Brighthouse is the WORST company ever! Brighthouse Networks is honestly the worst company I have ever dealt with in my life. First, I dealt with them when I was in my last semester at college. We moved out of our house into a townhouse, and there was one problem after another with Brighthouse. They were supposed to pick up the cable box from our old house one morning, never showed up, and never called. Upon calling them, we discovered they had re-scheduled our pickup date without telling us... The next day, pick up was late by about an hour.
Then, we had scheduled our installation date for a Monday at their first time slot, where they, again, never showed, and told us we would get our box the next morning. They were late, so we called to see when they would be coming and they told us not until that night... Well, no surprise there, they never showed! We didn't get our box until that Wednesday at night, and throughout the entire thing, the customer service was absolutely awful! No one was willing to help us out, and they had absolutely no sympathy for us.
Then, in Palm Harbor, at my parent's house, the box would either have "no signal", we would have no internet, the channels wouldn't change, the sound wouldn't work, or a combination of all of these on a DAILY basis! TALK about frustrating!
I WISH WISH WISH there was another company out there that wasn't so awful.