Wanted to say thanks to everyone in this thread, and forum. For years you all have been reliable, professional, without question one of my personal top 10 reference locations online. You helped me yet again, today.
All as related to the "missing usage meter" condition, which I have now myself today JAN 2:
I still find it amazing that after 15+ years of continual CC service as a customer that they leave at least me *alone* figuring this stuff out. Related to slow speed, rented modems, service not the tier purchased, with responses such as its my pc, or old wiring in my house, that higher tier purchase still gets slower internet speed. Well yah I find out by accident after years paying higher tier/getting lowest tier speed that the rented '1.x modem wont get 3.0 speed' thing--and I happen to find out on Christmas Eve, twenty minutes before the local office closes. Drove like the wind, changed out modem no probs at the house, speed like I've never seen in 15 years in an instant. How happy could I be? (Leaving out, as you might imagine, years of nightmare customer service problem stories re: CC, at this point, called so many times that I can sing back the spanish blurb at the beginning as well as any song I've ever known, yawn yawn its just what it is until we have another option yadda yadda) And should it help anyone else, this list showed my modem before the swap as SB 3100 DOCSIS 1.1 not able to go speeds over Economy internet package no matter what you buy, and they switched me to a 3.0 modem that fixed it some three years later when I found out and had to ask CC about it -- list at: http://www.mydeviceinfo.comcast.net
I would suggest that anyone not receiving similar to advertised speeds check their model model number and make sure it isn't one sent to the Comcast graveyard years ago--if you don't check it, it sure is apparent to me that no one else will. For the first time in 15 years I actually feel today like I'm getting (in internet) what I'm paying for--the pinch every month hurts a little less now, no thanks to CC customer service.
But today, once again, thanks to Google and this forum, an answer. I see I have no usage meter today
, and I surmise that because I changed out my modem two weeks ago to a 3.0 that *perhaps* it makes sense that someone somewhere at CC would need to KNOW that, to link up my comcast usage meter ability in my Customer Central account login with my actual modem so I can see it.
So by Google, to this forum, to this thread I knew to call and did--CC gentleman says fine, within 24 hours. Most professional call to CC I've ever had, and I expect it is because at this time of a Sunday morning they have New Orleans call center taking calls rather than local. Too bad I didn't get the 'after this call, take survey' option--first 'all fives' I'd have ever had with CC in 15+ years of service.
I do make a mental note that it seems that there is a *total* disconnect between *what modem you rent* and *what tier you are assigned/paying for*. I mean, the only reason that I ever remained renting all these years was to have THEM responsible for the modem and not ME having to go through university tech school to keep an eye on it and sync it up with any new tier purchases. This is OBVIOUSLY not the case though. Not just a one-caller error either in my case. There have been more than ten, perhaps to twenty different calls to CC about this, not one of them looked. And I have a private mailbox which receives *all* for me, and every single bill arrives on time. No outside vulnerable mailbox, no nothing--a locked receptacle in a UPS store, no lost mail I assure you, and I never got any notice. Bad, bad policy *if that's what it is* -- and honestly, with all the unreliable cust svc resp from CC over the years, I'd give it a 50/50 she knew what she was talking about anyway. (Mean, I know, but if karma were real we'd have all working bad-customer service people change places with those who are unemployed right now and would be GRATEFUL to have a job of any kind..., and were it so it would help this nation LOADS by upgrading customer service response across the board)
But I digress, apologies, no time left to proof read, but I did want to leave a HUGE thanks to this thread, and this forum, and all who contribute over the years. You all are top-rate in my book, and I am certain you are the same in the eyes of countless others who don't have a moment to drop by and say thank you but who looks at you just as I do. Essential!
Warmest regards to you all, and Happy New Year!