phaze84
join:2004-02-09
Deer Park, TX | reply to jade
Re: Attention CLEAR - You're about to lose a ton of customers I received a letter with the offer almost three months ago, when Clear was fine. I simply called and asked if the offer was still available and the sales rep said yes. It could be a regional promo (Houston). |
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| reply to jade
This post is good for a laugh for all of those who are still frustrated:
»forums.clear.com/clearcom/topics···rd_clear |
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 ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | reply to gt409
Streaming 3 or more Netflix movies a month is excessive? |
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 SysOp
join:2001-04-18
Douglasville, GA
 ·voip.ms
 ·T-Mobile US
2 edits | reply to jade
Lost me as a customer becuase 8-10gigs of usage is a not the product I was subscribing to.
My new cable modem will arrive from newegg on Monday.
Comcast will be at my house on Tuesday for my installation.
Clear will be a bad memory on Wednesday! |
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| reply to jade
Cancelled today.
However, there are not many options so I am trying the Sprint 4G Desktop modem plan. Going to hit it hard to see if a cap raises its ugly head before my 30 day trial is up. |
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| said by Michael46:Cancelled today. However, there are not many options so I am trying the Sprint 4G Desktop modem plan. Too bad it seems that you have to have a 2 year contract to get it. |
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dellis
join:2002-09-22
Des Plaines, IL | reply to Jade
Damn near peed in my pants. LOL! This is my favorite part:
1 – Thou shall not use unlimited bandwidth in a way that is not limited
2 – Thou shall not affect the experience of others by having an experience
3 – Thou shall not covet the superior service of thy neighbor’s superior internet provider
4 – Thou shall not use Lord CLEAR’s name in vain on social networks
5 – Thou shall not question the unlimited bandwidth, no matter how slow the speed.
6 – Thou shall not laugh, point, chastise or otherwise comment about Lord CLEAR’s disciples heavy utilization of cut and paste from the great holy books... AUS, TOS.
7 – Thou shall respect the words of the great holy book of CLEAR; the book of AUP (recently updated) and the great book of TOS(also recently updated)
8 – Thou shall respect Lord CLEAR’s right to say anything on their marketing materials...because the fine print clearly points to the great scripture.
- Form the book of AUP, chapter 11, verse 2 “will monitor individual resource consumption to determine if user is consuming a disproportionate amount, and reserves the right to engage in reasonable network management to protect the overall network
9 – Thou shall not disrespect the great scripture by protesting the meaning of “reasonable network management” to be anything but .25kb/s.
10 – Thou shall not bear false witness to unholy bastions of Twitter, for you will be blocked from our great wisdom.....and you will feel a shame that can only be described as shame like, or shame filled, or shamedy shame shame..... |
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| reply to jade
After reading this, I decided to download about 10gb worth of LEGAL torrents, and watched about 40 minutes of HD content on Netflix.
Here's my speedtest result from 9:30 on a Saturday morning, when everyone in this town is still passed out from drunken frat parties.
And that's with full lights on the modem. |
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| reply to jade
I have not used torrents in a week. Downloaded about 25gb of data, streamed movies.
Not throttled. |
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SysOp
join:2001-04-18
Douglasville, GA
4 edits | wow lucky you
post your speed test!
dude if you post less than 2mbps than you might as well be throttled |
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| reply to jade
OMG I am so glad I found this thread was getting ready to sign up and would have thrown away $85 on one of their modems. |
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JJVPremium
join:2001-04-25
Seattle, WA | reply to jade
HD movie |
As you can see I was up late last night.
This is on comcast. I couldnt get clear to work for my voip and netflicks. |
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| reply to jade
I used to be a CLEAR dealer in Atlanta and I am now getting totally out of the business because of this mess. One of the main reasons I loved CLEAR and the technology was the fact that CLEAR supported an Open Internet with no caps. It was part of the sales pitch. It is still part of the sales pitch.
I have used CLEAR Home + Voice and Mobile for a year and a half. Since Atlanta was the second launch city we have had it almost the longest. I can tell you that I had almost no problem for that entire time except for the last 3 weeks. Ever since CLEAR implemented what they call NIMS. Not sure of the exact acronym but it is essentially a new network management system to equalize bandwidth across all users to keep the heavy users from taking it all.
My sources inside CLEAR tell me that the day they implemented NIMS the tickets and issues were out of control. They did eventually go back and adjust the settings to be less restrictive. But overall there still seems to be all kinds of residual issues.
Right now I seem to be able to get 4 – 6MB download but for the last 2 weeks my uploads never get better than 50k. I work from home and there I can’t even send an email with an attachment. So at this point I have decided to leave CLEAR totally and sign up for ATT U-Verse. In fact, ATT is coming out tomorrow to get me setup. I will not go back to COMCAST and I am not getting the TV service. I am just getting Internet and Voice.
I still have contacts at CLEAR so if you have questions I will try to get more info as needed. |
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SysOp
join:2001-04-18
Douglasville, GA Reviews:
·voip.ms
·T-Mobile US
| Not having to pay for tv I don't want, was a major factor when I went to Clear. And the first 4 months it worked as advertised.
But they lost me as a customer when they poorly implemented NIMS, they didn't train their people in the call centers, made customers trouble shoot every time we called, day after day, then once told we were being managed, we were not given a usage limit other than "you must have used to much unlimited"
When they change the AUP to include what the actual usage is in gigs, then I would re-consider them as my ISP. |
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| reply to jade
I am debating signing up after reading this thread.
Were any of you guys on the Clear Professional Plans? I was looking to use them as a backup provider simply because they offer an SLA, but if they just throw this out of the window because of bandwidth "abuse"...I am out.
Steve |
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SysOp
join:2001-04-18
Douglasville, GA Reviews:
·voip.ms
·T-Mobile US
1 edit | »Clear Pro with SLA
Accrdoing to this user, he was throttled with the Clear Pro account. He said "the SLA itself does not list the speed guaranteed" so no minimum level of service unlike a dedicated lease line. |
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SysOp
join:2001-04-18
Douglasville, GA Reviews:
·voip.ms
·T-Mobile US
2 edits | reply to AngelComa
said by AngelComa:I have not used torrents in a week. Downloaded about 25gb of data, streamed movies. Not throttled. I call shenanigans. You have NOT posted your speed test. With Clear, you will be throttled after that 25gb of data usage. |
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| reply to jade
Have had Clear in Portland for almost 2 years. Stream netflix every week, also work-from-home heavy user. Download the odd torrent once in a while. Never been capped. |
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| Stream Netflix and Hulu about every other day, sometimes more. Also download GB files several times a month. No sign of being throttled. Have in fact streamed two HD netflix devices at same time while downloading a large file. Both streamed HD just fine with no rebuffering. |
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| reply to jade
It is a shame for what is happening to the customers.
The tower gets hit so it affects the whole area, not just specific customers. Also there are always tower issues and they all need to be upgraded and fixed.
The terms of service are kinda shady but hey, if you agree to them then their word is bond. No exceptions. You can complain and complain all you want but in a legal sense, you are in the wrong which sucks. |
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