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motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to NateEaton

Re: [TWC] Dallas/Ft Worth Metro Vol II -- Time Warner

said by NateEaton:

We just swapped out our DCX3400 for a DCX3510. While it's great to have connectivity from our phones/tablets, we're beginning to wonder if we made a mistake.

1. Of all the things that have ticked us off, we had Dr. Who set to record this evening and it appeared to be recording but afterwards the only thing on the DVR was another show that recorded at the same time on the other tuner. Of course, I'd messed with the remote so wife assumes I must have done something to cancel the recording. More on that in next point.

2. While Dr. Who was recording, there didn't appear to be any way to watch it from the start. We could watch it from the current live point in the recording but the menu options didn't list any way to Play. We had swapped to other tuner, started watching something else after the show recording there finished and I'd swapped bak to see whether just hitting Select brought up the little pop-up menu for Start Over but it didn't.
Ironically, after another show started recording, we checked again and this time there was an additional option on the menu for Play that would let us watch from beginning while it was recording. What the heck?

3. Before, we had up to two weeks of future programming available. I was ticked off when on the new box it only appears to have 7 days. The TW tech who was helping get the box activated after I plugged it in (it at first had the XAIT Received message) said that some boxes appear to have 7 and some 14. What's up with that? Should I try swapping this one out a few times before we have a bunch of stuff recorded till I find one that supports 14 days in the guide?

4. With iGuide, we could switch from a view that had all channels for the current time to one that had all times for a given channel. That became a mode we used a lot. In Navigator, there doesn't appear to be an equivalent. I did find that on my Android phone in the TWC TV app I have both of those views though on our iPad there is just the "all channels for current time" view.

5. On Demand under Navigator is RADICALLY different. I suspect we'll eventually get used to it but it would help to have any tips people can share on how to make the most of it. While I'm typing on this, my wife was looking for something so I talked her through finding in "new" On Demand. She found the program but episode she wanted wasn't there so she wanted to "exit" On Demand... the only way she could find to is to just pick some non-On Demand channel and enter it by number in the remote. Any better way to "get out" of the new On Demand?

6. I thought one of the benefits of having a MOCA box would be that from our phones/tablets we could not only watch live TV, check the guide, set things to record while away from home, etc. but would also be able to watch something that was recording on the DVR. That doesn't appear to be an option. Are we just doing something wrong or is that not an available feature?

7. The 3510 has optical digital audio but not coax so since my digital A/V receiver only has one optical port and I use it to connect our media server, I am now looking for some alternative way to pipe digital audio from the STB through the A/V receiver.

Also, a question... based on the Motorola installation guide for the DCX3510, it sounds like it will use MPEG4 to record anything on channel 350 or greater and that by doing so the 500GB drive has a capacity of around 100 hours instead of 60 hours for HD content. Is that correct?

I could probably go on - the phone/tablet access is cool, the new guide is fast, the guide loaded up in minutes after TW reset the box instead of taking hours or days - but the issues above plus others are some serious trade-offs compared to what we had with the DCX3400 and iGuide.

Thanks,
Nathan

14 day guide is not available on the DCX3510 it is a software design flaw of navigator only iGuide supports it.

NateEaton

join:2004-12-05
Mesquite, TX

said by motorola870:

said by NateEaton:

We just swapped out our DCX3400 for a DCX3510. While it's great to have connectivity from our phones/tablets, we're beginning to wonder if we made a mistake.
...
3. Before, we had up to two weeks of future programming available. I was ticked off when on the new box it only appears to have 7 days. The TW tech who was helping get the box activated after I plugged it in (it at first had the XAIT Received message) said that some boxes appear to have 7 and some 14. What's up with that? Should I try swapping this one out a few times before we have a bunch of stuff recorded till I find one that supports 14 days in the guide?
...

14 day guide is not available on the DCX3510 it is a software design flaw of navigator only iGuide supports it.

Thanks. I saw elsewhere that features of Navigator vary by version, including the 7 day guide issue. Perhaps some day we'll see that change with a software upgrade to Navigator?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

While the guide in most cases is stored on the box I don't believe we will see that.

