US Cable Support > Earthlink Cable > Switching to Earthlink a good idea?

Switching to Earthlink a good idea?

First off, the Earthlink cable service that you get will be the same speed as Roadrunner is in your area. So if RR is set at 10 megs down in your area, this is what you will see using Earthlink.

Secondly, just call your local Time Warner office to set up the Earthlink install. You should also get the $29.95 a month for 6 month intro deal. Make sure that this is included. Time Warner handles all the billing for Earthlink.

You don't want FIOS ?

As far as making a mess of your home ? I doubt that this will happen.

I have yet to call customer service for anything. So I can't answer that for you.

We have been with EL since early June and I am pleased with the service, but we also are trying to save some $$$ , so after the 6 month deal is done we are canceling Time Warner cable TV and Earthlink in my name and my wife is going to subscribe to Time Warner Cable and Roadrunner in her name to get the one of the deals found here...

»www.roadrunneroffers.com/

Sounds good, but if I order the install via Earthlink's website, should I expect to have to call TW as well? Also, how do I find out my local TW office's phone number?

I don't want FiOS because I don't want Verizon. Regardless of their "best customer service" awards, they're service and support around here is lackluster and I've heard too many stories of people having their lawns or walls ruined by Verizon subcontractors.

reply to revo8778
In my area, installs for Earthlink are done by Time Warner. For installations purposes, it is the same as ordering RoadRunner from TW.

reply to revo8778
As it was with my order years ago... you order through earthlink. They forward the order to TW who then calls you to setup the install. While TW runs the network, Earthlink still has things they have to enter into their systems and setup as well -- all the "value add" services (email, web, dialup, etc.)

Look...just call the local TW office. They will handle it. I did that back in June and was switched immediately to Earthlink. I did already have Roadrunner. But it doesn't matter. Time Warner handles everything because of their agreement with Earthlink. They will give you the 6 month discount and they will set up the install since one of their trucks comes out anyway. Earthlink will send you your user name and password in the US Mail, or if you wait a day for everything to migrate through their system you can then call EL support (not TW support) and get your user name and password. Done deal.

reply to revo8778
TWC handles the connection and billing. Earthlink handles the IP address and email service.

Main reason to switch to Earthlink is to not get charged for not having TV service with TWC.

reply to revo8778
In NYC area you can get a promo of either Earthlink or RR, standard 10mgs, $33 a month for 12 months. You do not need to have cable for this price. One time equipment deposit of $25 and $40.95 install fee. Other options are to sign up online for a retail offer of RR, $34.95 12 months with free install.

Yes, check this site for RR offers.

»www.roadrunneroffers.com/

reply to revo8778
I have no complaints. I like it because it is cheaper and is essentially the same thing. My provider is Bright House (FL) however it still goes over the same Roadrunner network.

The only time I ever really had to deal with Earthlink was during the initial setup. Other than that it seems most things are handled by the cable provider. Your cable provider is responsible for the actual install. Earthlink pretty much handles email. In theory Earthlink is your ISP but everything is still going over roadrunner.

Expect some possible hassle with setup. Sometimes the reps from the cable company aren't used to handling Earthlink orders. Some report major issues with conflicting information during the order process while others report no problems at all.

reply to revo8778
I'm with RoadRunner(Turbo 15/2 $58.99 per month))and planning to switch to EL.
They offer same speed for $39.99 for six month.
What is the best procedure to switch?

Should I call TW office or call EL?
I do not want any down time, like to keep this modem
from TW, don't want to have any tech come out to my place.
I read that TW may offer me some promotional rate if I call
them.
If I just go ahead and switch to EL, I save $20 for six months.

Thanks

I'd say call EL, but others say you can do it by calling TW directly.

reply to subzero_04
TW-Brighthouse will drag its feet switching you....Let EL handle it .
I wouldn't contact TW-BH at all.
I am in the process of doing it myself... it has been a pain dealing with TW-BH:
First when I called TW-BH to see what was the hang up .. to see why the delay in switching; they (she) told me "We do not handle EL anymore!".
Then I had to call EL several times and each time I end up with someone overseas and had problems communicating... Finally I got someone I could converse with; and I told him about the situation - so he called TW-BH (conf. 3 ways)... and when he told her to set up EL for me and gave her my Ph #., her first reaction was :" but he is with RR"... at which point I spoke and said I want to switch to EL ... she finally said she will do it right away: it has been 10hrs since then and I am still waiting for the switch....
Frankly I don't know what to do at this point, if they don't switch me... I hate to go to ATT for DSL (because I don't like that CO); and there is no Verizon around.
Any suggestions?

A couple of friends of mine did the switch some time last year.
They called EL, EL pulled their TW accounts,(I'm not sure how they did that)set up EL account, re-booted modem, put them back online in less than an hour.
Of of them, he was too far from CO, Comcast was the only choice. EL did not even provision Comcast in his area back then.
Them TW took over Comcast.
One day,he checked EL site and made the switch.
Like Beware u mentioned, it all depends on who you deal with,
both on TW and EL side.
Closing TW account completely and open new EL account may work, but there may be an issue to avoid EL's set up fee.
Dealing with CSR and tech support became major
headaches since they are outsourced.
I'm looking at my own options myself other than TW/RR

reply to revo8778
I did the switch yesterday.
Called TW first to see if I get any promo discount rate mentioning canceling the account. Did not get any.
I told her I'd call back. She sounded a little rude.

I called EL next. CRS was friendly and immediately set up my new EL account. Put me on hold for a while to get hold of TW tech. Waited for about 30 min and TW tech verified this and that with me and told me that in 15 min, I'm online with EL IP.
Re-booted my modem and router, checked my speed, it was done. I'm glad that this process went smoothly.

Beware u, is your switch done? If not, I wonder what's taking them so long.

Oops, it wasn't a reply to revo8778.
I'd better learn how to post. My own update. Sorry.

reply to subzero_04

reply to revo8778
If you do go with EL DO NOT use their email. If you do and want to cancel the service you will lose the email address. Then EL will want you to pay $3.95 per month to hold the address. Also EL has lots of DNS issues in the FL market. Their DNS servers go down alot. The service is over the TW-Brighthouse lines but the IP address and ISP service is from EL.

reply to revo8778
You can get FiOS and you "DO NOT WANT" it ?

Are you on drugs?

Wanna trade houses? I'll gladly swap my shitty AT&T/Time Warner Cable market for a Verizon FiOS market.