Selected ISP Support → Windstream > DSL Speed Issues

Re: DSL Speed Issues

Our service has been completely down for several hours each day during the past week. It was down for 8 hours yesterday.

This whole 11 pages worth of post makes me want to rage.
My problems haven't been on your scale, or some of the others I have read about, but it does make me lose hope that I can rely on this company to be straight up with me. Also from past experiences I know I can't trust them to live by their word. I can only hope that there are enough people in my area that they don't have a choice....

They get taxpayer money ,and the money from subscriptions. They obviously sell bandwidth in areas that can't handle the load for more money. What do you think the percentage would be of customers that take this all the way to the FCC or BBB? I bet it's low.
I wonder how many others continue to pay the regular monthly price for 1/20th the speeds? There has always been huge pressure to show profits each year for many many reasons, and without any sort of moral compass driving the upper management/CEO of this company the regular Joe will always get it up the backside.
I will continue to keep up with this website ,and hold them to their Sept 30th ETR they gave me, but even as I say that I have little confidence that it will come to pass. However, if they do I will be straight up and post it. Obviously , if they don't I will take this as high as I can go. If for no other reason than to make a statement that some people will take a stand and not be pushed around.

Thanks for posting this info for all of us. It is a great way to to keep a public record, and helps the community as a whole. GL

local time approx 10:30 PM CDT Sunday July 29, 2012
paid for 3mbps subscription service with WINDSTREAM in
southern Montgomery Co. Arkansas

performance 3mbps subscription service: the next morning
at approx 6:40 AM MON July 30, 2012 CDT (local)--
southern Montgomery Co. , Arkansas

I've got the same story except mine has only been for 8 months now. Promised three different "equipment upgrade/fiber install" dates, all to pass with no work done. I've recently been informed that my central office is in the 'spreadsheet' of systems waiting until fourth quarter 2012 for evaluation.

If I could find *ANY* other hard line based internet provider I would be gone along with my phone and satellite subscription they have.

we have the 3Mbps service its been golden until about 3 or 4 weeks ago the all went to hell and now I have almost constant .3 or .4 kbps

So now Windstream is trying to sell people in my area an additional DSL line for $15 dollars a month. Telling them it will help with congestion? Seriously? Can someone from Windstream explain to me how adding MORE DSL lines to an already oversold remote will help with slow speeds? Will this not make the issue worse?

thats what i would think

DSL service has been down most of the day.

Service is up and down again today.

speeds are a bit better, but it's up and down.

Yeah it is always blazing fast here too.

results from approx 9:15 PM CDT on SAT Sept 1, 2012
(southern Montgomery CO. Arkansas)

20 months of this shit.

Windstream speed is so bad. I have been calling them for the past 3 months and get the same old story. They are working on upgrades. I don't see how they can legally charge me for 12 mbps of speed when I can't even get 1 mbps.

performance of 3mbps subscription w/ Windstream
at approx 10 PM CDT (local) on MON 9/24/ 12 in southern Montgomery Co. Arkansas...

So I had opportunity to talk w/ "on the ground" WS tech-- they really do have some nice, gifted employees... (here in Montgomery Co. Arkansas & the customer service folk I've communicated with here on-line & talked w/ by phone)-- wouldn't it be cheaper just to spend the money to improve the service vs. "customer service" offensive? Ah! but i digress...
anyway, local techs are well aware of broadband problem, "everyone is complaining about the poor speeds at night." "It involves this entire area; this county & ones nearby..." "They have to make some improvements at Little Rock to accommodate all the subscribers in this area." "They don't listen to the local tech guys. We have some valuable information about the problem, but they tell the customers, 'We'll send a technician out to fix the problem.' " "But the problem is on our side; we don't have enough bandwidth as things are presently configured." He also confirmed that there is fiber-optic cable to the box (OPM) just about a mile away, but that it's not connected to anything. He's not sure why it's not connected. Thinks the changes in Little Rock (90+miles away) have to be made initially to improve access. He thinks the present poor service is related to decisions made solely on financial considerations. "It's a money issue; they could easily improve the performance in this area, but they don't want to spend the money."
FYI,
Pablo

Yeah the local techs are always very helpful. It is not their fault they work for such a greedy and dishonest company. Thanks for passing along the information that you received. I will do the same if I ever get any new info.