Topic 'Re: [Extreme Plus] Utorrent Settings and Rogers' in forum 'Rogers' - dslreports.com

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 15 Apr 2011 14:33:56 EDT

gamut posted :

I feel like getting a cheap VPN/proxy(US IP address ) then getting a USA Netflix account. Has anyone else done this yet?

yep, but i use ssh socks proxy. I wrote a little autossh script that keeps the pipe open, and now more than three or four people can watch netflix simultaneously from the US service. Top notch.

said by Nemo888:

A pipe is a pipe is a pipe. Your monopoly only exists on paper.

Uh, Sorry to break it to you, but the monopoly actually exists in the form of a nationwide network of cable that Rogers paid for. Until competitors stop moaning to get government to make Rogers share and actually divvy up the dough and build their own lines, then this monopoly will continue to exist and adoption will be slow. You want better service some time in the future? Reward those providers that opt for building their own networks; wireless seems to be the only way to do that atm. Teksavvy is not one of them.

Re: [Extreme Plus] Utorrent Settings and Rogers

Sun, 20 Feb 2011 20:50:28 EDT

jcoutos posted : dont be so haste there are users posting in the teksavvy forum and looks like there might be some traffic shaping going on because they are complaining about slow torrents ....
»[Cable] Looking for a fast torrent for speed test

Re: [Extreme Plus] Utorrent Settings and Rogers

Sun, 20 Feb 2011 18:14:27 EDT

TOPDAWG posted : Yeah I got a US VPN paid 40 for it for a year. It was half price on some spacial. I went ahead and got a US Netflix account too. works fine on my dsl I dumped the rogers account cause damn if I'm paying over 80 for internet that is throttled.

Re: SOLUTION! Re: [Extreme Plus] Utorrent Settings and Rogers

Sun, 20 Feb 2011 18:10:40 EDT

anon posted : I can confirm this as well, though it doesn't restore full speed, it's an improvement... before change, d/l 5 torrents at around 40kBps combined, after change, getting around 100kBps but with very heavy fluctuation.

Re: [Extreme Plus] Utorrent Settings and Rogers

Sun, 20 Feb 2011 08:00:37 EDT

Nemo888 posted : I knew they were throttling. Oligopolist bastards. I just keep checking. Teksavvy come to my neighborhood!!!!! K2B 7N9!!!!!!

I feel like getting a cheap VPN/proxy(US IP address ) then getting a USA Netflix account. Has anyone else done this yet?

A switch to Teksavvy and a VPN to US Netflix would free me from all Rogers content, be cheaper and deliver better content.

I'm angry now. UBB AND throttling. This conduct is unbelievable. It is a throwback to the robber baron days. You do this at your peril Rogers. We don't need you. A pipe is a pipe is a pipe. Your monopoly only exists on paper.

Re: [Extreme Plus] Utorrent Settings and Rogers

Sat, 19 Feb 2011 22:04:19 EDT

iFly55 posted :

said by saltydog:

Can someone who is actually a known member of the site corroborate WiredBob's solution?

I know what he's talking about, a few months ago when uTorrent introduced uTP they bypassed throttling; using TCP was always throttled

Today it doesn't matter what number you put into bt.transp_disposition you'll get throttled

but anywho:

* 1 allows uTorrent to attempt outgoing TCP connections
* 2 allows uTorrent to attempt outgoing uTP connections
* 4 allows uTorrent to accept incoming TCP connections
* 8 allows uTorrent to accept incoming uTP connections
* 16 tells uTorrent to use the new uTP header. This is an improved communication header, but is not backwards compatible with clients that do not understand it.

Basically, these values can be added together in order to enable the options. Examples of bt.transp_disposition values combinations:

* 31 (16 + 8 + 4 + 2 + 1) = enables all the options above
* 15 (1 + 2 + 4 + 8) = uTorrent will attempt both TCP and uTP for outgoing connections, and accepts TCP and uTP incoming connections
* 10 (2 + 8) = uTorrent will only attempt to create uTP outgoing connections and only accepts uTP incoming connection
* 5 (1 + 4) = uTorrent will only use TCP for outgoing connections and when accepting incoming conncetions

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 16 Feb 2011 22:47:56 EDT

Tkavil posted :

said by saltydog:

Can someone who is actually a known member of the site corroborate WiredBob's solution?

