| MetroPCS in Florida & AT&T ok, only semi related to this posti but relevant - my mom's friend out in Florida had her AT&T (954) LANDLINE NUMBER (that was serviced/rpovded by AT&T) "PORTED" somehow and given away... a MetroPCS agent called this woman to tell her that her number had been ported and that for a PRICE MetroPCS would sell her back this number.
Of course the whole thing sounds criminal to me... and apparently AT&T has no idea what happened or how...I figured you guys may have some "thoughts" on the subject? Or at least point me in the correct direction to help this poor woman out. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Sounds like she was slammed. |
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| reply to NicoMcLane
Help on when your phone is slammed can be gotten here online in Florida:
»www.psc.state.fl.us/consumers/co···dex.aspx
or call
»www.psc.state.fl.us/about/contact/
# Local Consumer Assistance Line: 1-850-413-6100
# Toll Free Consumer Assistance Line: 1-800-342-3552
# Toll Free Fax: 1-800-511-0809
# Contact email address: contact@psc.state.fl.us
# Web Page Address: www.floridaPSC.com |
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 mmay149qPremium
join:2009-03-05
Dallas, TX
kudos:48 | reply to NicoMcLane
said by NicoMcLane :ok, only semi related to this posti but relevant - my mom's friend out in Florida had her AT&T (954) LANDLINE NUMBER (that was serviced/rpovded by AT&T) "PORTED" somehow and given away... a MetroPCS agent called this woman to tell her that her number had been ported and that for a PRICE MetroPCS would sell her back this number.
Of course the whole thing sounds criminal to me... and apparently AT&T has no idea what happened or how...I figured you guys may have some "thoughts" on the subject? Or at least point me in the correct direction to help this poor woman out.
Hello, this is Matt with U-Verse Tier II Technical Support. I want to resolve your issue as quickly as possible. This might not be my area of expertise as I only work on the U-verse hardware/software/network issues, however that doesn't mean we can't get someone to investigate and get some information. Go to our direct forums here on DSLR (sign up for a DSLR account and become a member please first) and put all of this in a post with your account information (only you and the allowed AT&T employee's can read your post that you create) So we can start sending this around to see what happened.
Thanks, Matt
U-verse Tier II Technical Support
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I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»How to Contact Tier 2 agents Hours 12PM - 9PM CST. |
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WhatNowPremium
join:2009-05-06
Charlotte, NC | Matt will find a way to get this fixed. Get him the info and he will follow through and get your Mom's number back. |
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| reply to mmay149q
This is all excellent feedback so thank you all, MetroPCS called it porting but now I see there is more to the equation. I am going to pass this info on to my Mom and her friend, of course Senior Citzens in Florida who know nothing about technology.
Thanks all & I read my DSLReports Daily  |
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| reply to mmay149q
Ahh, she got her number back after all ! Someone at AT&T had made a "technical" error and it seems that MetroPCS jumped in for some reason. Very strange indeed, thanks for jumping in!
Best, Nico |
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mmay149qPremium
join:2009-03-05
Dallas, TX
kudos:48 | said by NicoMcLane :Ahh, she got her number back after all ! Someone at AT&T had made a "technical" error and it seems that MetroPCS jumped in for some reason. Very strange indeed, thanks for jumping in!
Best, Nico
Glad to hear that everything was worked out, keep the information above handy (along with the link I failed to provide » AT&T Direct) in case you have any issues in the future, and if you ever have any U-verse issues, feel free to let me or the team know at uversecare@att.com!!
Thanks, Matt
U-verse Tier II Technical Support
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I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»How to Contact Tier 2 agents Hours 12PM - 9PM CST. |
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