Hob



julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS
reply to Joe Siegler

Hello. We resigned up with TWC this morning (just moved to a house). We have the El P package and get everything we want in HD except the english bein sports HD feed. If I call in, what package do I ask for? I called in once and the rep did not even see bein english :/ I'm trying to keep the bill as low as possible. The goal is to get as much soccer as possible in HD. Thanks in advance.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by julesism:

Hello. We resigned up with TWC this morning (just moved to a house). We have the El P package and get everything we want in HD except the english bein sports HD feed. If I call in, what package do I ask for? I called in once and the rep did not even see bein english :/ I'm trying to keep the bill as low as possible. The goal is to get as much soccer as possible in HD. Thanks in advance.

sports pass is needed which I don't know if you can add on top of el paquetazo.


julesism

join:2001-12-12
Lewisville, TX

is there one single "sports pass" package or one for SD and one HD? also, in 75006 we had 24/7 radar+noaa audio on channel 96 (it was 90 something). cannot find it here in 75057. thx in adv.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by julesism:

is there one single "sports pass" package or one for SD and one HD? also, in 75006 we had 24/7 radar+noaa audio on channel 96 (it was 90 something). cannot find it here in 75057. thx in adv.

there is only one sports pass that includes HD and SD but their is the HD Sports pass tier that includes the HD tier and Sports pass tiers.


julesism

join:2001-12-12
Lewisville, TX
Reviews:
·Verizon FiOS
reply to Joe Siegler

The first rep was more of a salesman and tried to push the sports/hd pack stating it was the only addon with HD channels. Sounded fishy to me plus he could not find bein english so I said nah. 2nd try I got the sports pack added and get everything we want. thanks for the help moto870!



motorola870

join:2008-12-07
Arlington, TX
kudos:3

startover/lookback are out on the iGuide boxes in Arlington anyone else having issues?


jtltke137

join:2009-02-28
reply to Joe Siegler

I was looking at my TWC Internet bill and saw that those thieving dirtbags at Time Warner Cable are now charging me $3.95 a month for the cable modem.

[sarcasm]I'm SHOCKED, JUST SHOCKED that TWC would increase my rates without telling me.[/sarcasm]

Since I don't want to give TWC any more money than I have to, I am considering purchasing my own cable modem. My current cable modem is a Motorola SB5101N and I am on the "Theoretical" 10/1 plan.

When looking online, it appears a comparable cable modem would run me around $50. However, it appears they are DOCSIS 2.0 modems.

I'm wondering if I should purchase a DOCSIS 3.0 model in case I need it in the future.

There are a number of Motorola cable modems out there. The Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem for $90 will provide Channel bonding of up to eight downstream channels and four upstream channels.

I'm sure someone on this forum has gone down this path before. I would appreciate hearing about their experiences.

Thanks.



MeInDallas

join:2001-08-17
Dallas, TX
reply to Joe Siegler

Does anyone know if the eSATA port on the DCX3510 is enabled to add extra storage? Of course TWC has no idea what I'm talking about when I call them to ask. I'd buy one if I knew, but I dont want to be stuck with it if I cant use it.


jtltke137

join:2009-02-28
reply to jtltke137

said by jtltke137:

I was looking at my TWC Internet bill and saw that those thieving dirtbags at Time Warner Cable are now charging me $3.95 a month for the cable modem....

After going through earlier posts, someone [Motorola870?] mentioned a compatibility list on the TWC website and here it is:

»www.timewarnercable.com/en/resid···dem.html

The SB6141 is indeed on their list. I would still love to hear about anyone else's experience in buying their own cable modem.

mhowie

join:2004-12-28
The Colony, TX
reply to Joe Siegler

Question regarding a new installation-- I am moving into the area (The Colony/Frisco) in the near future and have had a successful stretch with Brighthouse for many years. I have used my own wireless router and had Brighthouse provision their modem in bridge mode. My question is whether Time Warner can successfully perform this prior to shipping if I were to select the "self installation" (or could I access the modem UI and provision it myself) or would I be limited to having one of their installers come out for such provisioning?

Thanks for the thoughts.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

"My question is whether Time Warner can successfully perform this prior to shipping "

No

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


mhowie

join:2004-12-28
The Colony, TX

said by hobgoblin:

"My question is whether Time Warner can successfully perform this prior to shipping "

No

Hob

Thanks. So...follow-up question: can one reprovision by accessing the modem and adjusting this one setting or is a "technician" required to come out and do it?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

If you are not subscribing to wireless the chance are you will get a bulk standard modem that does not require any work. I dont know what equipment they use in your area unfortunately.

Hob



pizz
bye bye twc. hello Comcast.
Premium
join:2000-10-27
Astoria, NY
Reviews:
·Time Warner Cable

said by hobgoblin:

If you are not subscribing to wireless the chance are you will get a bulk standard modem that does not require any work. I dont know what equipment they use in your area unfortunately.

