TJO join:2010-09-30 Toronto, ON |
TJO
Member
2010-Sep-30 8:08 pm
Why does Primus hate me?It's best I start from the beginning:
I was very happy with my dry-loop Primus connection for aprox 6 months. I had unlimited bandwidth, throttling wasn't an issue to me, and you have to really search for a comparable price. But then I moved.
I called Primus on August the 24th to inform them of my move. They told me that a technician would be at my new address on September 1st. Nobody came. I called and was told somebody would be here September the 8th. Nobody came, nobody called, nodda. My bill came in around that time: I was owed $5 or so from the month of August, which I got, but was also charged 34.95 "modem purchase fee". So I called to get the bill corrected, and also to ask when my service would be connected. They told me "5 business days". Didn't happen. On the 17th I called, told them to forget it, and send me a return kit.
The 19th I had a change of heart (couldn't find a similar price). I told them I would stay, but I needed an incentive, and to cancel the return kit. So retention talked me through all these credits I would be getting, and that I would be hooked up in 5 business days. Guess what? NOTHING. I called to complain, apparently I owe them $50!!!
So then that was reversed, and I "absolutely 100% would be hooked up before October" and here I am writing on these forums with my damned cell phone.
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