His method does do what he says. By using the value "5" you are only accepting TCP ports. Here is a full guide. »www.tmsnetwork.org/blog/%C2%B5to···xplained

I have tried what he said and I am not getting any results near 400kb/s

EDIT: I've noticed that this method actually does make a rather significant improvement if you're only downloading one torrent at a time. I don't know how it works exactly but it seems to be working.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 16 Feb 2011 22:34:57 EDT

saltydog posted : Can someone who is actually a known member of the site corroborate WiredBob's solution?

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 16 Feb 2011 22:22:12 EDT

anon posted : I tried WiredBob's solution and will corroborate his claim. I went from struggling to maintain a total of 30K/s down and barely 10 up to sustaining 400 down and 30 up.
Not maxed, by any means, but a hell of a lot better.

SOLUTION! Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 15 Feb 2011 21:43:25 EDT

anon posted : Hi,
I just found a trick that increased my speed dramatically!
First i found that all my udp connections are blocked when throttle is in effect from 5 to 12 pm week-day.
I just limit my utorrent to Only use tcp connection.
Simply go in to preference and then in advanced,
And edit the "bt.transp_disposition" to value: "5" and then set.
To apply changes simply Stop all your Torrents and wait 10 seconds and restart them.
I was able to reach my connection limit during traffic shaping hours.
Hope this works for others,
Good luck

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 11 Feb 2011 10:23:27 EDT

anon posted :

said by iFly55:

i've tried vpn4all they offer unlimited @ $16.95/month; they have servers in Toronto, Chicago; I get 15/2 through the VPN with my 50/2 Ultimate service; the provider might be capping slots at 15 i think

If anyone knows a cheap reliable and fast provider, please share!

You could try a seedbox. Those run $10-15. Let the seedbox do all the torrent traffic and then use the Roger pipe to suck down the file.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 09 Feb 2011 21:00:55 EDT

iFly55 posted : superchargemyinternet is retarded! i paid $1.00 for their 4 day trial, asked support but Rogers Deep Packet Throttling trumps this weak proxy service

VPN is the way to go but i'm having trouble finding good ones,

i've tried vpn4all they offer unlimited @ $16.95/month; they have servers in Toronto, Chicago; I get 15/2 through the VPN with my 50/2 Ultimate service; the provider might be capping slots at 15 i think

If anyone knows a cheap reliable and fast provider, please share!

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 09 Feb 2011 18:56:34 EDT

the cerberus posted :

said by TOPDAWG:

so any quick fixes for this stuff yet? I tried the whole port thing and forced encryption thing and no go. Sometimes it's does work but it's rare.

VPN is the only thing that works.
It would be great to have a list of cheap fast ones.
Unfortunately I do not.

Rogers is going all out, blocking some major trackers, and closing connections.
If you dont want Rogers messing with your traffic, VPN is the way to go.

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 08 Feb 2011 22:56:21 EDT

kimyeang posted : i used Bell Fibe 25, i was getting about 900kb/s to 2 mb/s from torrent thepiratebay. When i use private tracker, i got about 2.3 to 2.5mb/s. Rogers block most torrent. I was with Roger from 2004 to 2009= my download speed was 5kb to 70kb/s max lol( was using High speed internet express).

and i just cancel my Bell Fibe 25 due to 60$ fee charge extra if i download over. Getting teksavvy cable.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 02 Feb 2011 19:49:56 EDT

TOPDAWG posted : OK I tired superchargemytorrent and torrents still won't work. Is anyone using this thing and having success with it? I set it up as they said on their web-site but no go.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 02 Feb 2011 16:27:43 EDT

TOPDAWG posted : so any quick fixes for this stuff yet? I tried the whole port thing and forced encryption thing and no go. Sometimes it's does work but it's rare.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 02 Feb 2011 12:00:56 EDT

Mr1 posted : Buy a seperate line for your self, if you got the cash.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 02 Feb 2011 11:21:44 EDT

anon posted : Seems that as soon as someone downloads anything while im playing wow. Rogers thinks it is P2P so it throttles it and it causes disconnects and random things to happen like being able to use chat but not use any abilities.

This is really affecting gaming due to the fact of having roomates in the house. i cannot control all p2p traffic on my network.

may have to switch providers , does anyone have experiences with bell ?

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 01 Feb 2011 10:30:28 EDT

iamskull posted : It always makes me chuckle at how many people take so much for granted! We are getting tons of stuff for free! And most of us just whine about how long it takes to get it! Sure it sucks that it takes longer than it should due to throttling, but believe me, in my line of work, it would totally suck not being able to search for what i need, find it and download it for free. I just couldn't afford to buy all that software.

Not to mention the games we get to play for free or the movies and tv shows we watch! It could be worse, we could still be on dial-up! So, big deal, Rogers throttles torrent speeds. Think of all the other stuff that high-speed internet allows us to do! Small price to pay in the grand scheme of things in my opinion!

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 28 Jan 2011 08:52:22 EDT

randomzero posted :

said by kinda scruby :

So my father and I have been having the issues described in this thread. Despite recently changing our plan to extreme plus his download speeds are constantly at around 30-40 Kbps.

Also, I can't play WoW while downloading; any abilities I use either take 5 min to kick-in (no exaggeration) or causes me to disconnect.

So i decided to read over their internet usage policy this morning, and i apologize if this has already been done, but there were a few things i found:

Under illegal activity: Prohibited activities include without limitation, using the Services to: ... (ii) disseminate material that violates the copyright or other intellectual property rights of others

Under "Bandwidth, Data Storage and Other Limitations": You must comply with the then current bandwidth, data storage and other limitations on the Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other subscriber's use of the Services, nor represent (in the sole judgment of Rogers) an unusually large burden on the network itself. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Rogers’ ability to deliver the services, and monitor and investigate the Services, backbone, network nodes, and/or other network services or components.

I'm a little rusty when it comes to intellectual property rights, is using utorrent technically illegal? Also, if a couple people in the neighborhood are hogging the bandwidth (such as ourselves) does Rogers actually have a valid reason (in regards to their policy) to throttle our usage?

Technically, utorrent is a grey area. While the program itself is not illegal, people often use it to download illegal content. Because of this, most providers take it upon themselves to hinder the ability to download via bittorrent, IE, throttling.
So yes, Rogers does actively throttle connections when they detect the use of p2p activity. What they do specifically is just drop random outgoing packets, which cause connections to reset. With the recent WoW expansion, Blizzard took it upon themselves to change the way the client communicates with the server and other users, supposedly to lessen the strain of network congestion on the client itself (basically make it more resilient). But the change also had the unintended effect of looking like p2p traffic, so ISPs (Rogers especially), drop random WoW packets, which result in exactly what you're experiencing. To fix it, you can set up a VPN to use. I would suggest using it for your torrents only, but if you have a decent one you can use it for WoW as well.

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 28 Jan 2011 08:27:36 EDT

anon posted : So my father and I have been having the issues described in this thread. Despite recently changing our plan to extreme plus his download speeds are constantly at around 30-40 Kbps.

Also, I can't play WoW while downloading; any abilities I use either take 5 min to kick-in (no exaggeration) or causes me to disconnect.

So i decided to read over their internet usage policy this morning, and i apologize if this has already been done, but there were a few things i found:

Under illegal activity: Prohibited activities include without limitation, using the Services to: ... (ii) disseminate material that violates the copyright or other intellectual property rights of others

Under "Bandwidth, Data Storage and Other Limitations": You must comply with the then current bandwidth, data storage and other limitations on the Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other subscriber's use of the Services, nor represent (in the sole judgment of Rogers) an unusually large burden on the network itself. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Rogers’ ability to deliver the services, and monitor and investigate the Services, backbone, network nodes, and/or other network services or components.

I'm a little rusty when it comes to intellectual property rights, is using utorrent technically illegal? Also, if a couple people in the neighborhood are hogging the bandwidth (such as ourselves) does Rogers actually have a valid reason (in regards to their policy) to throttle our usage?

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 25 Jan 2011 20:17:41 EDT

EastYorkGuy posted : »superchargemytorrent.com/ is your answer.

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 25 Jan 2011 02:14:48 EDT

wongnog posted : I'm just wondering, what port are you guys using in your bittorrent client? I've been using 1720 for quite some time now and on some private trackers I seem to be able to download fast, but others (like demonoid or pirate bay) not so much. I have rogers Extreme and my speedtests are showing 18 Mbit down, 0.9 Mbit up

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 14 Jan 2011 13:06:38 EDT

jmck posted : Hey guys, it's been a while since I posted. I've received another update from the CRTC, and Michael Geist has written up something about with the response I got from the CRTC :

»www.michaelgeist.ca/

It's looking like the CRTC still isn't happy with Rogers and their claims and they are still pushing for them to make their throttling policy public.

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 11 Jan 2011 18:02:26 EDT

randomzero posted :

said by SimplePanda:

Oh i see - yes, it seems throttling is your problem but I'd suggest it's not WoW per se.

Rogers new throttling works similar to Bell as far as I know. They specifically suggest, in effect: "if you feel like something that shouldn't be throttled IS, stop using the app that SHOULD be throttled and then try again later".

Basically, once they flag you as throttled you're throttled until you stop "offending".

I'm not sure of the specifics but I'd imagine seedbox providers aren't hard to enumerate, throttling wise so tunnelling it via a VPN may not be enough to hide it.

Do you have WoW problems when you stop using seedbox/P2P for 20-30 minutes before you start playing WoW?

Trust me when I say I've troubleshot everything I can about this, and can say without a shadow of a doubt that the throttling software Rogers uses is the cause.

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 11 Jan 2011 15:44:15 EDT

Mr1 posted : Rogers is a greedy corporate giant who enslaves us all and gives us no choice or say in anything we are provided with. They don't a crap about what the people want, but they do care about making money, i find it hard that they actually are making money when the two have a strong correlation.

Anyways, i gave up with torrents, decided to grab my self file hosting account and forget about them. A waste of my time if you ask me.

Re: [Extreme Plus] Utorrent Settings and Rogers

Tue, 11 Jan 2011 00:23:35 EDT

SimplePanda posted : Oh i see - yes, it seems throttling is your problem but I'd suggest it's not WoW per se.

Rogers new throttling works similar to Bell as far as I know. They specifically suggest, in effect: "if you feel like something that shouldn't be throttled IS, stop using the app that SHOULD be throttled and then try again later".

Basically, once they flag you as throttled you're throttled until you stop "offending".

I'm not sure of the specifics but I'd imagine seedbox providers aren't hard to enumerate, throttling wise so tunnelling it via a VPN may not be enough to hide it.

Do you have WoW problems when you stop using seedbox/P2P for 20-30 minutes before you start playing WoW?

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 10 Jan 2011 21:19:43 EDT

randomzero posted : I've continued to have the same problem throughout this thread. VPN connected on seedbox, WoW works fine, the second the VPN disconnects, WoW disconnects. This has been consistent since the throttling started a couple weeks before patch 4.0 dropped.

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 10 Jan 2011 20:20:07 EDT

SimplePanda posted : I'm pretty sure WoW isn't throttled. I know tons of people playing (myself included) on a half dozen phubs across Ontario and nobody has issues.

Most likely cause is the peering congestion Rogers is having of late. You're likely playing on a realm that's affected. Try alternate realms (east versus west coast) and see for yourself.

Which ultimately sucks unless you realm transfer your toons - or just wait it out and hope they're working on it.

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 10 Jan 2011 19:59:08 EDT

randomzero posted : I had an interesting thought last night..

