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crashnburn4u

join:2005-08-04
Houston, TX

[Help] Freq Discon every 1,2,5 min for 1.5 month ADSL/PPP Down

HELP! Unfixed Freq Discon every 1,2,5 min for 1.5 month due DSL Modem critical errors: ADSL/PPP down

GUYS - I need someone to see the DSL logs and guide me as to what the technical problem really exists.
This is an ISP in India that has [censored] ADSL Tech Support who have been unable to diagnose the problem. They keep restarting & resetting but no real solutions so far.

DSL modem Disconnects like Dialup every 1,2,5 minutes with Detailed Modem System Logs & Critical Errors.
So I opened up a small window / tab to constantly see the modem status info (wireless so a bit away).

I keep getting -
ADSL Link Issue
PPP Down
PPP Authentication
ACS Timeout
Sometimes everythings there with WAN IP and still pages dont open.

Check out this modem log in Excel File: Multiupload.com - upload your files to multiple file hosting sites! and please advise how to fix this.. Emailed and Online complaints for 1.5 months now.

quote:
Status Closed
Docket No 93240
Tel/Mobile 2625XXXX
Booked by XXXX XXXXX
Booked on 2010-09-09 23:45:25
Type BroadBand Services
Complaint Brief DSL down every 2 to 5/10 minutes. ADSL Down / Authentication Issues/ PPP Down Issues/ Certificate Issues. I have the detailed ADSL modem System Log that shows all critical errors happening every 2 to 10 minutes. I can email that. Call me please: XXXXXX XXXXX

Remarks # line fault pl meet to s d e h r yadav
eth/batt[ 2010-09-10 04:41:25-dmxadrocb]
quote:
Your Complaint has been booked with following information
Reference Number: 93810
Tel : XXXXXXX
Booked on : 2010-09-15 21:22:46
Booked by : XXXXX XXXXX
Type : BroadBand Services
Complaint : Complained about line & DSL Internet many times with no fix for 1 month. As per prev Docket:93240 contacted SDE Mr.Yadav but no fix. Uploaded detailed DSL Modem System Log with Critical Errors every 2-5 mins here
[url]»www.multiuplo[/url] ad.com/UFJ36MYTSD
- Please read excel file with Issues

email : XXXXXX
You are requested to note your complaint reference number 93810 for tracking above complaint.
I had even emailed the DGMs but the email seems to have bounced.
Any ideas on how to fix this... Area is Andheri & Number from 625 exchange.

SNR & Attenuation on DSL Modem:

quote:
Downstream
Upstream

SNR Margin (dB):
12.6*
21.0*
Attenuation (dB):
32.5*
15.9*
Output Power (dBm):
-1.9*
0.0*
Attainable Rate (Kbps):
11936*
1068*
Rate (Kbps):
1020*
260*

quote:
Downstream Upstream
SNR Margin (dB): 4.1 17.4
Attenuation (dB): 32.5 15.9
Varies.. 2nd one happened and the connection went down. Now that 4.1 is 4.9 / 5 / 5.1 etc.

After a restart / 10 minutes
quote:
Downstream Upstream
SNR Margin (dB): 13.7 8.9
Attenuation (dB): 37.0 19.4