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| I agree. Very BAD SERVICE, BAD QUALITY, BAD EVERYTHING I was forced to get broad stripe couple years ago because my area is an area that comcast does not provide. It was really sad because I struggled with bad internet paying a lot more than I would have if I did have comcast for 2 years. Slow slow slow internet. And frequently signals will be disrupted ( it was once a week I had to call broadstripe) or if I unplugged the wire to the modems I would have to call broadstripe to have them refresh my IP address again. You can imagine how frustrating it is because 1) They are not readily available 2) you have to be on the phone waiting for them to pick up for at least 40 minutes for them to just refreshen your ip 3) they have people working at broadstripe that does not know a thing about internet. Even when they attempt to trouble shoot and when they can not fix the problem, they claim it is the consumer's technology that is the problem 5) you WANT TO AVOID BROAD STRIPE AT ALL POSSIBLE THERE CUSTOMER SERVICE IS HORRIBLE, and on top, IT SEEMS AS IF NO ONE WORKS FOR BROADSTRIPE WHEN YOU NEED TECHNICAL SERVICE..but when you want to GET INTERNET THEY PICK UP on the 2nd ring... THIS SHOWS YOU how much they care about customers. LITTLE to NONE. Avoid if possible. After calling them 4x a month and spending ~40 minutes with them on the phone, and having multiple technicians out to see what was wrong, I was furious. there was a time where I went 1 month without internet...did you hear me? ALMOST A FULL MONTH because they could not figure out the problem, and i was stuck with the bill!!! | |
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