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uniqs
3427
svtcanuk
join:2006-01-14

svtcanuk

Member

Latency Issues

For all those in the Direct Forum with Latency issues, and there are a lot of us, what sort of answers are you getting? I've been waiting months for a BAS server upgrade to hopefully resolve my issue.

dwane1972
I recommend Start.ca
join:2003-10-08
Bailieboro, ON
Netgear R7900

dwane1972

Member

Heres what I got from Bell Darryl...
Dec 17: It would appear that we have a congestion issue in Pembroke."
Dec 21: "The issue is currently being looked into. They are trying to figure out the best resolution which may include installing some extra equipment. I will keep you posted as to what I get back."
That's it. Not a word since.
I've stopped gaming altogether because I'm disgusted with the crappy quality of my internet.
I'm thinking of switching to Cogeco or something. At least then maybe I'll get actual broadband, not dial-up, at broadband prices.
I couldn't be more disgusted with the state of the internet/telecom in Canada.

BonkersInc
King of Lalaland
join:2008-09-05

BonkersInc

Member

That sounds to me like they put all this new stuff in LV and are running it all through Pembroke without bothering to add capacity to handle all the new LV customers.
davepett
join:2011-01-02
Lindsay, ON

davepett

Member

Same issues, same explanation, no fix ETA.

They are going to lose some customers over this if they don't get it fixed soon.

We home school and this is affecting our curriculum.

Lindsay, ON
BRUNDLE
join:2011-01-02
London, ON

1 edit

BRUNDLE

Member

having terrible latency and packet loss issues in London, Ontario. I'm a pro gamer and I can barely play. We're paying $46.50 a month for dial up speeds (pinging 90+ to Toronto and over 100+ to Chicago and spiking up to 400 sometimes consistently throughout the day). I've contacted the chat support 15+ times, and spoke on the phone at least 4-5 times. Each time they tell me my "line is fine" and that "everything looks perfect". They haven't told me what the issue is. They haven't even tried to diagnose the problem either. They just keep rehearsing "my line is fine". I'm really fed up

Chang
@privatedns.com

Chang

Anon

The same thing is happening to me. I used to win all the games online but now with these high pings i not only lose every game i end up coming in last.

Thane_Bitter
Inquire within
Premium Member
join:2005-01-20

Thane_Bitter to BRUNDLE

Premium Member

to BRUNDLE
Is it all the time or just peak hours, which BAS are you on?

A few months back Bell was messing around with their equipment in the NE end of town, I was moved from one BAS to another. No speed increase, slight decreases in line quality. Routing as also changed, data can travel between London & Chicago without routing through Toronto.
BRUNDLE
join:2011-01-02
London, ON

BRUNDLE

Member

Mostly peak hours, but even around 1 a.m. and sometimes later I'll still have issues. I live in the NE end of town actually, near Fanshawe and Highbury.

2 67 ms 96 ms 96 ms bas1-london15_lo0_SYMP.net.bell.ca [64.230.200.2
18]
3 139 ms 95 ms 96 ms dis13-london14_10-0-3_147.net.bell.ca [64.230.15
0.65]
4 137 ms 96 ms 97 ms core2-london14_POS8-0-0.net.bell.ca [64.230.158.
Drekor
join:2010-08-13
Pembroke, ON

Drekor to dwane1972

Member

to dwane1972
Pretty much the same response... congestion issue. Happens typically between 4-6pm and 9-11pm EST. I'm in pembroke.

Took Bell 2 months to acknowledge it's not my modem that's been replaced 6 times times in the last 2 months, that there is nothing wrong with the lines into my house(had 3 techs come and check).

It's really frustrating. I'm also looking to switch to cogeco since it's the same price for 3x the speed and judging from what some neighbors have said has none of the congestion issues.
svtcanuk
join:2006-01-14

svtcanuk

Member

It seems like we're all getting the same smoke blown up our asses. I can't game at all in the evening and I'm getting sick of waiting. Seems like leaving is the only option.
davepett
join:2011-01-02
Lindsay, ON

davepett to svtcanuk

Member

to svtcanuk
Are we all using different modems?

