US Telco Support > Verizon > Verizon Online DSL > [connectivity] DSL was bad, new modem has new problems

reply to GaaMoo

Re: [connectivity] DSL was bad, new modem has new problems

This is what just happened:

1. Got disconnected from the internet. WebGUI would not load though I was still connected to the router.

2. Looked at modem/router, noticed internet light was the only one off, so I checked my phone like you said. I called my cellphone and heard static popping noises; I never heard those before.

3. Eventually internet light came back on but WebGUI still would not load so I turned it off and on. It rebooted with good margins but PPPoE would not connect. After another reboot, it works fine again.

So there is apparently noise on the line, but the PPP works poorly anyway. I don't think the DSL link has gone down at all, maybe once in the last 2 weeks. I never noticed any static while the internet was working.

Every problem possible seems to happen on my line. The margin can be as low as 4.8 on the downstream, upstream never changes. I have to put it in bridge mode and use my old router, but the DSL sync isn't reliable either. Ugh...

reply to GaaMoo
If you're hearing static or noise on the line when the DSL is not working correctly, that needs to be solved. At times I've seen DSL lines maintain sync under large amount of noise on the line but prevent data from being transferred over the line due to the constant noise. The next time you start to have issues and hear noise on the line, call Verizon Voice Repair from your cell phone and have them check your line out with an MLT Test. If the problem still exists by then, they should be able to find it if it's an issue with their wiring.

As for the failure to establish PPPoE after reboot, I've seen that happen on older equipment too (talking about equipment from the days of Wireless B and Westell 2200s/WireSpeed modems.) and normally waiting a few minutes allows it to connect. It's more than likely something with the RADIUS servers on Verizon's end.