Hob

When i called into tier 3 support for NYC (which is the great upstate dudes and dudettes) they put me in touch with a department that shipped me a docsis 3 Arris Gateway, which has worked flawlessly. I couldn't access the diagnostics, which i understand.
--
It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.


motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to mhowie

said by mhowie:

said by hobgoblin:

"My question is whether Time Warner can successfully perform this prior to shipping "

No

Hob

Thanks. So...follow-up question: can one reprovision by accessing the modem and adjusting this one setting or is a "technician" required to come out and do it?

I have a SBG6580 here in the DFW area and I believe they have the SB6141 available for people that want a modem without the wireless features.

Also you can access the modems in North Texas by using the password found online for the modem you have from the manufacturor.

newsmark

join:2009-04-07
Irving, TX
reply to Joe Siegler

Hi, everyone. I've been reading for a while but I haven't posted in ages.

Does anyone use a Tivo with a cablecard and the Tuning Adaptor?

I had a TiVo (actually 2 of them) in the pre-HD days and loved them. Once I went HD, I went with 2 of Time Warner's HD-DVRs. But I've about had it with shows that don't record for no apparent reason, boxes that stop responding to remote commands for minutes at a time, illogical menus, counter-intuitive remotes and boxes that time out on HD/DSV channels, all for the low, low price of $40/month (for both boxes) ON TOP of the charge for digital cable, digital plus, etc.

So... to anyone who uses a TiVo with Cablecard and DTA on Time Warner...
1. Does it work overall?
2. Does the tuning adaptor work well 99% of the time?

I realize I'd be giving up On Demand capability (speaking of illogical menus), but the TiVo would give me easy Netflix or Amazon service.



MeInDallas

join:2001-08-17
Dallas, TX

I just went "Tivo free" as of January. Had been a long time customer and user of Tivo since back to 2001. Tivo's actually used to be really great. If you can get a used Tivo HD (TCD652160) model off Ebay then it should work really good for you, but the new Premiere models are horrible. The software is so sloppy and buggy. This past year I spent loads of money on Tivo's only to end up selling them all on Ebay at a loss.

The bad thing about Tivo is they are more concerned about all the little apps or bloatware that comes on the Tivo, like Netflix and Hulu, and they arent concerned with the basic reliability of the unit. Everytime an issue comes about, they always without fail, blame the cable company, even though you have narrowed it down to the Tivo unit. Their response always seems to be "Oh it cant be the Tivo" and it gets old so fast. Even after the cable company comes out and tests everything and even goes as far as to replace all the wiring in your house.

The one major bug I had such as issue with here in the Dallas area, was that there is some sort of conflict with the Tivo software and the cable card and tuning adapter. If you ever go to the Tivocommunity website we call it the "lost channel syndrome". What happens is you will be watching TV or recording shows or both, and all of a sudden you with get a frozen screen or a "splash" of pixelation across the screen, and then it goes blank. At that point you cant tune any channels and you get a message on the Tivo that you need to contact the cable company because the channel is not authorized, or it just says "channel not found" on all the channels. The only way to fix it is to just reboot the Tivo which takes about 8 minutes. You usually end up with a bunch of partial recordings. Now this can happen every few hours, or as soon as every 5 minutes. It gets extremely annoying when trying to watch primetime TV and youre missing all your shows. Since January of 2012 Tivo acted like they had no clue why this was happening and they sent me new boxes several times, and then after a few months they just started blaming the cable over and over, and then left me out to dry. Finally around October Tivo announces they know about the issue and admits there is a problem and they are "looking into it" but theres still no fix for it. The 4 tuner Tivo's, run far far away from them and dont ever look back. One thing I hate about Tivo is they only release major updates like 2 or 3 times a year if youre lucky. Its not like a Windows PC and you get updates all the time.

Needless to say I got so sick of it and cancelled all my Tivos the end of the year. Back in November I had heard about the Ceton 4 tuner cards and built my first HTPC. Now this is what Tivo wishes it was, and is everything Tivo always wanted to be. These things work like a dream here in the Dallas area, and I never miss any of my shows, and everything records exactly like it should. You know what the best thing about building an HTPC with a Ceton card? No monthly subscription fees NONE! They work like a dream with the cable card and tuning adapter as well. Also Ceton is soon to be coming out with a new 6 tuner card. When, I dont know but it is being talked about and its in the beta stages. I really do love my HTPC with the Ceton card and the picture quality is just amazing.

I used to be such a huge fan of Tivo, but now when I hear their name or see someone talk about them, I really seriously want to go throw up after all I went thru with them. It is really a horror story, and if you live in the Dallas area, and are on Time Warner cable, all I can tell you is stay away stay away and run the other way as fast as you can. Now if you ask me about Ceton, I'll sit here and sing like a canary all day long the most beautiful music you ever heard.

