting Select brought up the little pop-up menu for Start Over but it didn't.
Ironically, after another show started recording, we checked again and this time there was an additional option on the menu for Play that would let us watch from beginning while it was recording. What the heck?

3. Before, we had up to two weeks of future programming available. I was ticked off when on the new box it only appears to have 7 days. The TW tech who was helping get the box activated after I plugged it in (it at first had the XAIT Received message) said that some boxes appear to have 7 and some 14. What's up with that? Should I try swapping this one out a few times before we have a bunch of stuff recorded till I find one that supports 14 days in the guide?

4. With iGuide, we could switch from a view that had all channels for the current time to one that had all times for a given channel. That became a mode we used a lot. In Navigator, there doesn't appear to be an equivalent. I did find that on my Android phone in the TWC TV app I have both of those views though on our iPad there is just the "all channels for current time" view.

5. On Demand under Navigator is RADICALLY different. I suspect we'll eventually get used to it but it would help to have any tips people can share on how to make the most of it. While I'm typing on this, my wife was looking for something so I talked her through finding in "new" On Demand. She found the program but episode she wanted wasn't there so she wanted to "exit" On Demand... the only way she could find to is to just pick some non-On Demand channel and enter it by number in the remote. Any better way to "get out" of the new On Demand?

6. I thought one of the benefits of having a MOCA box would be that from our phones/tablets we could not only watch live TV, check the guide, set things to record while away from home, etc. but would also be able to watch something that was recording on the DVR. That doesn't appear to be an option. Are we just doing something wrong or is that not an available feature?

7. The 3510 has optical digital audio but not coax so since my digital A/V receiver only has one optical port and I use it to connect our media server, I am now looking for some alternative way to pipe digital audio from the STB through the A/V receiver.

Also, a question... based on the Motorola installation guide for the DCX3510, it sounds like it will use MPEG4 to record anything on channel 350 or greater and that by doing so the 500GB drive has a capacity of around 100 hours instead of 60 hours for HD content. Is that correct?

I could probably go on - the phone/tablet access is cool, the new guide is fast, the guide loaded up in minutes after TW reset the box instead of taking hours or days - but the issues above plus others are some serious trade-offs compared to what we had with the DCX3400 and iGuide.

Thanks,
Nathan



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by NateEaton:

We just swapped out our DCX3400 for a DCX3510. While it's great to have connectivity from our phones/tablets, we're beginning to wonder if we made a mistake.

1. Of all the things that have ticked us off, we had Dr. Who set to record this evening and it appeared to be recording but afterwards the only thing on the DVR was another show that recorded at the same time on the other tuner. Of course, I'd messed with the remote so wife assumes I must have done something to cancel the recording. More on that in next point.

2. While Dr. Who was recording, there didn't appear to be any way to watch it from the start. We could watch it from the current live point in the recording but the menu options didn't list any way to Play. We had swapped to other tuner, started watching something else after the show recording there finished and I'd swapped bak to see whether just hitting Select brought up the little pop-up menu for Start Over but it didn't.
Ironically, after another show started recording, we checked again and this time there was an additional option on the menu for Play that would let us watch from beginning while it was recording. What the heck?

3. Before, we had up to two weeks of future programming available. I was ticked off when on the new box it only appears to have 7 days. The TW tech who was helping get the box activated after I plugged it in (it at first had the XAIT Received message) said that some boxes appear to have 7 and some 14. What's up with that? Should I try swapping this one out a few times before we have a bunch of stuff recorded till I find one that supports 14 days in the guide?

4. With iGuide, we could switch from a view that had all channels for the current time to one that had all times for a given channel. That became a mode we used a lot. In Navigator, there doesn't appear to be an equivalent. I did find that on my Android phone in the TWC TV app I have both of those views though on our iPad there is just the "all channels for current time" view.

5. On Demand under Navigator is RADICALLY different. I suspect we'll eventually get used to it but it would help to have any tips people can share on how to make the most of it. While I'm typing on this, my wife was looking for something so I talked her through finding in "new" On Demand. She found the program but episode she wanted wasn't there so she wanted to "exit" On Demand... the only way she could find to is to just pick some non-On Demand channel and enter it by number in the remote. Any better way to "get out" of the new On Demand?

6. I thought one of the benefits of having a MOCA box would be that from our phones/tablets we could not only watch live TV, check the guide, set things to record while away from home, etc. but would also be able to watch something that was recording on the DVR. That doesn't appear to be an option. Are we just doing something wrong or is that not an available feature?

