Want me to let you in on part of the issue? Netflix Instant Streaming! More and more ppl sign up for it everyday and ISP providers are having problems meeting the demand on an already 'almost' overloaded system. Think about it
I'll be the first to admit I am/was a Netflix subscriber. I have already canceled and just waiting for my last month to run out.
I live in a small community, 1.5 down is all that is available. When my neighbor is watching their netflix it slows down my internet so bad that I can't watch anything online. Same thing on their end when I'm watching it over here. For the last couple months we would call the other when we want to watch something so we won't be interrupted by the other. Brings back memories of the old days of early telephone and party lines.
Update on my BBB report. CenturyLink pretty much said they have credited my account blah blah blah and they say within the next 30 days it will be fixed. Ok so now weve been told mid Feb. and today is the 24th and now told 30 days from now AND!!! tech support is still saying May 1st. /wrist. Cowards. They seem to give a different time depending how important the person is who is calling about the problem.