US Telco Support > AT&T > AT&T Southeast > [Speed Problem] AT&T DSL speed drops every night

[Speed Problem] AT&T DSL speed drops every night

6 MBPS is no longer worth having since the new RETHINK POSSIBLE is to slow speeds down thus the reason I went from 6 mbps back to 3 mbps as why pay for a service you are not getting ?

In those areas where you just can't seem to reach 6MB/s it might be worth dropping down to 3MB/s, provided you are sure everything is working as it should. If you are happy paying for 6.0 and consistently get between 3 and 6, thats cool. But if I consistently get closer to 3 than 6, I'd drop my service down to 3.

As to the OP: Were you getting consistent speeds during the day, and suddenly it started dropping at night? If you were getting good speeds all day long with the 3MB/s package I don't see why you wouldn't get at least THAT speed even during the slow period at night with 6MB/s.

Check your stats from inside your house, and then from the NID outside and see if there is a big difference. If you have good stats from the NID and stats from the jack suck, you know about where your problem is.

Kelly

T_Flight
Its just a AT&T SOUTHEAST ISSUE RELATED TO 6MBPS SERVICE.

kbrady1979
I was getting 6.5 untill recently had service since 2004 when first offered sine AT&T RETHINK POSSIBLE THEY SCREWED THE SOUTHEAST CUSTOMERS.
I NOW WAS GETTING 5.05 so I dropped back to 3.0 full all the time like I used to get on my old 6mbps service no slow down never.
I wish AT&T never took over as they made a huge mess.
No connections problem enclosed is my stats.
7000 feet from the CO 24 gauge copper underground cable with no fiber in my crossbox.

ADSL Line State: Up
ADSL Startup Attempts: 2
ADSL Modulation: ADSL2+
ADSL Data Path: Fast
CO vendor: BDCM
Power Management State L0
Datapump Version: DSP 7.5.2.202, HAL 7.5.2.1

Downstream Upstream
---------- ----------
SNR Margin: 12.40 16.10 dB
Line Attenuation: 41.10 24.10 dB
Output Power: 18.80 - 2.07 dBm
Errored Seconds: 366 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 404 2
Data Rate: 8124 511
INP 0.000 0.000

atucRevisionNum 2 ATU-C Vendor ID BDCM
TrainedPath Fast TrainedMode ADSL2+
Downstream Upstream
----------------------------------------
Interlv delay 1 1
LowestTone 35 7
HighestTone 359 30
TonesExcited 319 24

NetRate 8126 511
AggrRate 8141 527
TotalRate 8140 528
LineRate 8784 592
ATTNDR 11000 1505

ACTATP 188 -20
ACTPSD -367 -375
HLINSC 3237
Estimated loop length: 12338 feet (bridge tap)
Framing Mode: 0 - (FULL OVERHEAD WITH SYNC)
TPS-TC Encoding ATM

ATM port status : Up
Rx data rate (bps) : 8124
Tx data rate (bps) : 511

ATM Virtual Circuits:

VCC # Type VPI VCI Encapsulation
----- ---- --- ----- --------------------------
2 PVC 8 35 PPP over ATM (VC-muxed)

reply to CheckOutTime
I am on BellSouth (ATT) and I have the same problem. I am on the second level DSL, Ultra I think, & have no problem when I start Netfix, but after 30 to 40 minutes I get the notice that my network speed has slowed & it starts that buffer but never completes.
If I close out IE then start Netflix again it does fine for about 30 minutes then "Network Speed slows again.

reply to CheckOutTime
AT&T no longer cares about DSL customers the way they used to or the way Bell South did. The TOP priority at AT&T is fixing the problems with IPhone wireless services, then fixing other wireless service problems, then comes fixing the UVerse mess, then comes mandated public utility service requirements for POTS, and then comes DSL. We should have been upgraded in Warner Robins, GA years ago with a larger 6.0 DSL service area. AT&T is satisfied with investing as little as possible, because Cox Cable has made so many unhappy customers, that low grade DSL can seem like a great value. If Cox Cable and the other cable companies in Middle Georgia competently deploy DOCSIS 3.0, AT&T is going to have lost a large percentage of their customers by 2020.

I checked mine again yesterday. During the day there is no problem, but late evening starting about 7:30 the speed drops enough to cut off Netflix. This happens most every evening & night I have Netflix on.
I suspect it is just a system overload & the old Bell South system has not been updated.
I really don't have a choice since I am not on Cable.

reply to CheckOutTime
My speed also has been dropping every day (for almost a week now) from about 3-4PM until Midnight. I have had 6 meg service for 3+ years and this is the first time my bandwidth has been anywhere near this low. From about 5PM til 12AM it is below 2Mbps, sometimes as low as 1Mbps. The system has been checked to the DSLAM by a tech, with normal sync and S/Ns higher than 20 db. Attn is under 31 db on both, with power levels of 19 and -1.3dbm. He says I have no problems locally. When I contact AT&T about the apparent network conjestion problem, they try to blame it on my 2Wire modem (3 weeks old- recently replaced) or firewalls on my computers, as well as other unlikely things considering the time line of this scenario. I even escalated the problem 2 levels, still with denials of possible network conjestion. I switched from Mediacom cable 3 years ago to get away from periodic slowdowns (local there) and I'm now at a loss as to what other steps with AT&T might be productive. If this is the new Bellsouth, I might as well switch back to cable. At least the peak speeds are higher and I'll get a steep discount for a year.

reply to CheckOutTime
Same problem here in SC at night. Had rock solid 6meg DSL for a long time till the Uverse stuff rolled in and now my connection seems to slow every night. Netflix will have to rebuffer during shows sometimes. Getting pretty sick of it but I've got nowhere to go but damn Charter.

