Worse customer service I have ever experienced. Installer can only be described as amateurish. Installation was scheduled for 10/28/10. UVerse rep discovered that there was a problem with the phone cable. Following day someone came out and buried a new cable. Got a call from the guy that buried the cable said everything is fine Uverse installer would be buy later, around 1 pm to install everything. Unfortunately i was not there. When I got home housekeeper said installer came an just threw up his hands and said he could not not do anything and left. This was a Friday. Unbeknown to anyone the installer disconnect my service and left without reconnecting so we were left with no UVerse and no telephone or internet service. Called Uverse following Monday and they advised that my installation was complete. After a very lengthy conversation with someone in another county I got moved up the line to some apparently in this county who also said that my installation was completed. After another very lengthy conversation it was - either finish installation within 24 hours or replace my old telephone and DSL. The following day a single installer showed up at my house at 2 pm. Mind you I have 7 TV's in a 5000 sq ft home. The installer started by cutting the power cord to a brand new 42 inch LED LG thinking it was a coax cable. For the life of my I have no idea why he couldn't tell the difference between power cable and coax. I spliced the cable and filed a claim with AT&T some days later. End of story is that it's is now 11/11 and I have no telephone service and can only watch one HD TV on one tv at a time, sometimes 2, when I was promised 3. Still struggling with At&T to get my phones to work but it is crystal clear that the left hand has no idea what the right is doing. This is a very amateurist operation. AT&T really needs to get their act together. I haven't touched on all of the problems. I can't even comment on whether I got what was promised because I don't have completed installation after two weeks. In fact I have been advised by AT&T that it will not be completed until 11/15, eighteen days after it was started. They just don't care about the inconvenience that they cause by their incompetence. Very disappointed and aggravating to say the least.