Rogers new "Network Management Policy" still states they only look at packet headers to find out what type of traffic to throttle. This would make sense, except for one little detail.. WoW forum mods have been quoted as saying nothing except the traffic pattern of their game client has changed.

So, if nothing has changed, why is WoW traffic being throttled alongside P2P traffic?

Yet another blatant lie from Rogers? I think so..

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 27 Dec 2010 01:42:37 EDT

Gza14 posted : I got Fibe25 when it was new, and it wasn't throttled then. That didn't last too long, however.

It's only a matter of time...

Re: [Extreme Plus] Utorrent Settings and Rogers

Sat, 25 Dec 2010 11:53:18 EDT

rezoon posted : Solved THE PROBLEM!!!

Switched to Bell Fibe. Got a written guarantee that no throttling will occur on this type of connection.....

Was downloading on wednesday at 75kb/s down and 2kb/s up on Rogers Extreme.

Several calls to rogers tech support. Denied that they throttled bittorent downstream. Only upstream. Tech had the nerve to suggest that my router and home network were the problem. Tech attempted some retarded lesson on network ACK and NACKs. Told him were he could shove his LACK of knowledge in regards to bittorent protocols.

Asked them why I could get FASTER DOWNLOAD SPEEDS THROUGH MY 3G Cellphone with ICS - Did they forget to throttle cellular connections? Suggested that they do so to be fair and screw everyone evenly.

NOW

Downloading at 1.4m/s and 100kb/s up on bell Fibe 12.

Took the $10 dollars I save a month for lower fees and invested them in extra gigabytes.

UP YOURS ROGERS. I hope more people vote with there dollars.

If you use bittorent and rogers has clamped down - get a live agent from bell to create an order for you and write in the chat that the connections are unthrottled. You have bell email you the chat transcript.

I used to hate bell. No I like em lots!

Only issue was the packaged DSL router/modem. YOU MUST DISABLE the ROUTER and use your own to get FULL FULL speed. Otherwise I noticed that it would only kick out about 600kb/s.

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 20 Dec 2010 12:50:02 EDT

sbrook posted : It's not the world's buffet, but corporate buffet ... as in they get to choose whose pockets they're gonna empty next.

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 20 Dec 2010 12:33:58 EDT

Xerom62 posted : Ten years ago the Rogers service was the worst of the worst. Now ten years later I see nothing has changed.

Sure there was a short few good years where they upgraded the networks to finally be able to handle the volume of traffic the customers needed but now they cripple the service so it's unusable to anyone other than Facetube users who wanna click that Like button.

It's a shame that the majority of their customer will keep blindly shelling out whatever the ISP demands so they can keep watching farting cats on Youtube. It's a shame that the majority of the customers have not realized that while the rest of the world is moving forward technologically our ISPs have been moving backwards.

The network is far from becoming the worlds "buffet". It's barely pocket change they are throwing at us now.

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 20 Dec 2010 03:55:55 EDT

SimplePanda posted :

said by sbrook:

said by Darkon:

Is the ISP Industry simply not open to others? Is it too costly to actually buy and maintain to see any noticeable profits?

An ISP from the ISP to the internet is a very do-able thing, but it's getting from the ISP to the customer that is megacostly.

To run their own "last mile" system is absolutely prohibitive. Bell and cable can do it because they have much of the infrastructure in place already and purchased the needed rights of way and agreements for pole rentals and all that stuff.

sbrook speaks the truth and this, sadly, has always been the case. Even in the old days of dial-up, the large regional ISP i worked for -barely- made money on internet service. Most of our profit came from value added service - network service and support, hardware sales, etc.

After you paid for bandwidth, USR Total Control racks and servers you still had to pay Bell every month for PRI trunks to get IP to customers - and that left you with a razor thin profit margin. Raising your rates to make it profitable would price you out of competition, and it -really- got bad when Sympatico launched and much worse when Rogers starting leverage their cable network with Wave.

Rogers, Bell et al control all the routes to the customers, and this is what is killing ISP competition in Canada.

