Maar
join:2009-04-09
Story, AR Reviews:
 ·Windstream
| reply to Windstream
Re: DSL Speed Issues I have removed the router so you can perform whatever tests you need.
Once again, here is some speed / ping results from right now. My connection used to look like this 24/7. Get it back to this in the evenings and you will not be bothered by me anymore. Thanks.
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Maar
Took some screens of the stats while I had my router disconnected. |
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| Night time results.
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Maar
This morning everything is working like it should.
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | We've got the signal up to acceptable levels again; margins are 12db down and 25db up and appear to be stable.
Also, is the router still removed? ICMP traffic is still being blocked so if it is, your modem's firewall may be turned on and should be turned off.
-JV
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We're here to help! wci.broadbandhelp@windstream.com |
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| said by Windstream:We've got the signal up to acceptable levels again; margins are 12db down and 25db up and appear to be stable.
Also, is the router still removed? ICMP traffic is still being blocked so if it is, your modem's firewall may be turned on and should be turned off.
-JV
I had the router disconnected all day yesterday, but my daughter is in and she needed the connection. I will disconnect it again on Monday so you can test what you need to test.
Connection right now is already terrible. Pings are all over the place. 
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| Weekend night time speeds
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| 
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Windstream
Another weekend with unusable service. I will have my router disconnected all day tomorrow so Windstream can test whatever you are wanting to test.
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| 2 AM and my connection is back to normal. How can it be anything other than a oversubscribed/capacity issue when the ONLY time I have the problems is when it is during peak hours for internet use? This happens day after day. This cannot be a coincidence.
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| Join the club. This is a VERY common issue with Windstream. I have been having trouble for the past month and its still ongoing. I am to the point where I am going to start calling every day until I get some answers. They will either get tired of me calling and fix it or they will cut me off  |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | reply to Maar
Thanks for taking the router off; we did find an issue that could cause adverse performance and the issues you are seeing. We've opened a ticket to network operations for further investigation/testing/repair and will let you know as soon as we get an update.
-JV 58519
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We're here to help! wci.broadbandhelp@windstream.com |
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to MarkW77
said by MarkW77:Join the club. This is a VERY common issue with Windstream. I have been having trouble for the past month and its still ongoing. I am to the point where I am going to start calling every day until I get some answers. They will either get tired of me calling and fix it or they will cut me off
Yeah I have seen your thread and others that seem to be experiencing the same part time DSL service that I am getting. I hope that it is something that can be resolved in a timely manner. It is very frustrating to have DSL that is unusable during the times that you want to use it. We only want what we pay for. I do not think that is asking too much. Good luck with your problem..hope they get your service fixed soon.  |
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Windstream
said by Windstream:Thanks for taking the router off; we did find an issue that could cause adverse performance and the issues you are seeing. We've opened a ticket to network operations for further investigation/testing/repair and will let you know as soon as we get an update.
-JV 58519
Great...I hope you have found what is causing the problem. How long do you expect the testing/repair to take? When can I use my router again? Thanks again for your assistance. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | We don't have an ETR as of yet, but you can put your router back on whenever you'd like.
-JV
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We're here to help! wci.broadbandhelp@windstream.com |
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| said by Windstream:We don't have an ETR as of yet, but you can put your router back on whenever you'd like.
-JV
Alright thanks, I will keep the thread updated with speed / ping results until we see some improvement. |
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Windstream
Connection was actually pretty stable yesterday and last night, at least better than it has been. Today it is normal one minute and bad the next, which is odd cause during the day it is usually normal. Speed test goes from 1.3 down to .5 back to 1.3 etc. Looks like the tach of a car being revved up. Pings are the same, good one test and bad the next.
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Windstream
11:15 Saturday Night, not so great.
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Windstream
Still seeing slow downs during peak times.
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Maar
join:2009-04-09
Story, AR Reviews:
·Windstream
| reply to Windstream
And the pattern continues. More daytime results.
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