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knighthawktf

@clearwire-wmx.net
reply to jade

Re: Attention CLEAR - You're about to lose a ton of customers

Another Atlanta area customer here.
Like many here too have been hit with this cap thing pathetic 70kbs in my case is the cap has been since like monday, I called yesterday and after over an hour on the phone accomplished jack sh1t. Wish I'd checked here first as all I learned was what was here, actually that's not true as one of the posted stated there is more info here then most customer support people seem to know (or willing to say), though the two I spoke with confirmed alot of what is here after digging and digging and prying it out of them both.

OMG what is big deal in admitting the NMS system, when I call saying hey looks like your capping me... don't blow smoke up my a_s for 20minutes and make me drive you kicking and scream to fact I know better then you apparently what's going on by just looking at my modem and traffic logs and I don't work for clear, let alone tech support. Just say yeah, you are being capped sir you downloaded more then 10g last night. That way I can react to that instead of wasting everyone's time talking about my fk'ing modem for the umpteenth time for 25 minutes.

I noticed back in September a month I did like 200gig in the start of this but didn't look into it further cause back then it seemed like the cap was about 140kbs and it seemed to happen during more peek hours. Figured the towers were just overloaded and we were all paired down, not happy but about to go away for 3week so didn't worry about it at the time. I get back a couple days and now it's 70kbs.. f that.

I will be leaving clear after this month, they billed me on the 14th. Between the general speed issues I've had anyway, the tracert issue (resolved), ping issues, tower issues, the modem issues, and now this... haha you gotta be kidding me I'm a month to month, I'd be an idiot to stick around.

Caps are BS, though I probably would not leave over 225-300mo. That said, their implementation of NMS is a complete fail. I really can't believe how badly they've screwed that up and that they are so screwed up that they can't or have not adjusted the system over the last several weeks based on customer feedback - or better at least temp disabled it till they got their act together.

I'm headed back to Comcast , that is what frustrates me almost more. *sigh*


AngelComa

join:2009-11-23
Visalia, CA
reply to jade
I envy those that can just get another service. Clear is the only service and they aren't even suppose to 'service me' . I'm 5.8 miles from the tower.

Might get an external antenna and see if it fixes ping.


bn1221

join:2009-04-29
Cortland, NY
Reviews:
·TowerStream
reply to redxii
1 Mbit would be OK even for Netflix. I can stream Netflix better on my 3G VZ stick than I can on Clear. When I have 768Kbit RR lite that streamed Netflix better than Clear, even though on speedtest I was getting 2Mbits down on Clear 4G.

I wonder rif the Sprint 4G is capped/throttled.

alfnoid
Premium,MVM
join:2002-02-18
said by bn1221:

I wonder rif the Sprint 4G is capped/throttled.
There have not been complaints of that...only clear.
In fact some people have both and are saying their clear is capped and sprint isn't.
You need a 2 year contract with sprint from what I have read though. If they had a month to month option I think most people (not in a clear contract) would have jumped over there already.

bn1221

join:2009-04-29
Cortland, NY
I have a 30 day trial of Sprint 3g/4g. I use a VZ Mifi for work and for the same cost wanted to swap to Sprint. Less coverage but if I am in a Clear city the 4G is nice. I may send it back though and just stick with VZ
Expand your moderator at work

sven_kirk3

join:2002-07-23
Lithia Springs, GA
reply to AngelComa

Re: Attention CLEAR - You're about to lose a ton of customers

I was in the same boat as for being out of the service area. No other service, other than Comcast. And I didn't like their internet only prices.

The pings suck with Clear, regardless of antenna strength, from what I've read on other users reviews on this site.

What plan are you on? I had the 1.5 Meg plan and my speeds varied from 0.5M to 2.5M.

AT&T just came into my neighborhood a few weeks ago and I signed up with them

AngelComa

join:2009-11-23
Visalia, CA
I have their 3 megs down plan. I wish ATT came here, I would drop it and go with them in a heartbeat. Not a ATT loyalist, but I have used their 3meg down at a friends house and its very solid. We watched a few HD shows and it didn't buffer, even when he was playing online games in the other room.


