| That's no good. They really need to realize the value of good support and rapid response, especially in the business world. A week of downtime is a breech of contract when it comes to business data services. I presume there is some kind of SLA with your particular service?
Luckily I haven't had to call support, my 8 year old grandfathered-in SysAdmin line continues to be solid, but honestly, 6x768 for $100+ per month isn't good value for money anymore. I can get a 22x10 connection from another particular vendor for less money. If Speakeasy/Megapath's support has fallen to average levels, this leaves me with no real reason to stay. The only exception being that I have had the same four static IPs for 8 years.
I'm weighing the options. |
