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TeleBlend1

join:2010-11-01
Williston, VT

1 recommendation

reply to mauser

Re: International service problem?

Hello,

I am sorry to hear you guys are having trouble with the service. Can you please call us at 877-415-5635 and we will escalate and resolve the issue for you. You can ask for me if you want when you call, My name is Matt. Thank you.


Unhappy User

@comcast.net
I am having all the problems mentioned in this thread. Doesn't connect saying that the "Balance has expired. Please contact reliance customer care". When it connects it takes any where from 15 - 45+ seconds. After connecting, the called party cannot hear me for about 10 seconds. Followed up with their customer service and they fixed the issue twice until now and the service has gone worse.


TeleBlend1

join:2010-11-01
Williston, VT
Hello,

I am sorry to hear you continue to have issues with international calling. At your next convenience can you please call me. I do not have a direct extension, but if you dial our support line (877-415-5635) when you get through ask for me, my name is Matt. Thank you.


Unhappy User

@comcast.net
Thanks Matt. Looks like the issues have been fixed. Although my ticket has not been updated and its still open. Hope my phone continues to work fine.


TeleBlend1

join:2010-11-01
Williston, VT
That is great to hear. Now you can change your name to happy user Let me know if you need anything else. Thank you.