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JP12

@rr.com

Brighthouse Tampa Wireless Router Problems

I'm having quite a bit of problems with my laptop when using my fiancee's BH internet. She has a combo wireless router/modem.

I connect to her wireless network. Every 2-3 minutes, I lose a bar on the signal strength indicator on the task bar, then a yellow warning sign appears over it. When I over the mouse over it, it says "No internet access." Once it says no access, I can't do anything. It will then go away and revert back to "Internet Access." within 20-30 seconds. It happens regardless of time of day, and only with my laptop. Her laptop and desktop both work fine.

I'm running Windows 7 with the latest updates. I've tried resetting and power cycling the router with no luck.

Also, my laptop has no issues with any other wireless connections. I can connect to one of the unsecured networks I can pick up from her apartment without and problems and have no problems with my network at home or at my office, both which are wireless.

Here is the router log:

Time Priority Description
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Tue Oct 05 13:52:40 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Wed Sep 29 23:45:06 2010 Critical (3) No Ranging Response received - T3 time-out
Wed Sep 29 13:47:46 2010 Critical (3) No Ranging Response received - T3 time-out
Mon Sep 27 14:51:36 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Mon Sep 27 14:50:28 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing
Mon Sep 27 14:51:24 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Mon Sep 27 14:48:07 2010 Critical (3) No UCD's Received - Timeout
Mon Sep 27 14:47:31 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sat Sep 25 01:26:18 2010 Critical (3) No Ranging Response received - T3 time-out
Thu Sep 23 10:54:16 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Tue Sep 21 22:26:57 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Sep 21 00:36:26 2010 Critical (3) No Ranging Response received - T3 time-out
Mon Sep 20 21:48:20 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sun Sep 19 20:21:20 2010 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Wed Sep 15 14:28:10 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Sep 14 23:52:49 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Tue Sep 14 02:08:52 2010 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Fri Sep 10 23:30:41 2010 Critical (3) No Ranging Response received - T3 time-out
Thu Sep 09 14:42:34 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Thu Sep 09 14:39:42 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sun Sep 05 15:14:09 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sun Sep 05 15:13:53 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Sun Sep 05 15:13:43 2010 Critical (3) No Ranging Response received - T3 time-out
Sun Sep 05 15:03:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sun Sep 05 14:59:45 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Sun Sep 05 14:57:59 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sun Sep 05 14:57:26 2010 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Sun Sep 05 14:57:25 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sun Sep 05 14:51:12 2010 Critical (3) DHCP FAILED - Requested Info not supported.

Has anyone else had this problem? If so, what helped alleviate it? I plan on trying to get a tech out if either of us can find the time to be here. Thanks!


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by JP12 :

I'm having quite a bit of problems with my laptop when using my fiancee's BH internet. She has a combo wireless router/modem.

I connect to her wireless network. Every 2-3 minutes, I lose a bar on the signal strength indicator on the task bar, then a yellow warning sign appears over it. When I over the mouse over it, it says "No internet access." Once it says no access, I can't do anything. It will then go away and revert back to "Internet Access." within 20-30 seconds. It happens regardless of time of day, and only with my laptop. Her laptop and desktop both work fine.

I'm running Windows 7 with the latest updates. I've tried resetting and power cycling the router with no luck.

Also, my laptop has no issues with any other wireless connections. I can connect to one of the unsecured networks I can pick up from her apartment without and problems and have no problems with my network at home or at my office, both which are wireless.

Here is the router log:

Time Priority Description
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Tue Oct 05 13:52:40 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Wed Sep 29 23:45:06 2010 Critical (3) No Ranging Response received - T3 time-out
Wed Sep 29 13:47:46 2010 Critical (3) No Ranging Response received - T3 time-out
Mon Sep 27 14:51:36 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Mon Sep 27 14:50:28 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing
Mon Sep 27 14:51:24 2010 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Mon Sep 27 14:48:07 2010 Critical (3) No UCD's Received - Timeout
Mon Sep 27 14:47:31 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sat Sep 25 01:26:18 2010 Critical (3) No Ranging Response received - T3 time-out
Thu Sep 23 10:54:16 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Tue Sep 21 22:26:57 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Sep 21 00:36:26 2010 Critical (3) No Ranging Response received - T3 time-out
Mon Sep 20 21:48:20 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sun Sep 19 20:21:20 2010 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Wed Sep 15 14:28:10 2010 Critical (3) No Ranging Response received - T3 time-out
Tue Sep 14 23:52:49 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Tue Sep 14 02:08:52 2010 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Fri Sep 10 23:30:41 2010 Critical (3) No Ranging Response received - T3 time-out
Thu Sep 09 14:42:34 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Thu Sep 09 14:39:42 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sun Sep 05 15:14:09 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sun Sep 05 15:13:53 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Sun Sep 05 15:13:43 2010 Critical (3) No Ranging Response received - T3 time-out
Sun Sep 05 15:03:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sun Sep 05 14:59:45 2010 Critical (3) DHCP FAILED - Requested Info not supported.
Sun Sep 05 14:57:59 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
Sun Sep 05 14:57:26 2010 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Sun Sep 05 14:57:25 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sun Sep 05 14:51:12 2010 Critical (3) DHCP FAILED - Requested Info not supported.

Has anyone else had this problem? If so, what helped alleviate it? I plan on trying to get a tech out if either of us can find the time to be here. Thanks!
The router log is pretty much useless for this type of issue (and most other things as well). How is your fiancees connection to the internet? Is she wired or wireless?


JP12

@rr.com
reply to JP12
Her desktop is plugged into the router and her laptop is wireless. Both work without any problems.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by JP12 :

Her desktop is plugged into the router and her laptop is wireless. Both work without any problems.
And let me guess....they don't run Win 7?


JP12

@rr.com
reply to JP12
Correct, Windows XP on both of her computers.


mix

join:2002-03-19
Utica, MI
reply to JP12
Grr... sounds like a tough one. I'll give you a couple ideas.

First, figure out if you have the latest and greatest wireless network card drivers for your laptop. Most of the time you need to try to get these from the manufacturers website, but sometimes the actual hardware maker will post newer drivers.

Second (and this one is a long shot even though some others will act like this makes a big difference) download Metageek Insider (from here: »www.metageek.net/products/inssider) and figure out if other nearby routers are using the same channel as your router. Ideally, you want to be on channel 1, 6 or 11 and have no one overlapping you on any of the in between channels. Since you are in an apartment, it's unlikely, so at least try to find a channel that no one else is using and switch your router to it.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by mix:

Grr... sounds like a tough one. I'll give you a couple ideas.

First, figure out if you have the latest and greatest wireless network card drivers for your laptop. Most of the time you need to try to get these from the manufacturers website, but sometimes the actual hardware maker will post newer drivers.

Second (and this one is a long shot even though some others will act like this makes a big difference) download Metageek Insider (from here: »www.metageek.net/products/inssider) and figure out if other nearby routers are using the same channel as your router. Ideally, you want to be on channel 1, 6 or 11 and have no one overlapping you on any of the in between channels. Since you are in an apartment, it's unlikely, so at least try to find a channel that no one else is using and switch your router to it.
I don't see that as being the issue. Her wireless is working fine just his on the Win 7 box. I suspect it's yet another one of those Win 7 weird things going on.


mix

join:2002-03-19
Utica, MI
Windows 7 just spontaneously makes peoples wireless internet drop eh? I guess he should install windows xp then.


paradigmfl

join:2005-07-16
Reviews:
·ooma
·Bright House

1 edit
reply to JP12
Just a random shot in the dark:

Consider disabling IPv6 on the Windows 7 machine and test:

»tutorials-tips-tricks.info/disab···windows/

»www.addictivetips.com/windows-ti···ndows-7/
I have seen IPv6 cause some strange issues....
If it does not solve the issue don't forget to re-enable it.

Is there a way to get more verbose (debug) information from both the router and adapter so we can see more of what is going on? Please post exact model numbers and versions for each.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to mix
said by mix:

Windows 7 just spontaneously makes peoples wireless internet drop eh? I guess he should install windows xp then.
LOL...it's a config issue as we've both recently seen here. Just have to figure out whats going on thats all.