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voipnpots2

join:2010-11-15
U.S.

re

When you say he should have used a double wall jack, what do you mean? When I had the service installed, he attached a little beige box to the wall for the phone line.



owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast

He used a little plug in splitter. The pros on the HSI forum tell me he should have installed a new jack in the wall that has two plugs instead of using the splitter on the exiting jack. It's not a signal issue or anything like that- it's just a physical potential point of failure.



voipnpots2

join:2010-11-15
U.S.

When they installed my service, he used a splitter on the existing coax cable. That cable went to the modem. There's a telephone jack on a little beige box on the wall that also plugs into the modem for the phone.

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