I'm on an Alcatel speed touch home (circa late 90s).

dwane1972
I recommend Start.ca
join:2003-10-08
Bailieboro, ON

dwane1972 to svtcanuk

Member

to svtcanuk
2 years on a standard 2wire router for me on what used to be a great connection. I noticed the latency started the same month Netflix came out...LOL!!
07463475 (banned)
join:2010-10-20

07463475 (banned) to svtcanuk

Member

to svtcanuk
Click for full size
The issues are not in Pembroke, they are in Ottawa and everyone in Pembroke, LV, Pet all connect to the BAS's in Ottawa.

It seems to start a little earlier each night.
07463475

07463475 (banned) to svtcanuk

Member

to svtcanuk
I'm on interleave so 55-60ms is normal for me.

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1/11/2011 8:20:00 PM - 8:25:00 PM 94 msec 0 % 100 %
1/11/2011 8:25:00 PM - 8:30:00 PM 83 msec 0 % 100 %
1/11/2011 8:30:00 PM - 8:35:00 PM 98 msec 0 % 100 %
1/11/2011 8:35:00 PM - 8:40:00 PM 650 msec 0 % 100 %
1/11/2011 8:40:00 PM - 8:45:00 PM 631 msec 0 % 100 %
1/11/2011 8:45:00 PM - 8:50:00 PM 240 msec 0 % 100 %
1/11/2011 8:50:00 PM - 8:55:00 PM 306 msec 0 % 100 %
1/11/2011 8:55:00 PM - 9:00:00 PM 448 msec 0 % 100 %
1/11/2011 9:00:00 PM - 9:05:00 PM 733 msec 0 % 100 %
1/11/2011 9:05:00 PM - 9:10:00 PM 493 msec 0 % 100 %
1/11/2011 9:10:00 PM - 9:15:00 PM 565 msec 0 % 100 %
1/11/2011 9:15:00 PM - 9:20:00 PM 119 msec 0 % 100 %
1/11/2011 9:20:00 PM - 9:25:00 PM 69 msec 0 % 100 %
1/11/2011 9:25:00 PM - 9:30:00 PM 359 msec 0 % 100 %
1/11/2011 9:30:00 PM - 9:35:00 PM 241 msec 0 % 100 %
1/11/2011 9:35:00 PM - 9:40:00 PM 412 msec 0 % 100 %
1/11/2011 9:40:00 PM - 9:45:00 PM 66 msec 0 % 100 %
1/11/2011 9:45:00 PM - 9:50:00 PM 749 msec 0 % 100 %
1/11/2011 9:50:00 PM - 9:55:00 PM 597 msec 0 % 100 %
1/11/2011 9:55:00 PM - 10:00:00 PM 618 msec 0 % 100 %
1/11/2011 10:00:00 PM - 10:05:00 PM 100 msec 0 % 100 %
1/11/2011 10:05:00 PM - 10:10:00 PM 448 msec 0 % 100 %
1/11/2011 10:10:00 PM - 10:15:00 PM 255 msec 0 % 100 %
1/11/2011 10:15:00 PM - 10:20:00 PM 244 msec 0 % 100 %
1/11/2011 10:20:00 PM - 10:25:00 PM 354 msec 0 % 100 %
1/11/2011 10:25:00 PM - 10:30:00 PM 798 msec 0 % 100 %
1/11/2011 10:30:00 PM - 10:35:00 PM 857 msec 0 % 100 %
1/11/2011 10:35:00 PM - 10:40:00 PM 337 msec 0 % 100 %
1/11/2011 10:40:00 PM - 10:45:00 PM 1,360 msec 0 % 100 %
1/11/2011 10:45:00 PM - 10:50:00 PM 702 msec 0 % 100 %
1/11/2011 10:50:00 PM - 10:55:00 PM 367 msec 0 % 100 %
1/11/2011 10:55:00 PM - 11:00:00 PM 538 msec 0 % 100 %
1/11/2011 11:00:00 PM - 11:05:00 PM 199 msec 0 % 100 %
1/11/2011 11:05:00 PM - 11:10:00 PM 158 msec 0 % 100 %
1/11/2011 11:10:00 PM - 11:15:00 PM 157 msec 0 % 100 %
1/11/2011 11:15:00 PM - 11:20:00 PM 159 msec 0 % 100 %
1/11/2011 11:20:00 PM - 11:25:00 PM 120 msec 0 % 100 %
1/11/2011 11:25:00 PM - 11:30:00 PM 88 msec 0 % 100 %
1/11/2011 11:30:00 PM - 11:35:00 PM 88 msec 0 % 100 %
1/11/2011 11:35:00 PM - 11:40:00 PM 69 msec 0 % 100 %
1/11/2011 11:40:00 PM - 11:45:00 PM 57 msec 0 % 100 %
1/11/2011 11:45:00 PM - 11:50:00 PM 57 msec 0 % 100 %
1/11/2011 11:50:00 PM - 11:55:00 PM 57 msec 0 % 100 %
1/11/2011 11:55:00 PM - 12:00:00 AM 57 msec 0 % 100 %
bh3
bh3
join:2006-06-12
Gloucester, ON

bh3 to svtcanuk

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Looks like they still have issues in Ottawa »Ottawa (Riverside South) latency

It's impossible to play any sort of online game with a ping that jumps from 30ms to 300ms every 2 seconds

dwane1972
I recommend Start.ca
join:2003-10-08
Bailieboro, ON

dwane1972

Member

@Greenjizz... did u get any answers from the bell direct forum? Any developments? My connection has been decent lately, but I haven't been on as much at night.
bh3
bh3
join:2006-06-12
Gloucester, ON

bh3

Member

I haven't gotten any response from the Direct forum maybe they're just overloaded with calls right now so I'm being patient. I think what I'll do in the meantime is call Bell every single night I have this issue so that I can ask for a credit. I'm really hoping that this doesnt take months to fix *fingers crossed*.

I'll keep you posted if I hear anything.
bh3

bh3 to svtcanuk

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Just to give you guys an update and hopfully a bit of hope. I just got off the phone with Tech support not sure what level but it wasn't level 1 more like 2 or 3. The guy ran a test on my line and said it was fine however he did find a problem. The problem he said was Bell's network in Ottawa "to many people on and not enough bandwidth to go around". He told me that this problem was supposed to be fixed 3 days ago but hasn't and he said "you won't get the speeds you pay for until they upgrade". This guy was fantastic unlike level 1 people who tell you there is no wide range problem and it's got to be my setup.

Anyways the level 2 or 3 guy gave me a Bell number to launch a complaint 1-866-317-3382 he said if customer service can't help me I should give that number a call I'll probably just call both to get the ball rolling.

Hope this sheds a little light on the situation and I wish you all the best of luck in your battle.
asudol
join:2010-11-16
Peterborough, ON

asudol to svtcanuk

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to svtcanuk
Thanks for that number - I'll give them a try tomorrow.

I'm in Peterborough -- our traffic goes to Ottawa as well, which is brutal. It's been getting progressively worse by the day.. 2 weeks ago it was 200-300ms to our first hop, and now it's 600+ms...

I had this a while ago and they replaced my 2wire.. problem went away, but I think it was just coincidence... problem is back with a vengeance.

No point calling front-line support, except maybe to make sure the issue is documented before calling that 866 number to complain...

The worst part is -- it goes through 'blips' where it's perfect... and likely that's the only time someone will look at it...

For those curious.. here's what a typical night looks like from here...
1 1 ms 1 ms 1 ms 192.168.2.1
2 497 ms 545 ms 584 ms 64.230.197.115
3 534 ms 548 ms 563 ms dis15-ottawa23_Vlan104.net.bell.ca [64.230.228.53]
4 538 ms 592 ms 594 ms bx4-toronto63_so-2-0-0-0.net.bell.ca [64.230.138.154]
5 588 ms 600 ms 592 ms 74.125.48.89
6 575 ms 566 ms 600 ms 209.85.255.232
7 627 ms 606 ms 623 ms 209.85.255.235

Anyone complaining of 100ms should consider themselves lucky!!

dwane1972
I recommend Start.ca
join:2003-10-08
Bailieboro, ON
Netgear R7900

dwane1972 to svtcanuk

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Spoke to soon. Gone to shit again tonight.



Disillusion
@rogers.com

Disillusion to svtcanuk

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to svtcanuk
Just trying to relate as to when the latency issues first started occuring.

Is it possibly related to the new IPTV rollouts?

Something related to firmware/software updates and/or settings of the dreaded traffic management hardware?
davepett
join:2011-01-02
Lindsay, ON

davepett

Member

I started noticing the slow down during the 1st week of December/10.

My speed tests during the 1st week of January were at times slower than dialup speeds and were consistently brutal.

