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Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
Reviews:
·Windstream
reply to Maar

Re: DSL Speed Issues

Your ATTN is pretty high and looks to be just within the general guidelines for being able to consistently support DSL service. When I see results like yours I typically ask a few basic questions (with apologies if you've already gone through this exercise!)

Can you detect any sort of noise or static on your telephone line? If so, such noise would typically need to be corrected before trying to resolve any DSL issues--if you have a line noise problem, call WS phone repair at 800-501-1888 and report the problem. Since voice lines come under the control of your Public Utility Commission regulations, your provider (WS) will need to resolve voice line issues in a timely manner.

Don't know if you're in a somewhat remote/rural area, older development with potential old copper wire issues, or if there is the possibility of a bridge tap that could be removed to improve your ATTN.

Is there one central 'whole house' filter at the NID or are you using individual phone-jack filters? If phone-jack filters are in play, have you determined that all filters are connected and functioning correctly? Just out of curiosity, what type of modem are you using and is there a separate router in the configuration?

Hopefully, the Windstream tech who regularly patrols this forum can find some way to help. Best of luck, and I hope that you can get all of the speed possible from your location!

»Windstream DSL FAQ »Modem DSL Statistics? What do the SNR and ATTN numbers show me about my line?
--
Just because you are a character doesn't mean that you have character....


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

Hey Bobec, I do not have any line noise. I did check last night when I was having the issue. The issue seems to have gotten better. The problem usually starts at about 8pm and last till early morning hours. I am in a very rural area and have one filter at the NID and the line going into the house is new. Now from the NID on WS's side, I have no idea. This house is close to 60 years old.

I have the 4200 modem and a Netgear WGR614 v9 router that is used for my daughters PC when she is home from college and it is also used with an Xbox360 and PS3. Right now my connection seems normal, so I will just keep a watch and see what happens. Thank you very much for your assistance.


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

Still seeing periodic high ping and speeds fluctuating all over the place. Seems to be happening in the late afternoon till midnight. When a tech comes out during the day, the connection is usually normal, but something needs to be done to fix this. Thanks.


















Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

Forgot to add a ping test result.




Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
Reviews:
·Windstream
reply to Maar

Have you heard back from Windstream yet, from the PM you sent previously? If not, send another PM..they're usually pretty good at follow up. With a 60 year old property, maybe you'll be lucky and they'll discover an ancient bridge tap that can be removed and improve your ATTN.

With the decrease in speed during the more heavily utilized late afternoon/evening times, you may just be hooked into an oversubscribed situation that will call for equipment enhancements/additions by Windstream. Hope that WS gets back to you on this a solves the riddle.
--
Just because you are a character doesn't mean that you have character....


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

Hi Bobec, Yes I have been in communication with Windstream via IM's. They made some changes on their end that seemed to have helped. I was not home yesterday afternoon to check to see if I experienced any peak time slow downs, but I should be able to this afternoon. Thanks again for your assistance.


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

And here are the results during peak time.