dvrocc
join:2010-05-01
Victorville, CA | XO Comm in, Qwest out! still have a degrading speed To start off please check out my post months ago just before we got our area some what repaired. »on-going high latency Qwest highspeed from DirecTV in Cali
Fast forward to now Qwest is no more here and XO in its place which is 100x better then what it was back in March but why so many down times? its like 6 times a day atleast we just drop connection for no reason for 5-45 minutes. So we move from one crap internet to another crap internet, why are you giving "MOJAVE DESERT" 1.5mb connection speeds when my verizon wireless 3G is faster then what your sending us over a distance of 3000 miles that degrades from 1.5mb to slower then dial-up? I just don't get it.
Every day about 6:30pm our speeds degrade to something you would see from 1996 AOL days then it just cuts off then latency/pings hit the thousands all this goes on till about 11pm then it all picks back up to normal, wtf?
So your all back east in virginia am I right? why have such a great distance for such a low speed you all know its going to "not be the speed" when it gets here in California, come on. |
| I am not going to defend XO for some of their practices and policies, but as my company is a premier customer with a combination of about 40 data and PRI service lines through them this is probably an isolated issue you are having. Their corporate headquarters is based out on the east coast yes but they have numerous data centers all across the USA. So your T1 (I am guessing it is a T1 since you mention 1.5Mbps ) does not terminate in Virginia, it terminates with your local carrier, which may very well be Qwest who owns/operates/maintains the copper/fiber infrastructure your service runs on. Many of my locations rely on at&t lines and in some cases Time Warner although the service is through XO. I certainly do not like the way their peering points with other networks and ISPs are laid out. For example I am based in Houston and to get to most at&t resources, especially with in the Houston area, XO routes that traffic through Dallas, Chicago, St. Louis, Kansas City, and then finally back to Houston where a few years ago it all was routed through Dallas only. So depending on what sites you are going to you may be going through several hops to get there in several geographic locations based on XO's peering points. This obviously adds additional latency and can reduce transmission speeds. All ISPs are like this, although the larger ones have more peering points and redundant ones as well.
Now as far as you losing connectivity on a regular basis and for long periods of time (anything longer than 1 minute I consider an outage) could be due to several reasons. Edge router, WIC cards, smart jacks at the dmark, smart jacks on the other end of the local loop at the local ISP, etc… In short a trouble ticket to XO will get passed along to whoever manages these lines.
A bit long winded but I hope this helps. |
