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1500
anon11117
join:2011-01-03
Tempe, AZ

anon11117

Member

confused...cox cable

Residential cable: 25Mbps for $64

Business cable (includes phone): $76
quote:
The speed to succeed. Choose from our business-class download and upload speeds ranging from 5/1 Mbps to 15/3 Mbps. That translates into serious productivity on the part of your employees.

what is the reason for the higher price on the business internet?

Is it because the residential quite frequently drops to 5Mbps?

Would the higher price mean you would be closer to the 15 (like always 10Mbps) than if it were a residential?

tschmidt
MVM
join:2000-11-12
Milford, NH

tschmidt

MVM

Business class service typically comes with a service level agreement (SLA). The SLA holds the ISP to stricter requirements then "best effort" residential accounts.

/tom
wierdo
join:2001-02-16
Miami, FL

wierdo to anon11117

Member

to anon11117
In Cox's case, paying the extra money exempts you from filtering (usually, they effed up the bittorrent filter trial) and gets you static IPs if you want them. I've been led to believe that some cable companies have a separate DOCSIS channel for business customers. Cox does not, at least not in the markets in which my clients have service.

To be fair, they're also more responsive with repair requests, but in the case of not meeting advertised speeds (or in one client's case, barely meeting ISDN speeds downstream at certain times of day) all that gets is a tech at your site saying "yup, the node is overloaded..maybe we'll fix it someday."

So basically, you're paying for more responsive repair service. And they are out much more quickly. Usually within a few hours. On residential accounts Cox is usually next day at best if a truck roll is required. So basically they respond about like at&t does and has since time immemorial.