7. The 3510 has optical digital audio but not coax so since my digital A/V receiver only has one optical port and I use it to connect our media server, I am now looking for some alternative way to pipe digital audio from the STB through the A/V receiver.

Also, a question... based on the Motorola installation guide for the DCX3510, it sounds like it will use MPEG4 to record anything on channel 350 or greater and that by doing so the 500GB drive has a capacity of around 100 hours instead of 60 hours for HD content. Is that correct?

I could probably go on - the phone/tablet access is cool, the new guide is fast, the guide loaded up in minutes after TW reset the box instead of taking hours or days - but the issues above plus others are some serious trade-offs compared to what we had with the DCX3400 and iGuide.

Thanks,
Nathan

14 day guide is not available on the DCX3510 it is a software design flaw of navigator only iGuide supports it.

NateEaton

join:2004-12-05
Mesquite, TX

said by motorola870:

said by NateEaton:

We just swapped out our DCX3400 for a DCX3510. While it's great to have connectivity from our phones/tablets, we're beginning to wonder if we made a mistake.
...
3. Before, we had up to two weeks of future programming available. I was ticked off when on the new box it only appears to have 7 days. The TW tech who was helping get the box activated after I plugged it in (it at first had the XAIT Received message) said that some boxes appear to have 7 and some 14. What's up with that? Should I try swapping this one out a few times before we have a bunch of stuff recorded till I find one that supports 14 days in the guide?
...

14 day guide is not available on the DCX3510 it is a software design flaw of navigator only iGuide supports it.

Thanks. I saw elsewhere that features of Navigator vary by version, including the 7 day guide issue. Perhaps some day we'll see that change with a software upgrade to Navigator?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

While the guide in most cases is stored on the box I don't believe we will see that.

Hob



julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS
reply to Joe Siegler

Hello. We resigned up with TWC this morning (just moved to a house). We have the El P package and get everything we want in HD except the english bein sports HD feed. If I call in, what package do I ask for? I called in once and the rep did not even see bein english :/ I'm trying to keep the bill as low as possible. The goal is to get as much soccer as possible in HD. Thanks in advance.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by julesism:

Hello. We resigned up with TWC this morning (just moved to a house). We have the El P package and get everything we want in HD except the english bein sports HD feed. If I call in, what package do I ask for? I called in once and the rep did not even see bein english :/ I'm trying to keep the bill as low as possible. The goal is to get as much soccer as possible in HD. Thanks in advance.

sports pass is needed which I don't know if you can add on top of el paquetazo.


julesism

join:2001-12-12
Lewisville, TX

is there one single "sports pass" package or one for SD and one HD? also, in 75006 we had 24/7 radar+noaa audio on channel 96 (it was 90 something). cannot find it here in 75057. thx in adv.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by julesism:

is there one single "sports pass" package or one for SD and one HD? also, in 75006 we had 24/7 radar+noaa audio on channel 96 (it was 90 something). cannot find it here in 75057. thx in adv.

there is only one sports pass that includes HD and SD but their is the HD Sports pass tier that includes the HD tier and Sports pass tiers.


julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS
reply to Joe Siegler

The first rep was more of a salesman and tried to push the sports/hd pack stating it was the only addon with HD channels. Sounded fishy to me plus he could not find bein english so I said nah. 2nd try I got the sports pack added and get everything we want. thanks for the help moto870!



motorola870

join:2008-12-07
Arlington, TX
kudos:3

startover/lookback are out on the iGuide boxes in Arlington anyone else having issues?


jtltke137

join:2009-02-28
reply to Joe Siegler

I was looking at my TWC Internet bill and saw that those thieving dirtbags at Time Warner Cable are now charging me $3.95 a month for the cable modem.

[sarcasm]I'm SHOCKED, JUST SHOCKED that TWC would increase my rates without telling me.[/sarcasm]

Since I don't want to give TWC any more money than I have to, I am considering purchasing my own cable modem. My current cable modem is a Motorola SB5101N and I am on the "Theoretical" 10/1 plan.

When looking online, it appears a comparable cable modem would run me around $50. However, it appears they are DOCSIS 2.0 modems.

I'm wondering if I should purchase a DOCSIS 3.0 model in case I need it in the future.

There are a number of Motorola cable modems out there. The Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem for $90 will provide Channel bonding of up to eight downstream channels and four upstream channels.

I'm sure someone on this forum has gone down this path before. I would appreciate hearing about their experiences.

Thanks.