I also called ATT Support & was told basically the same thing as
glhorn.
Even though Bell South is now under the ATT umbrella, I notice my server is in Jackson, TN probably around 50 miles as the crow flies.
My daughter just got on U verse & the tech told me they were putting all their effort in it at this time. Probably not concerned with the old Bell South system.

reply to CheckOutTime
I'm getting the same night-time slowdowns reported by others here. My normally rock-solid 6mb service is running 1-2mb after 10pm. AT&T has really crapped up what used to be great Bellsouth DSL service.

I still have the same problems also. Every night Netflix stops, re buffers, but speed is so slow it never starts again.
I talked with an ATT tech again last night, even mentioning some of the comments on this board, but they tell me there is not a problem.
I think ATT just took on too much when they took over the Bell South system & are overwhelmed.

I may as well go back to Dial Up for what I am getting.

Very poor service..

reply to CheckOutTime
Same here in Florida, 772 area code. Was getting great speeds up to 6Mbits/sec then things went down hill in the past month. This week, connection speeds routinely drop below 1Mbits/Sec with occasional disconnects all together. I have grown tired of someone in the Philippines(?) tell me that the problem could be my surge suppressor, because after all, it's not their system.

reply to CheckOutTime
Well, it looks like this is a pattern for the entire Southeastern US at least, if not beyond! I consistently get above 5 Mb from around 1 AM to around 4 PM each day. The decline starts around 4 PM, dropping to less than 1 Mb by around 8 or 9 PM, and then rises slowly back to something above 5 Mb by midnight or 1 AM.

I am 14 hops from the Speakeasy test server and 15 from the Speedtest.net test server. Response times do increase slightly during the slowdown, but generally stay below 50ms for all the hops and below 30ms for most of them. This is almost certainly the result of some kind of traffic shaping scenario, with home DSL getting a very low priority. I believe AT&T would be better served to admit that there are bandwidth problems and tell the consumer what their plans are to alleviate them.

I've made several calls over the last week. A technician has been on site and nothing has changed. I was told tonight that everything had been done that could be done.

In my community, Charter Cable is offering a special of "up to 16 Mb" for $29.95/month for 6 months. It's looking like I'm going to have to try it. I am confident that it could not be any worse than what I have now.

reply to CheckOutTime
Update: Problem persists and with no hope in site have dropped my AT&T DSL dry line. Customer retention would not offer me a 768 dry line for under 29.95 for backup use (I offered 19.95- the price a short time ago). Mediacom cable at this time is much faster and more consistant, and 19.95/mo for a year. Wake up AT&T, my wireless will be next. My recent speed rest results:»/testhistory/583599/33ad2

reply to CheckOutTime
I had a reliable 6.0 service until I dropped my land line and had DSL Direct installed a month ago. Now I get fast speeds (5.7 - 5.8) during the day and slow (.7 - 1.5) speeds at night. After 8 support calls and 4 service visits to replace modem, rewire outside jack - twice, run new line from street, connect directly to PC (all at my urging that it was a congestion issue in the ATT network - I had reliable service with the same setup for two years), I was told to just call and request that my account be changed to 3 Meg. Don't bother calling tech support at night unless you're OK talking to someone in India who will insist that you go through over an hour of their troubleshooting scripts to no avail. IT IS A PROBLEM WITH AT&T's NETWORK and ATT will not admit it. They simply do not care. Repair techs will do whatever it takes to convince you that they have found the problem, then move on to the next call (all during the day when the speed if fine anyway). Our only other choice here in N. AL is Charter cable, which, believe it or not, has even worse customer service than ATT. All we can do is wait for alternative in the future.

I started having the same problems about a week ago. My speed drops to about half in the evening and then slowly ramps up until I have full speed again around midnight. Same thing happens the next day.

reply to CheckOutTime
I just wanted to describe my situation and that it was resolved today when AT&T sent out a technician. My DSL connection degraded daily between 6 and 6:30PM and would come back up at around 6:45A the next day. To cut to the quick the technician immediately noticed a bad signal at the box before going into the house (BTW, this was during my "good connection time"). He left my house and said he was going to an area switch box. When he came back he told me that he switched me to "a new pair"; what I was connected to was old and he suspected the "digital card was bad".

I hope this is helpful to someone experiencing similar events.