Help with recording calls off of ISDN
One of my clients is an answering service which uses Amtelco's Infinity. At this point, most of their operators work from home by dialing into numbers that are on the ISDN (each has a specific number). They have a Datalogger call recorder which was used to record operators when they worked from the office and they have tasked me with finding a way to use it to record remote operators. As far as I can tell, the datalogger can accept 32 analog pairs, and the ISDN seems to go all the way to the Infinity server. The datalogger guy told me all that is need is a channel bank, but I don't think that's right (though I'm not really knowledgeable regarding ISDN). I think I need a way to convert the ISDN to 8 seperate analog lines to punch at the datalogger, but can't seem to find what I need. Any help or suggestions would be greatly appreciated
|reply to itgbryan |
Yeah, been looking, but there doesn't seem to be anything that does what I need, other than Amtelco's built in recording plugin which they've quoted at over $12k.