I'm sure someone will come in behind me and say the exact opposite, because Tivo fans are hardcore and they hate to hear someone knock their boxes, but when I see someone about to bite the Tivo bullet, and get sucked in and about to go thru the worst horror of their lives, I really have to speak up. All I can say is run the other way and look at other options.



MeInDallas

join:2001-08-17
Dallas, TX
reply to newsmark

Oh and you can get Netflix on an HTPC



PamelaTS

join:2004-04-20
Dallas, TX
Reviews:
·Time Warner Cable
·Clearwire Wireless
·Clear Wireless
reply to newsmark

said by newsmark:

Hi, everyone. I've been reading for a while but I haven't posted in ages.

Does anyone use a Tivo with a cablecard and the Tuning Adaptor?

I had a TiVo (actually 2 of them) in the pre-HD days and loved them. Once I went HD, I went with 2 of Time Warner's HD-DVRs. But I've about had it with shows that don't record for no apparent reason, boxes that stop responding to remote commands for minutes at a time, illogical menus, counter-intuitive remotes and boxes that time out on HD/DSV channels, all for the low, low price of $40/month (for both boxes) ON TOP of the charge for digital cable, digital plus, etc.

So... to anyone who uses a TiVo with Cablecard and DTA on Time Warner...
1. Does it work overall?
2. Does the tuning adaptor work well 99% of the time?

I realize I'd be giving up On Demand capability (speaking of illogical menus), but the TiVo would give me easy Netflix or Amazon service.

Luv my TiVo Premiere's have two of them the latest 20.2.2 added more HD menu's (Season Pass Manager, History, To Do) Additions to Now Playing List include the (other TiVo Premieres list now in HD) Streaming Copy protected programs that can't be transferred.

I had a lot of tuning adapter failures, it took 7 months to get a stable signal to the Tuning Adapter and 4 devices (tuning adapters) failed. Two months stable I added the second, the tuning adapter they shipped was DOA out of the box, the one on the truck that rolled was DOA. They rushed another out while tech was here and it worked.

The only issue is occasionally switched channels don't record because they turned it off and TiVo thinks it's still on. This happens on channels that I essentially watch all the time so the tuner is already there (parked so to speak). TiVo thinking it's still tuned because a signal wasn't properly passed to it that they turned it off records nothing. This doesn't happen often but it does, and yes it is frustrating when it does. Usually on MSNBC so that program will repeat just have to change the channel and change it back.

I have two and luv them $2.50 for a cable card v what they charge for a box. Keeping my TiVo's (1 lifetime the other is a multi discounted monthly)

Pick up the Premiere at Best Buy and get the 4 year ex-warranty it's twice TiVo's and price per year lower in cost.

I have never had a TiVo box fail my first experience with TiVo was with DirecTV many years ago. When I switched to the DirecTV HD DVR it was a mess at first. It finally became a stable device the Premiere's are already stable and getting better.

BTW Yes they do 3D I have a few videos I downloaded off my DirecTV DVR's in 3D and they stream to my TiVo's just fine it's TWC and the tuning adapters that have the issue with 3D. They (TWC) want to rape you for their box lease to deliver 3D
--
---- Insanity: doing the same thing over and over again and expecting different results.
---- Albert Einstein

-- DLink DIR-825 (B1) fw2.07NA / DAP-1522 (a1) fw 1.40 {2@5ghz bridge mode} / Clear Modem series G
(Counting down to DUMP CLEAR ~ June)


MeInDallas

join:2001-08-17
Dallas, TX
reply to Joe Siegler

Are all the Motorola boxes in Dallas running Navigator now? Or are some of the older ones still running the iGuide?



chamberc
Premium
join:2008-08-05
Irving, TX

Only the 3510's and 3400m's are running Navigator. About 94% are running iGuide.



MeInDallas

join:2001-08-17
Dallas, TX
reply to Joe Siegler

OK thank you


newsmark

join:2009-04-07
Irving, TX
reply to PamelaTS

Thanks, MeinDallas and PamelaTS. I'm going to put some more thought into this before I make a change.

It seems the bigger problem is with Time Warner. Their equipment sucks, but their system doesn't play well with others.

I ran into the same sort of problem in the pre-HD days.



MeInDallas

join:2001-08-17
Dallas, TX

said by newsmark:

Thanks, MeinDallas and PamelaTS. I'm going to put some more thought into this before I make a change.

