said by bodysurf:
OTOH, I had Cyberonic back when they provided static IPs from UUNet (I'd guess around 2003 until 2010) and had good luck when them. I wasn't too happy at first when they switched from bridged UUNet to PPPoE Covad but it ended up being ok in the long run. Their service was nearly flawless and the few times I had a problem, they answered the phones promptly and fixed the problem fast.
Don't get them if you want a mail server, Usenet, webserver, DNS, etc. At the time, all I wanted was an unfettered/filtered pipe to the Internet with multiple static IPs and at this time, they were hard to beat. They did that, I was pleased with their service and you won't find any complaining about their service from me.
The only reason I dumped them is I was only getting about 4Mb down and 768Kb up for $66/month with 5+1 static IPs. AT&T U-Verse came to my neighborhood and provided 12Mb down and 1.2K up for $60/month with the same 5+1 statics. And, BTW, AT&T U-Verse internet has been great too.
Cyberonic was OK when it was a MCI reseller. No better deal around at the time. They were responsive. However, that idyllic period was very short-lived; i.e., about two years, up until MCI exploded. Since then, they have been total crap.
Their service since COVAD has been on a steady downhill slide. Also, if your ILEC happens to be AT&T, that is even worse. AT&T screws with COVAD resellers by stealing lines, refusing to attend "vendor meet" appointments, failing to respond in a timely manner, or to upgrade and/or maintain equipment, etc.. After switching to COVAD PPPoE, Cyberonic went straight to HELL just like I said they did, and you as much acknowledged.
Price, customer service that is responsive, or better yet, unneeded, and included auxiliary services are the primary reasons to stick with a service provider. Cyberonic FAILS on all counts. As you seem to agree, since you dropped them for better, cheaper service as well!
I had them from the time DirecTV ADSL went tits up, right up to two years ago. The 6Mb/768K (4Mb/520K actual) service I was paying for steadily degraded; sometimes gradually, sometimes abruptly, but inexorably, and finally, down to intermittent 512K/128K, at the same price point. Fuck Cyberonic, and the tired old fleabag (AT&T/COVAD) they rode in on.