JockoJ

@clearwire-wmx.net
reply to bn1221
IMO Sprint 4G is throttled. In my office, I get 7-8m down, 1m up with my 4/5 bars on my Clear modem and about the same on my Clear USB modem. With my Epic on 4g, I get 3.4m and very inconsistent upload speeds, anywhere from 300k - 1m.

alfnoid
Premium,MVM
join:2002-02-18
said by JockoJ :

IMO Sprint 4G is throttled. In my office, I get 7-8m down, 1m up with my 4/5 bars on my Clear modem and about the same on my Clear USB modem. With my Epic on 4g, I get 3.4m and very inconsistent upload speeds, anywhere from 300k - 1m.
That could be the antenna on the epic or similar reception issue with different hardware.
You are not throttled if you are seeing 3+ mbps.

xenophon

join:2007-09-17
said by alfnoid:

said by JockoJ :

IMO Sprint 4G is throttled. In my office, I get 7-8m down, 1m up with my 4/5 bars on my Clear modem and about the same on my Clear USB modem. With my Epic on 4g, I get 3.4m and very inconsistent upload speeds, anywhere from 300k - 1m.
That could be the antenna on the epic or similar reception issue with different hardware.
You are not throttled if you are seeing 3+ mbps.
Phone testing is very sporadic for me. The android test apps often don't work well and I use speakeasy.net/speedtest on my EVO. One test may show 1Mbps while another says 6Mbps in same spot/time.

I've seen up to 10Mbps on my EVO but it's not typically the same as my home Clear cable modem, which has better antennas. Also, the phone could have a bottleneck with other things going on, especially in Android world.

kram1984j

join:2009-12-06
said by xenophon:

I've seen up to 10Mbps on my EVO but it's not typically the same as my home Clear cable modem, which has better antennas. Also, the phone could have a bottleneck with other things going on, especially in Android world.
OTH, Sprint 3G appears throttled or just really really bogged down (at least where I use it.). Used to get >1mbps nearly everywhere for several years (touch pro / touch pro 2) all the way up until about a month after I got the evo. But if I'm on 3G on my evo it's usually only 50kbps down.

dellis

join:2002-09-22
Des Plaines, IL
@kram1984j

That is because you are in an area where everyone is using their 3G (Don't forget it isn't just for data, but for voice too) In general 3G kinda sucks for data.

the_intern4

join:2010-08-09
Salt Lake City, UT
reply to jade
I have not been at my second home where I have replaced my wired internet connection with Clear for about a week and a half. Zero data has been consumed. I come back, run a speed test and am sitting at 1.5 megs max. When I first got my service about 2 months ago, I was averaging about 8 Megs down.

I will call Clear tomorrow and if they can't figure out their traffic management system then they will no longer be the ones earning my system. What an incompetent company. I was happy to drop Comcast - I was tired of paying through the roof for an internet connection at a second residence so I was excited when Clear came along, offering me a full signal and fast speeds for a reasonable price. I guess it was too good to be true.

kram1984j

join:2009-12-06

4 edits
reply to dellis
said by dellis:

@kram1984j

That is because you are in an area where everyone is using their 3G (Don't forget it isn't just for data, but for voice too) In general 3G kinda sucks for data.
That may be but it wasn't a slow drop it was fairly instant drop from 1mbps+ always (better towers/areas easily were above 2mbps and it was VERY uncommon to find below 1mbps anywhere as long as you had good reception, >3"bars" -- With good reception it was EASY to stream HQ Hulu over Sprint 3G) and then it changed to 50kbps almost always, starting right around June/July a few weeks after I got the evo. I wouldn't think there'd be "that many"(~10-20X all previous usage?) evos being tethered and there are TONS of WM sprint tetherers that use 5-10GB+ every month.

Also, not sure what you mean by saying 3G's also for voice.... whenever the phone makes a call it switches to 1x, as did my TP2 and my TP before that. EvDO = Evolution Data-Only. The phones will sit on 3G/EvDO to monitor for calls while in idle, but once you answer the phone it will go to 1X for the call. That's why CDMA phones can't use voice and data at the same time (they technically could, but it would require Two radios).

I believe I have seen mentioned on some blog(s) rumors of Sprint temporarily moving the evdo bandwidth allocation at some towers in "4G" cities over to the wimax as a stopgap until Clear can add more backhaul to the towers for the way overloaded wimax, but I don't know if there's any truth to those rumors. It would make sense to me probably because they're marketing the 4G and they'd have more rep to lose from 50kbps "4g" than from their 3G running slowly which would only really affect their minimal numbers of broadband laptop card customers and the tetherers, as well as maybe people who use the couple other data-hungry 3G phones they have like the TP2.


knighthawktf

@clearwire-wmx.net
Sprint may or may not be managing there end, but if they are they are managing with a different system entirely.


Clever_Proxy
Premium
join:2004-05-14
Villa Park, IL
reply to jade
I finally got hit with the throttle monster!



I did 8GB of uploading in one day. After I did that, my connection has never gone above 1.5 Mbps downloading.

