Here's a suggestion.... It sounds like Clear is just trying to manage this to the best of their ability.. so let's put the pitch forks down and stop trying to tear them down. Stop asking for a definite cap because right now they don't have it and you don't want it. They still have a long way to go so give them time. I hate to use a cliche' but her, Rome wasn't built in a day.
Couldn't agree more with you on both points.
Des Plaines, IL
I agree, however they could have handled this much better than they have been. I understand why they are doing it, but give me the customer some credit and stop trying to hide the problem under the rug.
reply to tdouglas22
The reality is the system is not functioning as the PR dude states, if it was actually functioning as expected (only engaging during times of stress and reevaluating every 15m) few would be upset, but the reality is it's not. Maybe they'll eventually get there chit together and get it working as PR boy stated, in the mean time they're bleeding customers including this one.