hga
join:2008-05-09
Joplin, MO Reviews:
 ·AT&T Southwest
| In some ways it's not all that surprising: WV was the only non-ex-GTE property that Frontier acquired. In the ex-GTE ones there were essentially no mandatory changes, the same people are running the same systems (billing, repair, operations, etc.), they've just switched reporting to new higher level managers. In those properties the drama level was low, they've been e.g. focused building DSLAMs in areas where Verizon ran fiber but didn't light it.
The Frontier people found that quite mystifying but it speaks of Verizon's general neglect of their non-FiOS business and these areas. Frontier expects to have quite a few new HSI customers by year's end, having bought and received a lot of the equipment needed before the official cutover.
WV was the special case, a part of the true, old and original Verizon, essentially what Fairpoint bought. But as we can see, Frontier did a Maximum Effort in that state and all in all seems to have succeeded.
From deciding in just over a week that the network was in such poor shape that they had to declare an emergency, making these guys work 70 hours a week for 2 hot summer months (sometimes fixing damage from copper thieves) to a major effort to build and get running a new billing system (I know that a lot of work went into that). The low level of problems reported indicates the latter was as successful as any IT project like this is likely to be. |
