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Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

Re: DSL Speed Issues

So what has your investigation/testing/repair found out? Cause I am still getting slow downs during peak times.








Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

Click for full size
Click for full size
Click for full size
Click for full size
More results for you from Windstream's site.

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

More daytime test results.







MarkW77

join:2005-07-22

I was told to call 1-888-292-3827 and tell them I wanted to have my line tested as the problem was happening. I called them and they set up a test for tonight.
You may want to give them a call and see what can be done.


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

said by MarkW77:

I was told to call 1-888-292-3827 and tell them I wanted to have my line tested as the problem was happening. I called them and they set up a test for tonight.
You may want to give them a call and see what can be done.

Awesome, thanks. I will give them a call and see what they can find out. Been over a week with no updates from WS on this issue.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Having a line test ran will do nothing. As we told you earlier, we are already aware of an issue which is being worked on. A line test is a troubleshooting step. No troubleshooting needs to be performed when the issue has already been found.

Also, that phone number is to level 1 support, just FYI.
-JV 58519
--
We're here to help! wci.broadbandhelp@windstream.com


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

said by Windstream:

As we told you earlier, we are already aware of an issue which is being worked on.
-JV 58519

Yes, 9 days ago you stated you found an issue that could cause adverse performance. Could you possibly give a brief explanation as to what issue would cause your service to be bad only during peak times? And yeah that number was not much help, they told me they were well aware of my 100% packet loss issue and it was being looked into. I told her I did not have a packet loss issue but she assured me that I did and it would be fixed soon.

So I'll tell you what. I will not ask for an ETA anymore since it seems to put you guys out. I will however continue to update this thread to document the issues I am experiencing. Please do not mistake my frustration with these issues as a lack of appreciation for your efforts to fix my problem. I do appreciate your assistance in helping resolve this.

MarkW77

join:2005-07-22
reply to Windstream

How about a reply for my issue then? I would be happy to see an explanation to whats happening to my DSL line between the hours of 8:00 and 11:00.


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

 
 
Results from right now Noon Dec. 17th 2010. Connection is all over the place.













Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

Click for full size
 
More typical weekends speeds.




SanfordNC

join:2010-07-15
Sanford, NC

Ain't it great!


shakaar397

join:2010-11-24
reply to Maar

said by Maar:

2 AM and my connection is back to normal. How can it be anything other than a oversubscribed/capacity issue when the ONLY time I have the problems is when it is during peak hours for internet use? This happens day after day. This cannot be a coincidence.

This is what I've been thinking, these are PEAK usage hours (5-12 during the week, during the day sometimes on weekends).

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to SanfordNC

said by SanfordNC:

Ain't it great!

Yeah it is awesome paying for garbage service such as this. I guess when they are the only game in town they figure that they can drag their feet on trying to fix problems since the customers only choice is to deal with it or simply cancel the service.

Speed tests from Sat Dec. 18th 2010






Now late tonight once the majority of people have turned of their pc's the connection will miraculously go back to how it SHOULD be. Unbelievable.

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

1 edit
reply to shakaar397

said by shakaar397:

said by Maar:

2 AM and my connection is back to normal. How can it be anything other than a oversubscribed/capacity issue when the ONLY time I have the problems is when it is during peak hours for internet use? This happens day after day. This cannot be a coincidence.

This is what I've been thinking, these are PEAK usage hours (5-12 during the week, during the day sometimes on weekends).

It has been the same pattern for almost 2 months straight. Yet Windstream says it cannot be a oversubscribed/capacity issue. I have 3 neighbors that experience the EXACT same speed issues during peak times. I would really like to know what else could be causing such slow downs and unusable service during these times. Yet, off peak hours the connection is perfect. My patience is wearing thin regarding this. At least 3 of my neighbors finally realize what is going on and they plan to start complaining about the poor service. I am not going to go away until you fix this Windstream. All your customers want is what they are paying for.

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

6am the connection is fine.





Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

3.5 hours later. Amazing.

9:30 AM Dec 19th 2010





Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

2 edits
reply to Windstream

 
 
 
 
More peak time speeds.
3:15pm Dec. 19th 2010

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

Click for full size
Click for full size
Sunday Dec. 19th 5:00 pm test results from Windstreams test page.

Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

Click for full size
 
9:15 pm Dec 19th 2010 connection is unusable.



Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

12:30 am and most local users have called it a night and just like that my connection is back to HOW IT SHOULD BE. So stop with the BS that it is something other than a capacity/oversubscribed issue and do what you need to in order to fix this crap. Almost 2 months of wasting time and making excuses. Enough is enough.





Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

3AM no issues










8am no issues









Still waiting for that ETA on when this is going to be fixed. It has been 2 weeks since you claim to have found an issue that would cause adverse performance and the issues I am seeing.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

1 edit

We still do not have an ETR, but planning is in place to construct new fiber feeds for your remote which will alleviate the problem. We'll update you further as we hear more.

Edit: A short-term fix (since installing fiber isn't an instant problem) is to free up enough room to install an additional T1 in the area that should help alleviate the problem. We should be hearing additional news regarding this fix by Monday of next week (the 27th).

-JV 58519
--
We're here to help! wci.broadbandhelp@windstream.com


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

said by Windstream:

We still do not have an ETR, but planning is in place to construct new fiber feeds for your remote which will alleviate the problem. We'll update you further as we hear more.

Edit: A short-term fix (since installing fiber isn't an instant problem) is to free up enough room to install an additional T1 in the area that should help alleviate the problem. We should be hearing additional news regarding this fix by Monday of next week (the 27th).

-JV 58519

Awesome...thank you very much for the update and the phone call.


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Maar

Lol... and they told you at first there wasn't an oversubscribe issue in the area and now they are running more fiber? Our net has started to do this after about 5pm EST till 1 or 2 in the AM. I doubt there is an oversubscribe issue in my area being in the middle of BFE, but they still haven't responded to my thread or given any insight as to wtf could be happening. I would take cable with a monthly cap over this service any day. Even for what I'm paying now I could get 10x faster speeds. Shame rural areas are screwed.



sashwa
Premium,Mod
join:2001-01-29
Alcatraz
kudos:17

(topic move) DSL Speed Issues - Texarkana, AR

Moderator Action
The post that was here (and all 1 followups to it), has been moved to a new topic .. »DSL Speed Issues - Texarkana, AR


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream
reply to Windstream

Re: DSL Speed Issues

said by Windstream:

We still do not have an ETR, but planning is in place to construct new fiber feeds for your remote which will alleviate the problem. We'll update you further as we hear more.

Edit: A short-term fix (since installing fiber isn't an instant problem) is to free up enough room to install an additional T1 in the area that should help alleviate the problem. We should be hearing additional news regarding this fix by Monday of next week (the 27th).

-JV 58519

Have you heard anything in regards to an ETR for this issue? Thank you.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

We should be receiving an update by tomorrow.
-JV


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

said by Windstream:

We should be receiving an update by tomorrow.
-JV

Thanks, look forward to hearing from you then.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

The fiber install has been approved for this coming year and we are awaiting scheduling. The additional T1 should be scheduled soon as well. We won't be able to get an update regarding the T1 though until Monday of next week.
-JV 58519
--
We're here to help! wci.broadbandhelp@windstream.com


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

said by Windstream:

The fiber install has been approved for this coming year and we are awaiting scheduling. The additional T1 should be scheduled soon as well. We won't be able to get an update regarding the T1 though until Monday of next week.
-JV 58519

Thank you for the update. I hope they can schedule this soon™. About to start my 3rd month of



I will check back Monday. Have a safe and Happy New Year!