HELP! Unfixed Freq Discon every 1,2,5 min for 1.5 month due DSL Modem critical errors: ADSL/PPP down
GUYS - I need someone to see the DSL logs and guide me as to what the technical problem really exists.
This is an ISP in India that has [censored] ADSL Tech Support who have been unable to diagnose the problem. They keep restarting & resetting but no real solutions so far.
DSL modem Disconnects like Dialup every 1,2,5 minutes with Detailed Modem System Logs & Critical Errors.
So I opened up a small window / tab to constantly see the modem status info (wireless so a bit away).
I keep getting -
ADSL Link Issue
Sometimes everythings there with WAN IP and still pages dont open.
Check out this modem log in Excel File: Multiupload.com - upload your files to multiple file hosting sites!
and please advise how to fix this.. Emailed and Online complaints for 1.5 months now.
Docket No 93240
Booked by XXXX XXXXX
Booked on 2010-09-09 23:45:25
Type BroadBand Services
Complaint Brief DSL down every 2 to 5/10 minutes. ADSL Down / Authentication Issues/ PPP Down Issues/ Certificate Issues. I have the detailed ADSL modem System Log that shows all critical errors happening every 2 to 10 minutes. I can email that. Call me please: XXXXXX XXXXX
Remarks # line fault pl meet to s d e h r yadav
eth/batt[ 2010-09-10 04:41:25-dmxadrocb]
Your Complaint has been booked with following information
Reference Number: 93810
Tel : XXXXXXX
Booked on : 2010-09-15 21:22:46
Booked by : XXXXX XXXXX
Type : BroadBand Services
Complaint : Complained about line & DSL Internet many times with no fix for 1 month. As per prev Docket:93240 contacted SDE Mr.Yadav but no fix. Uploaded detailed DSL Modem System Log with Critical Errors every 2-5 mins here
- Please read excel file with Issues
email : XXXXXX
You are requested to note your complaint reference number 93810 for tracking above complaint.
I had even emailed the DGMs but the email seems to have bounced.
Any ideas on how to fix this... Area is Andheri & Number from 625 exchange.
SNR & Attenuation on DSL Modem:
SNR Margin (dB):
Output Power (dBm):
Attainable Rate (Kbps):
SNR Margin (dB): 4.1 17.4
Attenuation (dB): 32.5 15.9
Varies.. 2nd one happened and the connection went down. Now that 4.1 is 4.9 / 5 / 5.1 etc.
After a restart / 10 minutes
SNR Margin (dB): 13.7 8.9
Attenuation (dB): 37.0 19.4