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BitRot

join:2010-04-02

Why is Rogers.com always having "technical difficulties"?

Never on their sales-pitch pages, or course.

For the last week I've been trying to update my payment method and at the last step I got "We are experiencing technical difficulties, please try later." I'm not entirely comfortable with the idea of giving my CC info over the phone either.



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

Odd I changed mine just fine earlier in the week. Haven't had any problems with the site in a few weeks either.
--
Michael Lerner
Founder and Editor of crtcwatch.ca


BitRot

join:2010-04-02

Odd indeed. Tried it with IE and Firefox again today. Same error.


Myv

join:2010-10-22

I find a lot of the times I have to be using their website during 'business hours' for it to work, otherwise I usually get the same thing with the 'technical difficulties' message.



hurleyp

join:2000-06-20
Ottawa, ON
Reviews:
·Rogers Hi-Speed
reply to BitRot

Same problems here. Maybe they don't care if I don't pay my bill.
--
"I reject your reality and substitute my own."



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to BitRot

Considering that the rDNS for their site is crazy too ... resolving to www.shell.ca which ISN'T on that IP if you attempt to get its IP!

That just shows that their web presence is all messed up from the get-go! It's never been right in about 9 years.



Stewy
Premium
join:2007-12-12
Kitchener, ON
reply to BitRot

said by BitRot:

Odd indeed. Tried it with IE and Firefox again today. Same error.
my guesstimate is that if to many are trying to access myrogers at the same time you probably end up with the error msg.

Imagine that a Telecom company having problems with it's website.
--
Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable.


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11
reply to BitRot

because it's Rogers?



Funky

@rogers.com
reply to BitRot

Rogers always have issues with their site. I like the new design but the performance and reliability really stink. Usually when I get an error, I always clear my cookies and log back in. Sometimes, it solves the problem.



Stewy
Premium
join:2007-12-12
Kitchener, ON
reply to BitRot

I went there several times today and it was quite snappy. No problems at all.


BitRot

join:2010-04-02

No joy.
Tried at many different hours, and 2 credit cards.


BitRot

join:2010-04-02

Sent them an Billing Inquiry email. We'll see.



Stewy
Premium
join:2007-12-12
Kitchener, ON

said by BitRot:

Sent them an Billing Inquiry email. We'll see.
Dude like seriously, why would you give your CC to such a backwards broken website like this. They will need to do much better than this for me to trust them with a payment.
--
Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable.