Regarding ports The porting date depends completely on the losing provider, as they issue it. Sometimes they do release the numbers without giving prior notice. This seems that was the case here.
However we do not like to blame others and pass the blame around, so it is our policy to waive the porting fee for any number that may receive a downtime higher than usual during the port, to prevent to lose the customer's preference.
I see you also mention the learning curve. Please note that, besides the ticketing system, we have Live chat from 9 AM to 10 PM EST, Monday to friday and also on saturday (9 AM to 5 PM EST) where you will be always attended by a trained technical support representative who will be able to help you set up and troubleshoot in case required.
We hope your experience with our service will improve soon, now that the number is in our network .
Peter Sahui - VoIP.ms
I've updated my review to have a little more positive tone. Upon re-reading it a few hours later I feel it had more of a negative impression than I intended. Though there was the rough patch with my port I don't regret my decision in the least.
I wasn't aware the live chat was available those hours, for some reason I was thinking it was only 9-5 Monday-Friday. That's fantastic to know!