I have noticed a marked decline in my DSL service over the last year, even more so the last few months. I have the 6mbps service. It is advertised to be 3.1mbps up to 6mbps I spent the last two weeks with tech support, phone and on site. My speed started to decline just in the evenings and then later all the time. I ran speed tests and was lucky to get 2mbps anytime.
The tech that came out did all the line tests inside and outside. Everything showed fine. He had it ripped and rebuilt numerous times, changed dslam ports and had a circuit change. He even ran a speed test at the dslam port eliminating me and the phone lines and could not get above 2mbps.
I know he spent a lot of time after that working with the higher ups on the network, since then I have had some improvement.
I still have speeds well below advertised during peak times.
It is my belief that ATT has oversold the bandwidth and is unable to fulfill there minimum requirements. I hope this is temporary and will be resolved.
I am now making records of my speed tests and will be seeking compensation if improvements do not occur.
I know ATT professionals monitor these forums. If you have any information on this problem or know of improvements please let me know.
My location is: Los Molinos, Tehama County Northern California
Latest test and tech specs:
ATM port status : Up
Rx data rate (bps) : 6016
Tx data rate (bps) : 768
ATM Virtual Circuits:
VCC # Type VPI VCI Encapsulation
----- ---- --- ----- --------------------------
1 PVC 0 35 PPP over Ethernet (LLC/SNAP encapsulation)
ATM Circuit Statistics: VCC-1
Rx Frames : 10441647 Tx Frames : 6495609
Rx Octets : 3680613503 Tx Octets : 1272478371
Rx Errors : 0 Tx Errors : 0
Rx Discards : 0 Tx Discards : 288
ADSL Line State: Up
ADSL Startup Attempts: 6
ADSL Modulation: DMT
ADSL Data Path: Interleave
Datapump Version: DSP 188.8.131.52, HAL 184.108.40.206
SNR Margin: 17.00 14.00 dB
Line Attenuation: 16.50 6.50 dB
Output Power: 0.00 12.25 dBm
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 2
Data Rate: 6016 768
Motorola Netopia directly connected