I have great respect for the likes of Acanac and TekSavvy - being an ISP in Ontario that isn't Bell or Rogers has always been an upload fight all the way and sadly I can't see anything that will change that anytime soon.

Re: [Extreme Plus] Utorrent Settings and Rogers

Mon, 20 Dec 2010 03:47:50 EDT

SimplePanda posted :

said by Beermage :

said by hate rogers :

Simply switched to ddl and usenet because of this mess and broke my record!

»i54.tinypic.com/4zzzvm.png

It's funny that you did not include the text underneath in your screenshot.

NOTE: Depending on your billing period you may be charged the above amount (up to a maximum of $50) on your next invoice. Please visit our additional use FAQ page for more information.

It would also be funny if, under the bandwidth dollar amount, they included the estimated dollar value of all the pirated media that 850GB was used to transfer.

Re: [Extreme Plus] Utorrent Settings and Rogers

Sat, 18 Dec 2010 16:37:45 EDT

anon posted :

said by hate rogers :

Simply switched to ddl and usenet because of this mess and broke my record!

»i54.tinypic.com/4zzzvm.png

Re: [Extreme Plus] Utorrent Settings and Rogers

Sat, 18 Dec 2010 16:09:57 EDT

anon posted : Simply switched to ddl and usenet because of this mess and broke my record!

»i54.tinypic.com/4zzzvm.png

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 17 Dec 2010 21:50:48 EDT

SimplePanda posted :

said by bt:

said by rezoon:

P.S. They gave me a written guarantee that the Fibe service (which is a dsl/fiberoptic hybrid - not true fiber to the home) is NOT THROTTLED IN ANY WAY SHAPE OR FORM.

They lied.

»[Internet] Bell FIBE 25 Throttling Torrents

Bell is very much throttled, and Bell has been having their own problems as of late (bad performance in evenings for some people).

Bell says as much on their site:
»service.sympatico.ca/index.cfm?m···id=12119

That said, Bell isn't throttled between 2am and 4:30pm every day so if you really must pirate things you can freely do so at lunch time. :)

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 17 Dec 2010 16:59:44 EDT

anon posted : I completely agree. Rogers has just taken too much money out of my pocket that I am honestly not really sure I even owe at this point and I think I would rather be raped by Bell or one of the resellers for sometime instead.

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 17 Dec 2010 16:54:50 EDT

sbrook posted : The problem, blackfeather, is that shortly into the new year, Bell will be applying prohibitive caps and expensive overage charges too. And what's worse all ISPs will be downloading the same per-user charges on any connected 3rd party ISPs using their services. The ONLY way you can get around that is to live somewhere that the ISP has their own CO equipment and offer the speeds and caps you can accept.

This is something you can thank Rogbelus for and the CRTC for going along with it.

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 17 Dec 2010 13:07:35 EDT

Labonza posted : I wish more people would do that....downgrade to a lower package and tell Rogers why.

Why pay for what you cant use? It's pretty obvious reading these forums that the higher package you have, the harder Rogers is slamming your speeds. The ONLY thing Rogers understands is $$$, if enough people start phoning up and downgrading, they might realize that they've finally gone too far.

If your torrents never run above 500 kb/s, WTF does anyone need Extreme or Extreme+ for? With the current throttling regime in place, everyone should just drop down to Express ( you STILL wont max that speed out either btw) and let the beancounters at Rogers watch their most profitable customers walk away.

Re: [Extreme Plus] Utorrent Settings and Rogers

Fri, 17 Dec 2010 08:06:16 EDT

anon posted : So I decided to call to speak to a manager yesterday to explain what's happening.

She told me that my credit had been applied on September's bill so - yeah I would still have to pay for Oct - November. I told her I never had a problem in September, that my problem is happening NOW & I'm losing money NOW. She offered to take my credit off of September's bill & put it on this bill which would essentially do absolutely nothing at all & I would still have to pay all this money that I apparantly owe.