Speeds have improved during the past week or so, still not consistent though.
svtcanuk
join:2006-01-14

svtcanuk to Disillusion

Member

to Disillusion
said by Disillusion :

Just trying to relate as to when the latency issues first started occuring.

Is it possibly related to the new IPTV rollouts?

Something related to firmware/software updates and/or settings of the dreaded traffic management hardware?

I noticed the problem at the beginning of November when I started gaming again but it could have existed for much longer. Strange thing is I have a friend a couple of minutes away who doesn't have any of these issues. He however is being routed through the network servers different and more efficient i.e. less hops.

xsbell
join:2008-12-22
Canada

xsbell to Disillusion

Member

to Disillusion
said by Disillusion :

Just trying to relate as to when the latency issues first started occuring.

Is it possibly related to the new IPTV rollouts?

Something related to firmware/software updates and/or settings of the dreaded traffic management hardware?

I think it has to do with their ATM network, more so at the access node level (RSLAMs), not enough capacity to/from the CO. (OC3 links)

It's been going on for months at my RSLAM.. (1932 Gordon St.)

bh3
bh3
join:2006-06-12
Gloucester, ON

bh3

Member

I called Bell today at 310-2355 and tried to navigate through the menu to find customer service to ask for a credit. What I found was they now have message as you navigate to technical support saying something like "area 613-822-XXXX is having technical issues". Does this mean they are doing upgrades in Ottawa today? Does anyone else get the same message when they call?
bh3

bh3

Member

It's been horrible today just when we thought it might be fixed.

Pinging 64.230.197.8 with 32 bytes of data:
Reply from 64.230.197.8: bytes=32 time=434ms TTL=126
Reply from 64.230.197.8: bytes=32 time=363ms TTL=126
Reply from 64.230.197.8: bytes=32 time=434ms TTL=126
Reply from 64.230.197.8: bytes=32 time=444ms TTL=126
Reply from 64.230.197.8: bytes=32 time=417ms TTL=126
Reply from 64.230.197.8: bytes=32 time=336ms TTL=126
Reply from 64.230.197.8: bytes=32 time=399ms TTL=126
Reply from 64.230.197.8: bytes=32 time=354ms TTL=126
Reply from 64.230.197.8: bytes=32 time=281ms TTL=126
Reply from 64.230.197.8: bytes=32 time=280ms TTL=126
Reply from 64.230.197.8: bytes=32 time=395ms TTL=126
Reply from 64.230.197.8: bytes=32 time=369ms TTL=126
Reply from 64.230.197.8: bytes=32 time=389ms TTL=126
Reply from 64.230.197.8: bytes=32 time=449ms TTL=126
Reply from 64.230.197.8: bytes=32 time=480ms TTL=126
Reply from 64.230.197.8: bytes=32 time=509ms TTL=126
Reply from 64.230.197.8: bytes=32 time=535ms TTL=126
Reply from 64.230.197.8: bytes=32 time=554ms TTL=126
Reply from 64.230.197.8: bytes=32 time=583ms TTL=126
Reply from 64.230.197.8: bytes=32 time=426ms TTL=126
Reply from 64.230.197.8: bytes=32 time=344ms TTL=126
25411606 (banned)
join:2011-01-14

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Click for full size
Click for full size
*sigh*
bh3
bh3
join:2006-06-12
Gloucester, ON

bh3

Member

Just got off the phone with tech support and they said they closed my ticket. I was like wtf why did you close the ticket it's still broken. Then they ran me through the same tests and stuff when I told them I already talked to a Level 3 tech and he said they problem is with Bell and not my line. Does Bell not pass along these things to there other techs? Everytime I call they act so surprised that there is a problem in the Ottawa area and tell me it's my problem, lucky I know a few things about tech that I can call them on the bs right away.
svtcanuk
join:2006-01-14

svtcanuk

Member

I finally had enough and canceled today. Bell's customer service answer to my problem was for me to keep paying for the service until the problem is fixed, they would then look at some form of compensation. No thank you I'm not going to pay for you to give me lousy service, where is the incentive to fix the problem? Good news is, with all of us leaving the congestion issue will be resolved for the rest of you.

Nap
@bell.ca

Nap

Anon

Same issue in Kitchener, Ontario.....

Does anyone have any news on this situation?