how-to block ads
|
|
Uniqs:
283 |
Share Topic
 |
 |
|
|
Reviews:
 ·AirCanopy Intern..
| Skybeam China Spring, Texas Skybeam bought out Central Texas WiFi in China Spring, Texas (near Waco) on September 2, 2010. Since then the service has gone down hill fast. Negative reviews of the company can be found all over the internet.
Skybeam claims they are installing new equipment on their tower here and it is conflicting with the old equipment which is still running. They claim this will all be fixed in a week or two, then a month or two, and who knows what the next claim will be. Each time I call tech support I get a different answer.
Some customers such as my next door neighbor got fairly good service once the new equipment is installed on November 17, 2010. My setup is using the same Canopy radio as my neighbor. The tech claimed that both of us should have the same service but couldn’t get mine to work correctly while he was here. He claimed that it would be corrected by the “main office”. Later that day it did start working fine giving pings below or at 100, jitter of 3-5, download at 1.5 mbps and upload of 0.4 mbps on speedtest.net. Then it went out completely. Now it works for an hour or two, and then goes out completely or with Limited Service. Calls to tech support do no good because they can’t fix anything and won’t connect me to anyone who can. They say that the fault is with the tower and it will be 2 weeks to 2 months or longer before it is fixed, yet my neighbor gets good service.
I noticed that on the website Broadband dslreports.com that some people got good service once their antenna was moved slightly. How can I get someone to fix this mess? My next steps are to contact the BBB, FCC, Texas Attorney General, and perhaps small claims court. | | |
|
Reviews:
·AirCanopy Intern..
| I take it all back. Well, most of it anyway. It took a while but Skybeam finally got everything working. It took many calls to tech line, and several visits from a tech, and finally the engineer figured out what was going on. He fixed it and the service has never been better.
I'll recommend Skybeam now and am pleased with the service. | |
|
