O Canada! > Canadian > Rogers > [ Express] Extremely Slow D/L Speeds in Toronto

[ Express] Extremely Slow D/L Speeds in Toronto

Looking at this and the TekSavvy forum may give a clue ...

TekSavvy has been offering cable internet services over Rogers network around Toronto for a while now, with areas served in the more western areas by the Etob phub and the Bloor phub (know to the TSI users as Scarlett and Bloor) Recently, Rogers has been moving some areas off the Scarlett headend and moving them to one they call Dupont (don't know which Rogers head end this corresponds to).

TSI users that have been moved to Dupont have been complaining about dreadful speeds and pings (over 500mS to google for example and all the delay seems to be between the CMTS and the first routers.

I wonder if this is what's happening to you?

Can you do a tracert to www.rogers.com and post it here?

reply to jargon99
Hmmm...
That seems plausible, especially due to my proximity to Dupont... I wonder what my next steps would be with Rogers then. They must have some knowledge of this issue. Would be nice to know what they are going to do to fix it.

My only other option seems to be Bell (since TSI uses Rogers lines) and I really, really, REALLY, would prefer not having to do that... but I can't afford these 0.2Mbps download speeds either...

reply to sbrook
Tracert:

traceroute to www.rogers.com (207.245.252.27), 64 hops max, 40 byte packets
1 10.16.88.1 (10.16.88.1) 30.214 ms 27.952 ms 28.623 ms
2 67.231.221.225 (67.231.221.225) 30.041 ms 31.071 ms 29.713 ms
3 69.63.249.229 (69.63.249.229) 31.156 ms 30.980 ms 31.195 ms
4 69.63.250.93 (69.63.250.93) 31.247 ms 29.976 ms 29.786 ms
5 ge10-1.gwy2-tor.bb.allstream.net (216.191.65.129) 36.321 ms 29.874 ms 31.202 ms
6 ge8-2.hcap4-tor.bb.allstream.net (199.212.169.182) 31.772 ms 31.114 ms 31.380 ms
7 216.191.187.82 (216.191.187.82) 30.899 ms 32.868 ms 38.121 ms
8 * * *
9 * * *
10 * * *
11 * * *

That trace is not as bad as the guys on TSI are getting and you're on a different CMTS and first Rogers router. So that may not be the problem here.

When you call Rogers you have to say that you can't browse or get email reliably due to the bad speeds.

Don't get technical with Rogers support ... half of them don't really understand what it's all about beyond what the scripts guide them with.

reply to jargon99
Express here near Eglinton/Allen, getting similar speeds to the OP. Thought it was something on my end until I started reading his post, checked my tracert, and it looks like I'm going through dupont too. The weird thing is that at 7am, the connection was back to normal; but by 10 it was crap again.

I think those Teksavvy users have it wrong: it isn't the POI, it's the entire PHUB.

Gotta understand there's a difference between a POI and a phub. A TekSavvy POI is a point of interconnect between Rogers network and TekSavvy. They don't have to be in the same head end.

So, as far as a TSI or other 3rd party is concerned, a POI is probably a phub ... but as far as a Rogers user is concerned, there is no such thing as a POI.

I was speculating that jargon99 might have been put on the dupont headend, but from the CMTS and first Rogers router (which are often common to Rogers and their 3rd parties) it would appear unlikely since the IPs are different on the traces.

More research required before we can make confirm this possible link.

Well, my Tracert to rogers is roughly similar to his

quote:

---

1 35 ms 29 ms 29 ms 10.16.72.1
2 30 ms 30 ms 31 ms 67.231.221.233
3 29 ms 30 ms 31 ms 69.63.249.233
4 49 ms 29 ms 29 ms pos-3-0.igw01.front.phub.net.cable.rogers.com [6
4.71.240.29]
5 31 ms 30 ms 41 ms ge10-0.gwy2-tor.bb.allstream.net [216.191.65.121
]
6 49 ms 34 ms 29 ms ge4-3.hcap4-tor.bb.allstream.net [199.212.169.17
0]

---

reply to sbrook
I've talked to support more than 20 times, I call them everyday so they are still aware that I am getting these speeds and will lead to, hopefully, some sort of discount once (if) this is resolved.

