Well I got the call...actually I didn't answer it, I knew what it was about
About a week earlier I had noticed my bandwidth being throttled. I did some research and on one of the comcast pages I read it was suggested to switch to business class. Then they cut me off, so I had to call them. I called them back and 'blah blah blah you were cut off for going over the usage limit last month(~1.5tb). We will reconnect you now, but if you go over the limit again we will suspend your internet privileges for a year.' This was my 4th month on a plan, my usage was ~400gb, ~800gb, ~1.5tb, and I was already over 400gb for the current month. I asked if there was an alternate service I could upgrade to. The response was no. Business class? Again, no.
The next day I called the business side and they happily transferred service for me. A few weeks go by and the service was fine, then I start getting dropped connections and wildly fluctuating speeds. A few times I dropped connection in the middle of some important engagements
. Techs have been out here twice already, once to check signal levels(tech said they were fine) and a 2nd time to change modems(to an arris wbm760a). I'm still having connection issues and will probably call them again in the morn.