Been like this for a week now.

jkeelsnc

join:2008-08-22
Greensboro, NC
reply to jade
Actually, they should consider another possibility as well. My AT&T line kept giving me problems so i switched to TWC (which is not great either). I considered clear as a possibility. But then I decided not to go with clear due to the things I had been hearing about throttled connections to really low speeds, etc. So, clear consider that you lost the opportunity to do business with me because of your policies. People do find out and then walk the other way.

hardly
Premium
join:2004-02-10
USA
+1


dkraft

@bankersx.com
reply to Clever_Proxy
Oh, CRAP.

Now I realize that's what happened here too.

I uploaded some images from my Android and ever since the throttle kicks in and I cant stream a single hulu.

Bastards.


dkraft

@bankersx.com
reply to AngelComa
I assure you that will not fix the ping. I have 5 bars at 20DB signal and have never seen lower than 85ms, typically 112-130ms.

AngelComa

join:2009-11-23
Visalia, CA
reply to jade
I would not mind constant ping in that area, as long as jitter is 0.

Can a few people here post some pingtest.net results? At least someone that gets 5 bars.

Trappin

join:2010-10-22
Chico, CA

1 edit
said by AngelComa:

post some pingtest.net results? At least someone that gets 5 bars.
Just built a corner reflector this morning and have been seeing results like this all through the day and night. I'm on the low cost data plan - have yet to figure out what type modem it is but its definitely not one of the newer generation models. Chico to SF and LA

5 bars.





C:\Documents and Settings\Owner>tracert www.google.com

Tracing route to www.l.google.com [66.102.7.99]
over a maximum of 30 hops:

1 46 ms 27 ms 20 ms 66-233-76-2.chc.clearwire-dns.net [66.233.76.2]

2 35 ms 41 ms 27 ms 66-52-77-229.stkn.mdsg-pacwest.com [66.52.77.229]
3 * * * Request timed out.
4 40 ms 35 ms 34 ms 66-52-0-166.stkn.mdsg-pacwest.com [66.52.0.166]

5 29 ms 41 ms 34 ms gi1-15.ccr01.lax04.atlas.cogentco.com [38.99.205.85]
6 35 ms 27 ms 34 ms te0-2-0-7.mpd22.lax01.atlas.cogentco.com [154.54.2.237]
7 50 ms 27 ms 34 ms te2-8.mpd01.lax05.atlas.cogentco.com [154.54.30.186]
8 43 ms 96 ms 48 ms google.lax05.atlas.cogentco.com [154.54.13.106]

9 37 ms 34 ms 41 ms 216.239.46.38
10 36 ms 34 ms 34 ms 64.233.174.70
11 42 ms 49 ms 34 ms lax04s01-in-f99.1e100.net [66.102.7.99]

clear_suxxx

join:2010-10-22
Grapevine, TX
reply to jade
I can promise you that if you do cancel, they will try to get some kind of BS fee from you. I canceled my service one day after the allowed period and now those assholes want another $40.00 for a restocking fee. The problem is that their cancellation department isn't open on the weekends and I had to wait until Monday to cancel, therefore taking me over the 14 day mark. What a scam. I am so glad I canceled this slow and extremely unreliable Internet service. If you want dial-up speeds then stick with Clear. This is one customer who will never come back and since you guys insist on harassing me about the restocking fee, I will be posting this message anywhere I can find. Thank you for the worse customer service and Internet service ever.

AngelComa

join:2009-11-23
Visalia, CA
reply to Trappin
said by Trappin:

said by AngelComa:

post some pingtest.net results? At least someone that gets 5 bars.
Just built a corner reflector this morning and have been seeing results like this all through the day and night. I'm on the low cost data plan - have yet to figure out what type modem it is but its definitely not one of the newer generation models. Chico to SF and LA

5 bars.





C:\Documents and Settings\Owner>tracert www.google.com

Tracing route to www.l.google.com [66.102.7.99]
over a maximum of 30 hops:

1 46 ms 27 ms 20 ms 66-233-76-2.chc.clearwire-dns.net [66.233.76.2]

2 35 ms 41 ms 27 ms 66-52-77-229.stkn.mdsg-pacwest.com [66.52.77.229]
3 * * * Request timed out.
4 40 ms 35 ms 34 ms 66-52-0-166.stkn.mdsg-pacwest.com [66.52.0.166]

5 29 ms 41 ms 34 ms gi1-15.ccr01.lax04.atlas.cogentco.com [38.99.205.85]
6 35 ms 27 ms 34 ms te0-2-0-7.mpd22.lax01.atlas.cogentco.com [154.54.2.237]
7 50 ms 27 ms 34 ms te2-8.mpd01.lax05.atlas.cogentco.com [154.54.30.186]
8 43 ms 96 ms 48 ms google.lax05.atlas.cogentco.com [154.54.13.106]

9 37 ms 34 ms 41 ms 216.239.46.38
10 36 ms 34 ms 34 ms 64.233.174.70
11 42 ms 49 ms 34 ms lax04s01-in-f99.1e100.net [66.102.7.99]
quite good ping for Clear. I tried the corner reflectors and they never make a difference with me...