I just wish I had a better idea of what to do. From what I understand Rogers has stated (based on the tech guys - including the supervisor that visited my house) that others in the area are experiencing these issues.

I suppose I'm stuck just waiting. Hoping this will be resolved sooner than later. I could immediately switch to Bell (as my neighbour below me has 25Mbps) but find Rogers to be the lesser of two evils...

Any suggestions on how to get more answers? Some sort of progress? Suggestions on how to deal with this?

Thanks so much!

Well, presumably it's reached internet management ... so there's nothing much you can do.

reply to jargon99
Just stumbled across this. I'm a few blocks from you and am having the same problem. First time in years that I've had a problem. I'll call Rogers just to file a ticket, but I guess all we can do is wait.

Edit: speaking to some dude at tech support; claims no other issues have been reported. Had me do all of the usual stuff. Reset my modem from his end. Now he's reporting it to someone there. Pointless. Bell, here I come?
--
You're adorable.

GOing to Bell is just jumping from one pressure cooker into another.

Yeah, I know. Just venting. I'm not going to Bell. I had problems with them 10 years ago and moved to Rogers. No problems until now. It's with the engineering department. If it's not fixed in the next couple of days, I'll see if I can escalate it. At least get a discount. I'm getting less-than-Lite speeds.
--
You're adorable.

reply to you
Funny...
Bell trucks outside on the street tonight.. 3rd time this week.
Beginning to wonder why Rogers hasn't notice a sharp drop in customers in West Toronto!

I can't believe they said there are no other issues in the area. I'd hope they put these cases together in order to come up with a solution more quickly.

Tonight, my D/L speed is 0.15...
This is an all time low!

reply to jargon99
I'm at Allen/Eglinton as well. Since last Thursday I've been capping out at 5-10 KB/s, it's like I'm back in 98. Called Rogers, spoke to 5 incompetent tech personnel (seriously, one of them didn't even know what a trace route was) and finally had an escalation ticket put through. So far no other information other than 'It's being looked at'.

Tracing route to www.rogers.com [207.245.252.27]
over a maximum of 30 hops:

1 28 ms 33 ms 29 ms 10.16.72.1
2 56 ms 53 ms 55 ms 67.231.221.233
3 57 ms 57 ms 60 ms 69.63.249.233
4 59 ms * 58 ms 69.63.251.138
5 59 ms * 63 ms ge10-1.gwy2-tor.bb.allstream.net [216.191.65.129
]
6 58 ms 58 ms 58 ms ge3-2.hcap4-tor.bb.allstream.net [199.212.169.19
8]
7 * 62 ms 67 ms 216.191.187.82
8 68 ms 61 ms 61 ms www.shell.ca [66.46.146.53]
9 64 ms 63 ms 59 ms 207.245.252.27

reply to jargon99
I actually had a technician over and he said quite honestly that roger's won't acknowledge any problems despite there being obvious problems.

As of of 9:45pm my average ping response is 90ms and my upload speed is only 100kbps when I'm supposed to be on the 10Mbps plan ... wtf.

Maybe it's time for a class action law suit ... it always works when it comes to Apple and Microsoft so I think we need to harness our energy!

They are supposed to call me everyday with updates now (it's gone to some other department that handles chronic issues) and have also gotten this month of internet free. So I'd advise anyone having this issue to keep phoning in and pursuing.

I will provide updates on here for anyone who is interested and also for future reference for anyone else going through similar issues!

Just had an outage for about 5-10 minutes, and after reconnecting, did a speedcheck to rogers.com/speedcheck that was at the full 10mbps. Three hours ago, it was less than 1.

Let's see what tomorrow brings. At least now I know that it isn't on my end. Nothing has changed on my system in those three hours.

Just ran a speed test and trace route and everything seems normal, too. I'll see what it looks like tonight... Fingers crossed.
--
You're adorable.

I was also getting speeds of around 10Mbps at roughly 3am (maybe about 2-3 nights ago) but would always be back down by the next morning.

Mine is now at 2.5. Will be interesting to see if others also experience a drop again or if you remain around 10!