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DSL in Germany

My parents live in Bonn, and I am currently visiting.

They have DSL service, they get it from T-online, and had a Speedport W350V, this has been consitently dropping connection over hte past 2 years since it was set up.

We purchased a new DSL modem/router today from the PC store, when we set it up it asks for a username and password in order to establish the internet conenction, then it says it was provided by the ISP. So i dig hte paper out and enter in hte info, and it cant connect.

Am i missing something? I dont speak german so im not sure im looking at the right numbers. Where would i find these numbers and which one's am i looking for?