said by aec22 :
As far as the yahoo password, it has created many problems. You may not see it in the support record because it rarely gets fixed. The customers either learns to live with the long latency times, dont know any better, or do like you have and go to cable. This problem may now be resolved with the separation of the email and system login passwords but for people that are having latency problems its still worth checking. Check the yahoo profile and enter the new system password in the modem. Do you know of a method of getting the new system password short of calling support? Will AT&T be proactive for a change and mail the new password and instructions as part of the monthly bill or generate an email to all users with the password and instructions on changing it?
I don't know how latency is involved in properly using your username/password, unless you are talking about the latency that it may take some to figure out how to do it.
As for customer notification, AT&T sent out an email a couple of months ago detailing the new password change/reset procedure:
said by AT&T :Important Change to Password Reset Process
Dear AT&T High Speed Internet member:
As part of ongoing service enhancements to provide you
with a better Internet experience, we have changed the
process for resetting your account password, making it
simpler and more convenient.
This email is for information purposes only. No action
is required at this time.
What's Changing?
You have two passwords that you use with your AT&T
High Speed Internet service:
1) Your primary account password used to access your
email, att.net home page, and account management features.
2) Your DSL network password used by your modem/gateway
to connect to the DSL network.
Previously, both passwords were required to match. If you
changed your primary account password you also had to change
the network password on your modem/gateway, or else your
Internet service would be disrupted until the network
password was changed on the modem/gateway.
To make it easier for you to update your account password
and avoid confusion or connectivity issues, we have improved
the process so that you no longer need to reset your DSL
network password when you change your primary account
password. You will be able to change your account or email
password at any time, and as often as you like, without
changing your network password by visiting our Online Help
site at »
www.att.net/AccountPasswordResetWhat do I need to do?
Although no action is necessary at this time, it is important
for you to take note of this change.
If you wish to change your DSL network password at any time
in the future, you can get more information by visiting our
Online Help site at »
www.att.net/NetworkPasswordReset.
We hope that this change will offer you more convenience and
that you continue to enjoy your AT&T High Speed Internet
service.
Thank you for using AT&T!
Sincerely,
Your AT&T High Speed Internet Customer Care Team
PLEASE DO NOT REPLY TO THIS MESSAGE VIA EMAIL
The address is automated, unattended, and cannot help with
questions or requests.
_________________________________________________
(c) 2010 AT&T Intellectual Property. All rights reserved. AT&T
and the AT&T logo are trademarks of AT&T Intellectual Property.
They also sent out multiple emails two years ago warning about the ATT/Yahoo migration:
said by AT&T :Coming Soon! A New Home for Your
AT&T Internet Service
Dear AT&T Internet Service Member:
Get ready for a great new Internet experience! A fresh new AT&T home
page, powered by Yahoo!, will be available to you soon to make your
online experience better than ever!
Make Yourself at Home
With the new home page at att.net, not only will you have a brand new
look for your Internet service, you'll also be getting more exciting
options with a world of content choices right at your fingertips and
enhanced features in addition to the ones you have now!
*A Fully Customizable Home Page: Make your Internet experience all
your own with many new personalization options. You'll be able to add,
remove, and move content quickly and simply with drag and drop
capability. And new home page themes are available for a personalized
look. You'll even be able to create and customize new pages!
*Exciting Content Choices: You'll be able to select from a wide range
of sources for News, Sports, Finance, Entertainment and more--including
popular choices such as Yahoo Finance.
*New Webmail with Expanded Storage: You'll get the newest version of
AT&T Webmail with UNLIMITED storage for each of your primary and sub-
account IDs!
*AT&T Software Center: With direct access from the home page and easy-
to-use icons, the AT&T Software Center will provide you with quick
downloads of the most recent versions of Instant Messenger, security
software, and more.
What's not Changing!
Rest assured, your email ID(s) wont change, and youll continue to
enjoy the same great service youve come to expect - only with an
enhanced on-line experience! Your email messages, important webmail
settings and address book contacts will move with you to the new home
page and there will be no changes to your Internet access or pricing
due to these updates.
Next Steps
No Action is required at this time. More information & instructions
will be provided when the new home page is available to you. But if
youd like to see a preview of the new home page or get more
information, please review the FAQs available at
»
support.att.net/newhome/Thank you for choosing AT&T - Your world. Delivered. We look forward
to serving your Internet needs for many years to come and hope youll
enjoy all the improvements!
Sincerely,
Your AT&T Internet Service Customer Care Team
_________________________________________________
Please do not reply to this message via e-mail. This address is
automated, unattended, and cannot help with questions or requests.
(c) 2008 AT&T Intellectual Property. All Rights Reserved. AT&T the AT&T
logo, and all other AT&T marks contained herein are trademarks of AT&T
Intellectual Property and/or affiliated companies.