[connectivity] Despert to try any other modem at this point
I've been having an issue with my loosing the internet now for months. Fairpoint has sent many techs out. Problem still remains. I even changed Pc's because they thought it might be my pc net card. Last summer speeds were so slow .34 download so they changed the modem to a new one. W327 Westel to W755. This fixed slow speeds but when my pc's come out of standby we lose the internet. We have to shut the modem off then on again to connect. Sometimes we have to do this twice in a row. Sometimes it crashes while online as well but mostly it seems coming out of stand by.. This modem is the 3rd new w755. I wonder if I can get another good modem somewere and try it. They said they don't have anything but w755's. What do you think? does it have to be one from them?
Maybe using a router between your PC and the modem would help. Let the router set up the PPPoE connection, or whatever FairPoint uses up there in bear country, and keep the connection live independent of whether the PC is on or off. A router can also add a layer of security.
They changed something in the office and rerouted something. Works good now. Only one crash in 5 days.
Nothing your PC or the DSLAM does should cause the modem to crash. Disconnect perhaps, but not crash.
Having said that is is working now so no reason to look a gift horse in the mouth. Next time you lose connectivity see if you can still access to modem/router. If so the router itself has not crashed. Take a look at either the event log or check current connection status.
Check the line stats when things are going well and when the connection dies. Make sure modem is syncing at the correct rate and line margin is reasonable. If margin is 6 dB or lower modem will have difficult time syncing. Between 7-10 dB should work most of the time but connection is vulnerable to noise. Basically the higher the better.
and keep the connection live independent of whether the PC is on or off. A router can also add a layer of security.
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