reply to Anon
Re: DSL installation explained from start to finish The big difference between ordering a T1 vs. an ADSL is the T1 is handled by the "old phone company." A T1 order goes thru the Telco's Bussiness Office, Assignment, Engineering, I&R, Special Services, Cable Maintenance and sometimes Construction. All of which are parts of the regulated "old phone companies." These departments will get involed, in limited capacities, with an ADSL-- but are not ultimately responsible for the ADSL. Most of the ADSL work is handled buy subsidiaries and contractors. The difference being the employees of the "old phone company" have been around 20-30 years, plan on staying and know who to call when things break-down. For the subsidiaries and contractors the work is just a job, it is not a career, they have little time, little training and few contacts outside their building. DSL is just the tip of the iceberg, wait for full blown unbundling.