Be Informed about Comcast VOIP Outages Beware when Comcast tells you that you will have 4 hours of service if your power goes out. That may not be true. Christmas night we had a 5 hour power outage and lost our phones immediately. Called Comcast the next day and they said if your "node" loses power you will lose phone service. We live in an area with many stately old oak trees and we loose our electricity often when the wind blows and it's 2.4 miles off a major road, so I'm thinking that every time we loose electricity I can kiss our phone service good-bye!
With Comcast VOIP, the bottom line is the battery back-up in your house and the auxiliary generator power (you paid major money for) in your home is worthless to power you phones, if the Comcast node, in their line down the street from you, is without electricity. So. . .as my dear ole Daddy always said, if it sounds too good to be true, it usually is!