Bright House Networks - Legacy → Re: Get The Most Out Of Your Wideband Connection

said by BHNtechXpert:

Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.

said by BHNtechXpert:

Confirmed!! The SB6580 does not require a call into support to be placed into bridge mode. If you have problems let me know. I'll get the guide here updated as well.

said by QubeIt:

Could you point me in the right direction so that I can gain access to the router settings or place this modem into bridge mode? I have called their tech support line 3 times and no one seems to know what to do.

I already did a hard reset on the device and tried the default Motorola user name and password for the SBG6580 (obtained from their site »broadband.motorola.com/c ··· uide.pdf) but that was unsuccesful. My assumption is that BH has reset the Motorola factory defaults to their own.

One of the technicians I spoke to told me to do a hard reset on the device and that "factory default" user name was admin, while the password he gave me was the same exact password for my wireless SSID security. Well, that didn't work either.

said by BHNtechXpert:

If you have the surfboard d3 modem you can actually do it yourself. You have access to the modem admin console I assume based on your post above.

Login into your modem...

said by QubeIt:

My apologies. I actually don't have access to the admin console through the modem. That's what I've been trying to do through Brighthouse tech support: get the credentials so that I can get access.

If I did have access, I would probably just change the IP Address range since that's all I really want to do anyway. If it was bridged, then that would also solve the problem because I already have my previous router set up the way I need it. Either way, I need the "launch codes" (a.k.a. user name and password) for the modem itself.

Thanks for the response!!

said by Richard R:

Well I've been up and running for a while, and I'm pretty happy with everything.

The tech that came out was super nice and apparently had to come down my way all the way from north east orlando, so I thanked him again and again for that. He got everything going and did some testing on my lines and apparently I was +10db over normal acceptable ranges, so he threw a splitter or some other device on there that brought it down to normal range. So he got everything set up and put me into bridged mode because I already have a WRT-54G set up with another Linksys in the living room bridged wirelessly so I can have the components in my entertainment center (tv, western digital tv, htpc/boxee and acer easyStore) hooked up on a wired connection since they all share data between one another and it'll be faster.

So after realizing that my whole network was limited to Wireless-G, he went ahead and unbridged the modem and I got what I could online, did some tests and was running about 17-20mbps through wireless - which was about 4x as fast as before (my "turbo" maxed out around 5mbps) - Then I decided to run to Best Buy to buy a Wireless-N router that would be able to handle the higher throughput.

After getting home and unboxing, setting up and rewiring, I get into this new routers admin area only to find out that I can not bridge it wirelessly with the surfboard modem, there went $160 -- So I gotta go back to BB tomorrow and pick up a Linksys Wireless-N bridge to put in the living room while the new fancy router (Linksys E3000) is going in the office and the Motorola Surfboard modem is going back into bridged mode.

All in all I'd say I'm pretty happy, I did the 3x tests on speedtest.cfl.rr.com and averaged out to about 25mbps download and just under 5mbps upload.. so perhaps there's some traffic in my area or that +10db is more of an issue than I thought. Once I get my new network setup going I'll plugin to the new router and check my speeds, but as for now I'm happy with what I've got and am excited to see what kinda fun stuff I can get into with this blazing fast internet.

Great guide, ispgeek! Thanks for taking the time to write this up. :]

said by BHNtechXpert:

If you call them again, make sure you are speaking to your local office and they can give you that information. The National Help Desk can't give it to you however your local office can. Unfortunately I can't help you on that one.

said by QubeIt:

Finally got someone that knew where to look to gain access to the Motorola modem. He gave me the user name and password and all is right with the world now.

Thanks again!!

said by steelingbox:

What exactly would a gigabit lan card do for anyone that a 10/100 card cant do? i mean really the service that BHN is providing is not even half of the maximum throughput of a 10/100 ethernet card. This is pure FUD dude! Even if someone put a gigabit card in their machine, does the supplied modem have a gigabit port on it? Or is the rest of the users network gigabit? If not that new gigabit card is worthless!

said by Pravus:

I am locked out of disabling the wireless. It wont letme.

said by Pravus:

It is the SBG6580 but nevermind, it just started working. No good reason my router pulled a public ip. Thanks.

said by steelingbox:

I didnt mention in my post that I did or didnt have Lightning installed so not sure where your going with that. I was just pointing out that any 10/100 ethernet card is more than capable of handling the bandwidth provided from Lightning service. If theres a case where this isnt true im willing to bet that its either a software issue, crappy driver, or a computer that is either old or has its resources taxed. I have a crappy intellinet 10/100 network card in an old P4 system, payed $10.00 for it, and it has no problem handling speeds much greater than the Lightning service is providing. Dont get me wrong im not trying to pick a fight here, just pointing out that getting a gigabit card is quite silly unless the rest of the network is gigabit.