US Cable Support > Comcast HSI > Got my bandwidth warning from comcast, a few questions

Got my bandwidth warning from comcast, a few questions

You could go to their business class, it has 'unlimited' bandwidth.

They usually don't let customers that have a bandwidth warning switch to business class.
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I found the key to success but somebody changed the lock.

reply to cjm187
At least you have a meter. I haven't had one since it was implemented. And to this date they have not been able to fix it.

reply to cjm187
Nothing is needed other than to pay for the business class.

It has nothing to do with the residential side, just visit »business.comcast.com/ - check for availability, and then call. No bundling with residential video/voice is possible, and there is a contract with a hefty ETF *or* an install fee, so be sure you understand what you're doing.

And - wow - 1TB is impressive. What speed tier are you on now?
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My place : »www.schettino.us

reply to cjm187
Stop downloading junk for the rest of the month.

reply to cjm187
50 gigs a day so far and one terabyte over the limit? Good lord....

reply to cjm187
I am just curious and am sure this question has been asked before, but what can you possibly be doing legally to use that much bandwidth?
I had two Grand Kids who are both collage students with their laptops at my house for over a month. With 3 computers going almost full time and we hit 101 gig that month.
I have seen other threads on this forum bragging about how they go over 250gig all the time and never get the call.
Sorry, but I just don't understand.

reply to cjm187
Ok, I appreciate all the replies. I'll try to answer everything

Is there any confirmation that I would not be allowed to switch to business class after the warning? I read they wont allow it if your service was terminated, but that has not happened. I really would like confirmation on this, this seems to be my only option at this time, while living comfortably on the internet.

I hate to say it but it was actually 1.9 TB, im on EXTREME 50. A lot of it was Steam(pc gaming) theres a few iphone users constantly streaming radio. Netflix streaming and I really dont know how it got that high to be honest. I have no problem saying I have downloaded from not the most legal sources, but as far as im concerned that wasn't the case in November. Im still trying to figure out what exactly shot it up that high. Im actually more alarmed my bandwidth was 153gb as of Dec 3rd when I recieved the call.

I really want to try out the business class, I just am nervous about them not allowing it. I'm going to be upfront with them to make sure it is not a problem.

For everyone saying why dont you stop downloading: I told everyone in my house the issue, but I honestly cant afford to lose internet if this happens again through 6 months...comcast is my only option over 1mbps in my areas as Fios is not yet implemented.

Im not looking to get yelled at as to why I went over etc etc, just want to know what to do at this point.

Is it possible you have some rouge app or malware eating up all your bandwidth?
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standard disclaimers apply.
( »Re: [poll] what do you think of/what should happen with Assange? )

yes, my wife's laptop was infested with viruses last month and I had to format it. All of october and november I was experiencing packet loss and extremely low speed tests I even made a thread about it around that time. It doesn't really matter what caused it though, they have zero tolerance after the first warning.

reply to cjm187
If you decide to sign up for business class, personally, I wouldn't mention the residential warning.

As for transferring 1.9TB in a month, I really think you have to have some idea of how that happened or someone in your house does. NetFlix, radio streaming and Steam don't come anywhere close to accounting for that much of usage.

Thats me personally, Im the account holder. There are also 6 people living in my house who each have a personal computer. I'm sorry I did not make that clear. If you would like I will post the past 3 months, I have ZERO idea how it got to 1.9. My usage has not changed and I would have no problem admitting that, im not trying to get out of this I said I was taking full responsibility.

I appreciate the suggestion though, but how can I make certain they wont give me crap lets say a month from now? I'm just looking to see what my options are.

reply to cjm187
Warning: not helping here.

Nobody is "backed against the wall" when using that much bandwidth. Even with three desktops, three laptops, two smart phones, two VPN connections for full-time and part-time telecommuting, a large amount of (legal) game downloads from Steam and other digital distributors, streaming movies and TV from Fancast, etc. we rarely exceed 50 GB. Think of how much the average user is paying to subsidized extremely excessive users. As a responsible Comcast customer, I'd hope people would get cut off much sooner than you did.

What connection speeds do you have? Seems to me that you would have to keep it wide open 24/7 to hit 1.9TBs.
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standard disclaimers apply.
( »Re: [poll] what do you think of/what should happen with Assange? )

Extreme 50, Im not making excuses I said in my original post I take responsibility.

I really need to know if I would be able to transition to business class(while still keeping phone/tv) without issue. It seems with the amount of people in my house business class should have been done long ago.

I just don't want to be personally attacked here, I have done nothing differently than I have done in the past 2 years, but I am the account holder and whatever goes on under my roof I need to answer for. The interesting thing was that when I told my family that what would happen if they kept doing whatever it was that they were doing we would be shut off and have no internet for a year. Needless to say i havent seen the meter go more than 2gb in one day, ive been watching it like a hawk.

Pick up the phone and call in and inquire about switching. No one here can know what restrictions have been placed on your account, your history, etc.

If you can switch, do it as soon as you can. Until then, disconnect the users in your house that can't control their habbits.
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Tech at the Beach.
I speak for myself, not my employer.

reply to cjm187
With extreme 50, it's more understandable how you can hit 2TB in a month. That's only 5 days at 100%... or about 16% full out every day.

You should have no problem switching to business class, it's a completely separate "side" of comcast. Just call and see if your address is eligible. Your business name would be your last name.

Just be aware that the 50/10 business class service is a hefty $190/mo - that is the complete price, at least, including modem and there are no other fees.
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My place : »www.schettino.us

reply to cjm187
cjm187,

That's a hike! You shouldn't be looking into getting business class. Unless you're downloading HD movies all day long --you need to clean all PC's with some kind of virus scan and place some Internet security on them!! I know Comcast provides Norton 360 for all its Internet users for free! It would be foolish not to have it installed on all your computers since your wife's laptop got hijacked. Also, you might want to check your WiFi router (if you have one) change the encryption to WPA2 with a passphrase AES encryption to ensure someone isn't leaching off your network without you knowing.

It's not feesible to pay 100-200 dollars more for a higher cap when the true issue lies within some hijacked computer you have. Don't let those hackers win!