It seems the bigger problem is with Time Warner. Their equipment sucks, but their system doesn't play well with others.

I ran into the same sort of problem in the pre-HD days.

Have you tried one of these DCX3510M models yet? They are a bit hard to find, but I know the office over here in Mesquite on Gross Road has a huge stack of them. The main office over on Chenault off Buckner Blvd has them in the back, but you have to ask them to go get you one, and if you get one of the nicer ladies they will go do it. I've got 2 of them now and they run much better than the older models. It's a lot smaller as well, and has an external power supply like a laptop, and also has a 500GB hard drive. It has 640MB of memory as well which surprised me. I think they run a lot better, and I've used every model Time Warner has out there now. You might get lucky and get a new one. When I picked these up they hadnt been used before. Thats one thing I never understood about TWC. They always keep the good new stuff on the side and keep handing out the old boxes unless you ask for one of the new ones.

shawn928

join:2011-09-28
Arlington, TX
reply to Joe Siegler

Can anyone provide a proper explanation of the HD DTA (HD version of a Digital Transport Adapter)? TWC's website was rather unhelpful.

Is it (A) for tuning the current analog channels (2-76 which includes the locals channels) on digital channels (mostly in the 200-300's of the cable box lineup) on channel 3 or 4 on an analog TV (or HDMI to a digital TV)?

(B) tuning ALL digital and HD channels that you subscribe to (locals, ESPN, TNT, Syfy, HBO, Showtime, etc) on channel 3 or 4 on an analog TV OR HDMI to a digital TV? I do understand that the HD DTA does not include On Demand, Start Over, etc features.

(C) other?

The following TWC link was not very informative.
»www.timewarnercable.com/content/···tion.pdf

I went to the Arlington TWC office (on Matlock) today, and they said they did NOT have any HD DTA's in stock. She also said that she has not been told anything about "analog channels being dropped in North Texas on January 22 (next Tuesday). See following link »www.timewarnercable.com/en/resid···ers.html

I think that the Cisco DTA HD170 (»www.cisco.com/en/US/prod/collate···33_a.pdf) is at least ONE of the HD DTA's that TWC will use here in DFW.

Perhaps the date has been changed? Thoughts/comments?
Shawn



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by shawn928:

Can anyone provide a proper explanation of the HD DTA (HD version of a Digital Transport Adapter)? TWC's website was rather unhelpful.

Is it (A) for tuning the current analog channels (2-76 which includes the locals channels) on digital channels (mostly in the 200-300's of the cable box lineup) on channel 3 or 4 on an analog TV (or HDMI to a digital TV)?

(B) tuning ALL digital and HD channels that you subscribe to (locals, ESPN, TNT, Syfy, HBO, Showtime, etc) on channel 3 or 4 on an analog TV OR HDMI to a digital TV? I do understand that the HD DTA does not include On Demand, Start Over, etc features.

(C) other?

The following TWC link was not very informative.
»www.timewarnercable.com/content/···tion.pdf

I went to the Arlington TWC office (on Matlock) today, and they said they did NOT have any HD DTA's in stock. She also said that she has not been told anything about "analog channels being dropped in North Texas on January 22 (next Tuesday). See following link »www.timewarnercable.com/en/resid···ers.html

I think that the Cisco DTA HD170 (»www.cisco.com/en/US/prod/collate···33_a.pdf) is at least ONE of the HD DTA's that TWC will use here in DFW.

Perhaps the date has been changed? Thoughts/comments?
Shawn

supposedly nothing is being dropped but that they are deploying the digital adapters. I am still waiting for one to be delivered thanks to a billing issue.

But they probably don't know the term HD DTA. The customer service reps know them as digital adapters.

These will be the channels available 2-99 except for 90 possibly and the local subchannels and HD locals.

I have a feeling you need to go back to the Arlington office and ask for a digital adapter and not a HD DTA.

shawn928

join:2011-09-28
Arlington, TX

NOT that I trust the person from TWC's online chat I just spent 75 minutes with, but she said that they analogs will be dropped next week here in Arlington (probably all of North Texas).

You may be correct about HD DTA versus Digital adapters. I just wanted to use that term so that someone reading this would understand I want to know about the HD (not Std Def) version of the Digital Adapters.

Can you re-phrase your comment about "These will be the channels available 2-99 except for 90 possibly and the local subchannels and HD locals." I'm not sure if you're saying (or guessing) that the Digital Adapter (HD DTA) will only be able to tune the digital version of the "soon to be removed" analog channels.
Thanks,
Shawn