What did you get before the reflector?

Trappin

join:2010-10-22
Chico, CA

3 edits
quote:
What did you get before the reflector?
Ping from a L2 tech call from mid September. The tracert pings to google were typical - the low and the high pings uncommon but not rare.

From what I gather - clearwire signal strength and quality vary greatly, and not just between users, but on the same modem measured hourly- im not talking about bandwidth caps here. The major problem, as I see it, is the modem itself and our inability to interface with it via software. I have no way to measure the signal, check on the modem software or anything else related to MY modem. Antenna theory might as well be black magic and voodoo, at least with voodoo I have a black cat bone and a sprig of wormwood to work with - the clear modem is just a impenetrable black monolith will mystical green blinking LED lights. We might as well beat the modem monolith with a pig femur and grunt than try to figure out what it really is and how it works






C:\Documents and Settings\Owner>tracert www.google.com

Tracing route to www.l.google.com [66.102.7.104]
over a maximum of 30 hops:
1 200 ms 153 ms 172 ms 66-233-76-2.chc.clearwire-dns.net [66.233.76.2]
2 105 ms 89 ms 138 ms 66-52-77-229.stkn.mdsg-pacwest.com [66.52.77.229]
3 * * * Request timed out.
4 86 ms 61 ms 55 ms 66-52-0-166.stkn.mdsgpacwest.com [66.52.0.166]
5 147 ms 172 ms 401 ms gi1-15.ccr01.lax04.atlas.cogentco.com [38.99.205.85]
6 216 ms 172 ms 262 ms te0-2-0-7.mpd22.lax01.atlas.cogentco.com [154.54.2.237]
7 188 ms 241 ms 186 ms te2-8.mpd01.lax05.atlas.cogentco.com [154.54.30.186]
8 36 ms 41 ms 48 ms google.lax05.atlas.cogentco.com [154.54.13.106]
9 133 ms 131 ms 117 ms 216.239.46.38
10 181 ms 158 ms 145 ms 72.14.239.246
11 156 ms 145 ms 227 ms lax04s01-in-f104.1e100.net [66.102.7.104]

Trace complete.



Base is me
F is a friend
Not sure which tower is feeding us but both modems face due north - friend lives in an old agricultural area with lots of orchards and gets near perfect line of sight and 5 bars but has never ping-checked his connection. I'll check his pings on a fresh reboot then will add a mini corner reflector and retest.

AngelComa

join:2009-11-23
Visalia, CA
The facing tower is also sort of odd. I face it the opposite way and get 3 bars, but if I face it TOWARD the closes tower (the opposite way) I get no bars. The guy told me there is no tower where I'm pointing it at. Odd. Yes.

This is the type of ping I usually get if its not 200 or over:


I think messing around with a color reflector might be worth a shot.


Clever_Proxy
Premium
join:2004-05-14
Villa Park, IL
reply to jade
Clear just lost me as a customer. After 5 months, I had enough wishy washy service. I was great for the last two months, and then it went to crap again. I work from home, I need a solid connection.

Comcast is being installed tomorrow. What a shame. Could have been a great service.
--
Being Throttled by Clearwire


redxii
Premium,Mod
join:2001-02-26
Sherwood, MI
Re: »Automated phone call today from Clearwire

It seems they are following their TOS/AUP more closely which states they will call you about excessive usage. It also mentions if you ignore their calls they can suspend or terminate your account and if excessive usage continues, the same. Even if Clear terminates your service at their discretion you are still stuck with an ETF.

By the sound of the call he got it really sounds like they are oblivious to high bandwidth usage being anything other than viruses or someone hacking into the wifi, it's the same canned response given on their forums.
--
Asus P5WDE-2 Premium | Pentium D 965 EE @ 4.0GHz | 4GB DDR2-1066 (OCZ2P10664GK) | BFG NVIDIA GeForce GTX 275 OC 896MB | Hauppauge HVR-1600/1199 | Lite-On SHW-160P6S | 2xHD502HJ (Samsung) | Thermaltake Purepower RX CM 500W

SocialistPig

join:2001-08-06
North Las Vegas, NV
reply to jade


That is from EVO. Been happening on any tower I hit for the past 4-5 days. Pretty sure that throttling has hit Sprint as well.