As some members have witnessed first hand the incredible reality of broadband connections and reliability, unfortunately that can not be said for my connections. Suddenlink had recently acquired NPG cable here in Western Arizona and in many instances the transitions were not so smooth. My house connections particularly are very bad. I even ran new R6 from my "in box" to the living room (where the wireless router/modem is located) under suggestion from the first of 6 field technicians.This didn't solve connectivity or cable service issues (HD 'tiling', audio issues, etc.).
Multiple technicians have been out and the problem always has been from the 'tower' box behind my property (channel ranges reversed low/high), and was told this would have to be fixed someplace else. The last technician that was out even told me that the units (modem, cable box) had both registered 'low supply voltage' one time. WOW! Grasping at straws now! Holy crap, I've been an in home appliance technician for years, and that one sent me running for my boots because the $#*% just got real deep there! Now in all fairness, I am an avid online gamer (XBox), and these connection issues are felt very hard when i am online. (I do have to pay for that service). Since these issues have not been resolved, I have allowed the service to be disconnected due to non-payment. I feel i should be getting the service i pay for, not blotchy disconnects, channel scrambling, or poorly supported repair personnel who have to unload the responsibility of service on 'somebody' higher up on the food chain. Feel free to contact me directly as I have more information of this type to go around.