She started to go through my VERY LARGE work order. I heard her go through every single person I have spoken to in the past month & she kept apologizing & telling me I must be so frustrated to have gone through all of this & still be unresolved.

I asked her what's going to happen now since my internet is still crap & it's obviously not going to get better. She said that I need to wait, while still paying my full bill, for technical support to tell someone else that they absolutely cannot fix my problem at all and then they will go from point a to point b and "figure out what's next then". She didn't actually mention the return of any money for this horrible service I've paid for.

After speaking to my boyfriend & my father I realized that with the speeds they allow us (we won't be adding on any seedboxes/VPNs or anything like that just yet; we'll be moving in the New Year & if that looks like the solution then, then we will def. look into it more) to have on p2p downloading (where most of my bandwidth would be used) will never allow me to download 80GB a month so I downgraded my package back to Extreme last night.

I have no other ISP options really, my father has been with Rogers for 10+ years and enjoys being able to pay in one bundled package. When I move out next year I am not touching Rogers with a ten foot pole - I don't even think they could pay me to use them.

Re: [Extreme Plus] Utorrent Settings and Rogers

Thu, 16 Dec 2010 22:37:03 EDT

Lucky75 posted : That's when you ask to speak to managers + higher ups.

Ask to be transferred to the office of the president if things are not resolved, especially with billing.

Prepare to be on hold for like 1-1.5h though.

Re: [Extreme Plus] Utorrent Settings and Rogers

Thu, 16 Dec 2010 16:24:16 EDT

anon posted : WOW.

THANK YOU, DSLREPORTS.

I have been in a three month long battle with Rogers about this. I upgraded in October to Extreme Plus and immediately noticed incredibly slow speeds on both uploading & downloading. However, my bandwidth hit it's cap - I called in & asked how this happened & why do I have such slow speeds. I spoke to a total of twenty customer service reps over the course of two weeks and we did a variety of things to the modem, exchanged the modem (that I had just picked up for the upgrade), had two technichians come out (the first one told us everything was fine & he couldn't do anything - the second one came out & said we had some issues & he fixed them all) - nothing ever fixed the problem. To fix our usage charge issue, they gave us a $50.00 credit which was never applied to any bill.

My boyfriend & I are semi-heavy downloaders (when we had the speed) and we continued to attempt to download the torrents we normally would. To run even one download means that I can't even access a web page on the internet.

However I still incurred $112.00 for a usage charge during this - somehow racking up 215 GB in October - November at download speeds of less than 5 mbps (on a good day, with slower upload speeds). My father (the account holder) called in November to ask about this charge & they told us they would apply the usage charge credit on the next bill.

Today we recieved the full bill with previous usage charges - they just pushed the usage charges from October - November to this month.

Nice to see that they're doing nothing about this too. At least now I have my answer & I can move on to something else after they rape my wallet.

(I also had an issue today when one lady told my father we're not "allowed" to use our D-Link router even though it was a Rogers Tech. who set it up for us originally & I spent the next two hours tinkering with things to fix it AGAIN.

This was after "Judith" in Technical Support literally hung up on me (I told her to "wait just one moment please" so I could grab my father and when he picked up the line it was dead - NICE.)

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 15 Dec 2010 22:37:41 EDT

Lucky75 posted : Yep, I've had enough as well. I've been getting like 3-20k for at least a week now, and the overuse charge for me just went up to $50 (haven't gone over in a while so I didn't notice it. I didn't even get a freaking notice that it was going up).

TekSavvy, here I come. Not only do they not really throttle (or at least they actively fight it), but it's costing me $27.99 a month for 200 GB.

Rogers can go F*** themselves. I've been a customer since 2006 at this place, and then a good 5 years before that. I cancelled my cable too, I'll just stream stuff more often now that I don't have to worry about my cap as much.

Re: [Extreme Plus] Utorrent Settings and Rogers

Wed, 15 Dec 2010 19:27:09 EDT

andyb posted : Well now your fucked.If it says bell its bad.All bell is throttled.Some more than others but all throttled and capped at lower than Rogers