| Rogers Hi, this is Chris from Rogers. I'd like to share what we shared with Torrentfreak yesterday.
There seems to be quite a bit of confusion over changes made to Rogers Hi Speed network management that I'm hoping I can help clarify.
We recently started to receive customer complaints regarding degradation in upload and download speeds after we made the latest update to our software.
Let me assure you that Rogers Hi Speed does not manage download traffic. As stated in our policy we only manage upstream traffic of peer to peer (P2P) file sharing at 80 Kbps.
Although not intended, extensive testing has confirmed that we are now managing upstream traffic for some secure protocols running over non-standard ports while doing P2P. Testing also indicated that this had been happening for some time but we had not received any complaints until recently, possibly because this type of usage is fairly uncommon.
We have been in communication with the CRTC. They are aware of the situation and we have been working through the standard processes. Customers can expect Rogers Network Management Policy to be updated shortly to reflect the change, which is in line with current industry standard used by other large ISPs and in line with CRTC disclosure requirements. Specifically, our published network management policy will be amended to clarify that we sometimes manage upstream traffic for some secure protocols running over non-standard ports while doing P2P.
Again, let me repeat that we do not manage downstream traffic.
Thanks,
Chris Clarke, Rogers Social Media
www.twitter.com/rogers_chris |
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 ·TekSavvy DSL
| said by Rogers_Chris:Hi, this is Chris from Rogers. I'd like to share what we shared with Torrentfreak yesterday.
There seems to be quite a bit of confusion over changes made to Rogers Hi Speed network management that I'm hoping I can help clarify.
We recently started to receive customer complaints regarding degradation in upload and download speeds after we made the latest update to our software.
Let me assure you that Rogers Hi Speed does not manage download traffic. As stated in our policy we only manage upstream traffic of peer to peer (P2P) file sharing at 80 Kbps.
Although not intended, extensive testing has confirmed that we are now managing upstream traffic for some secure protocols running over non-standard ports while doing P2P. Testing also indicated that this had been happening for some time but we had not received any complaints until recently, possibly because this type of usage is fairly uncommon.
We have been in communication with the CRTC. They are aware of the situation and we have been working through the standard processes. Customers can expect Rogers Network Management Policy to be updated shortly to reflect the change, which is in line with current industry standard used by other large ISPs and in line with CRTC disclosure requirements. Specifically, our published network management policy will be amended to clarify that we sometimes manage upstream traffic for some secure protocols running over non-standard ports while doing P2P.
Again, let me repeat that we do not manage downstream traffic.
Thanks,
Chris Clarke, Rogers Social Media
www.twitter.com/rogers_chris
Basically, you now screw everyone as soon as p2p is involved at all. |
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Hi Rogers_Chris,
You can repeat that as many times as you want but no one buys it. For many customers, download speeds are severely crippled right now and have been since around September. Whether you want to call this "managing downstream traffic" or not is irrelevant to your customers. The bottom line is that these customers are not getting the download speeds they are paying for and it is due to something you changed.
Your post shows that you are either out of touch or you've decided to simply hide your head in the sand on the issue. Both of which are very disappointing.
Thanks,
Joe |
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 Archer0T8aka UnrealArcher
join:2005-01-21
East York, ON | reply to Rogers_Chris
said by Rogers_Chris:Again, let me repeat that we do not manage downstream traffic.
Bullcrap.
Whenever I have a P2P client connected and running, anything on my connection dies. HTTP, FTP, doesn't matter, it either loads incredibly slowly or stalls outright.
The only way I can get anything out of my internet connection is to not have P2P running... and even then, it's a crapshoot as to whether it works or not. |
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rezoon
join:2002-02-08
Toronto, ON | reply to Rogers_Chris
BS BS and More BS.
I complained on a weekly basis starting in July when you guys started throttling my neighbourhood to pieces.
To be certain it wasn't just me, I went to 4 different neighbour's houses and noticed the same clampdown. I called and logged complaints from their houses.
The same time I was given the standard line: p2p are not supported applications and that because I used a non Rogers router they couldn't help me troubleshoot the problem! HAHA! So disconnected router went straight from computer to modem wired. They would then say that there was no problems on their end and that I was using unsupported software!
Imagine That!
The second I switched to fibe I was back in business. Thanks for the runaround Rogers!
I've started switching my friends away from rogers to either Tek or Bell Fibe (who coincidentally will issue a written guarantee not to throttle) |
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